Typical
Absolutely useless
Useless
Absolutely useless, just use the website
USELSS
What a joke!
I feel sorry for anyone who has to work for these clowns.
Every year same issues trying to sort tax time out.
If you have changed your device since last year, god help you! Don’t waste your time trying to do it online and even calling them up they will tell you it takes up to 7 to 10 working days just to add a new device. So ridiculous it’s almost comedy!
Wise up ATO. Get it together. You rob billions from us every year and can’t even have a working app. USELSS!
I feel sorry for anyone who has to work for these clowns.
Every year same issues trying to sort tax time out.
If you have changed your device since last year, god help you! Don’t waste your time trying to do it online and even calling them up they will tell you it takes up to 7 to 10 working days just to add a new device. So ridiculous it’s almost comedy!
Wise up ATO. Get it together. You rob billions from us every year and can’t even have a working app. USELSS!
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Useless government
I cant create an account to lodge my tax return, the number provided doesn’t work and i cant get my money back because of this stupid app
Waste of time
Useless - can’t view anything to do with division 293 tax on it
Genuinely not worth anyones time.
The amount of time this app wastes is insane to me. First, you try to log in, and it tells you to use a different log in as it was not the same one you used last time you were logged in. Whats the point of having multiple login options if its going to just deny you just because its different from the first login you used. Then, when you try the different log in with MyID (the recommended one) it tells you (after going through the whole process of logging in) that your MyID identity strength isn’t high enough, once again refusing login to ATO. Wouldn’t surprise me if the developers just made the app blindfolded.
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More effort than it’s worth
I use this app once a year and change phones every two years.
Having to ring up to get an old device disconnected just so I can log in is ridiculous. This app isn’t worth the effort.
Having to ring up to get an old device disconnected just so I can log in is ridiculous. This app isn’t worth the effort.
Tricky set-up but good once connected
Set up from the Services Australia app hit a wall of multi-website steps with codes and log-ins.
But persevere and the app makes tax management simple and secure.
But persevere and the app makes tax management simple and secure.
Waste of my hard earned money
ATO uses my tax dollars to create these incredibly terrible websites and apps. As someone who once worked for them I truly know how incredibly wasteful they are when building an app and I understand how incredibly low grade and low quality applications they make. They can’t care less about this because they have this infinite source of tax money. The App is a totally disaster, constantly fails to log on for random reasons, the UI is a nightmare. Shame on you, whoever you are that’s managing these applications, shame on your the product manager, shame on you the engineering manager, shame on you designer, shame on you programmers, shame on you ATO.
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Ms Bev Ross
So difficult to use myGov - tax
When you switch from one site to to add pin you lose the connection. This is not how my brain works.
1800 Medicare - straight connection thru i phone entry code. So good.
When you switch from one site to to add pin you lose the connection. This is not how my brain works.
1800 Medicare - straight connection thru i phone entry code. So good.
The app doesn’t register my device
I’ve called like a couple of times to fix the situation but they keep saying the same thing they don’t know it won’t register my device
Not very good app
Barely an app. A bit worse than the website even. Must have been built very cheaply
Endless Circle Of Deliberate Failure
Well Done! The perfect vessel to shift blame on to the user 100% of the time. No accountability for the department as the APP is the blame all
Not worth the download just use myGov website
If you have ever had this app on an old phone and don’t have access to that app anymore when the app asks you to verify you won’t be able too. To fix this issue they give you a 1300 number which then they spend 30 minutes doing the most rigorous security check to then tell you they will escalate the case and someone will reach out in 5-10 business days…not that it would be sorted in that time but that they would update you.
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Terrible
So frustrating! Rarely works. Full of glitches. Developers need to go back to the drawing board. Very poorly designed. Hard to follow. Feels like it was designed in the ‘90s. Not user friendly. Don’t know how older people could be expected to use it.
The epitome of useless
I tried for about 6 months and deleted this app. It’s complete garbage and is virtually unusable. You also have to keep “your own records” of receipts so there is ZERO point to this poorly designed app even if it did work. This is our tax dollars “hard at work”. Perhaps our government can spend $100 million to try and fix it like they “fixed” the BoM website…
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Can no longer log in!
I went to log in to my ATO app and it takes me to log in to MyGov. So I put in my email and password and I get an error saying my details are incorrect. I checked my details and enter everything again and again I get error. I have not change my email or password so I have no idea why I keep getting an error.
So I click on the link to sign in with My Digital ID. I verify the code with my digital Id but I still cannot log into myGov. I get an error saying my digital ID is not connected to MyGov so I am required to log into myGov to link my digital id.
WTF I cannot log into myGov.
Yet when I go into myGov app and log in with my myGov email and password I am able to log into.
Why can I not log into my ATO app with the same MyGov credentials I just used? I don’t get it. It is frustrating as hell.
So I click on the link to sign in with My Digital ID. I verify the code with my digital Id but I still cannot log into myGov. I get an error saying my digital ID is not connected to MyGov so I am required to log into myGov to link my digital id.
WTF I cannot log into myGov.
Yet when I go into myGov app and log in with my myGov email and password I am able to log into.
Why can I not log into my ATO app with the same MyGov credentials I just used? I don’t get it. It is frustrating as hell.
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Waste of time
Useless
Absolute trash
Why is this app down so often? Absolutely disgraceful disservice to taxpayers.
Wont work on new device
If you have previously registered to an old device and bought a new one. It wont work because it will still send the code to the old device. You have to call ATO and have that old device removed and that would take 1 month to do. It is so STUPID this app. My tax is spent on this STUPID app!
