Can’t even open the app
Worse customer service and app
Notifications fail
The app has one fatal flaw. You see a notification on your phone but if you open the app there is nowhere to find the notification , it's gone, not in your phone's Notification Center, not in the inbox just gone , making Westpac notifications useless and adding to the risk of fraud
It is a very poor application. I have spent two days trying to get the application on my iPhone.
1/10
Hey your app is broken
I fixed it don’t worry.
Terrible customer service
AI chat bot is completely useless. Wait times to talk to a banker are very long. Then when they bother to respond, they close the window after 10 minutes of being idle after taking an hour to write back in the first place. Nobody at westpac is giving consistent responses to the same issue. Does anybody know what they’re doing? Nobody is able to address the issue raised and they do not follow up on feedback or questions. They just ghost you.
Show more
