Digital inequality and discrimination
The decision to only support phones with newer iOSs is disappointing and feels unfair to users who cannot afford to upgrade their devices regularly.
Not everyone has the financial ability to purchase the latest phone, so restricting access based on device age can disproportionately exclude lower-income users. While updating technology is understandable, developers should consider supporting older devices for longer so affordability doesn’t become a barrier to accessing the app.
Overall, the app risks contributing to the digital divide rather than providing an inclusive experience for all users.
Not everyone has the financial ability to purchase the latest phone, so restricting access based on device age can disproportionately exclude lower-income users. While updating technology is understandable, developers should consider supporting older devices for longer so affordability doesn’t become a barrier to accessing the app.
Overall, the app risks contributing to the digital divide rather than providing an inclusive experience for all users.
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Response from developer
Hi, The ATO app requires iOS and iPadOS 16 or later and Android 13 or later to ensure full functionality as well as access to new security features. You will still be able to access ATO online services via a web browser. If you want further clarification or assistance, please contact us at app@ato.gov.au. Thanks, Alex.
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Just doing my part.
Infuriating
To register my new phone, the app needs to send a code to my old phone. Who keeps their old phone these days? So, I have to call the call centre, which was of course a new low-lever tedium.
No good
Absolutely useless
Absolute garbage
This has to be the most garbage app I’ve ever used, sold my previous devise and now I can’t login. Try to call them and they are apparently always too busy. Horrible horrible system
