Love
Lovely
Funds not showing in ATO
I am very disappointed in Hostplus. I like the app and can see what I believe is my money. But I moved my other funds money into Hostplus. But my ATO has not been updated by Hostplus since June 2025. I have rung Hostplus a number of times, received a variety of recommended courses of action to take but the issue is still not resolved. I need this to be escalated so the problem can be resolved. It is not good enough!
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Big thumbs down 👎
This app has not worked for me in ages, it always has an unexpected error every time I try to use it, I even deleted it and downloaded it again but it still doesn’t work 🤬🤬🤬
HP has been very good to me in my retirement
My superannuation came to Hostplus via a merger and I was a bit anxious about the new fund. My worry was unfounded. HP has been an excellent investment, growing my finances, easy to communicate with and online facilities that allow me to track and manage my super
without complication.
without complication.
iPhone app does not work
My partner uses the app on an android phone and it works just fine. On my iPhone though… well that is a completely different story. Despite multiple contacts with Hostplus it has not been fixed. I have been told multiple times that they are aware it does not work and that they are working on a fix. But really? Does it take 2 years to fix it?
I just use the web browser. At least that works.
Finally the app is now working for me. After trying to login on my partner’s Android phone and that not working for me either, we realised the issue was not with the app but rather my login details. A chat with Hostplus and then another call to customer support resulted in them deleting my online login and my re-registering. Now the app works.
The consultant was very pleased with the outcome and made a note of the solution as he had come across the same problem a few times before and had never succeeded in fixing the issue. This fix needs to be passed on to all consultants in the call centre so that others do not have to suffer the issue for the year long length of time that I have had to (or the number of different consultants I have spoken to, none of which could actually help me).
I just use the web browser. At least that works.
Finally the app is now working for me. After trying to login on my partner’s Android phone and that not working for me either, we realised the issue was not with the app but rather my login details. A chat with Hostplus and then another call to customer support resulted in them deleting my online login and my re-registering. Now the app works.
The consultant was very pleased with the outcome and made a note of the solution as he had come across the same problem a few times before and had never succeeded in fixing the issue. This fix needs to be passed on to all consultants in the call centre so that others do not have to suffer the issue for the year long length of time that I have had to (or the number of different consultants I have spoken to, none of which could actually help me).
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