Do not open an account in this bank!
Extremely disappointing customer service.
I needed official proof of a transfer from my Up account showing my name and account details. The receipt provided by the app doesn’t include my name, and Up was unable to provide any alternative documentation.
I contacted support by email and was repeatedly redirected to chat, where I was told they couldn’t help. When I asked to speak with a manager, I was simply ignored.
Instead, they recommended that I take a screenshot of the transfer as proof that I made it.
How can a serious bank be unable to provide a simple document confirming that I made a transfer from my own account, with my name clearly shown?
This experience is the reason I’m closing my Up Bank account.
I needed official proof of a transfer from my Up account showing my name and account details. The receipt provided by the app doesn’t include my name, and Up was unable to provide any alternative documentation.
I contacted support by email and was repeatedly redirected to chat, where I was told they couldn’t help. When I asked to speak with a manager, I was simply ignored.
Instead, they recommended that I take a screenshot of the transfer as proof that I made it.
How can a serious bank be unable to provide a simple document confirming that I made a transfer from my own account, with my name clearly shown?
This experience is the reason I’m closing my Up Bank account.
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Good
Good
Essentials could be improved
My Essentials Wishlist:
1. Essentials accessible from the Activity tab instead of buried in Savers
2. Automatic pay splitting based on the amounts in Upcoming for the relevant pay period only (I know Up likes to allocate amounts for future bills in the Spendable feature but if we can choose to toggle this off that would be amazing)
3. Tbh Essentials doesn’t even have to be a separate card details but could just be the same account faux split, but viewable like it’s a ‘sub account’. It’s kind of a pain to change where all my bills are paid from
Thx Up ily 🫶🏼 looking forward to future improvements x
1. Essentials accessible from the Activity tab instead of buried in Savers
2. Automatic pay splitting based on the amounts in Upcoming for the relevant pay period only (I know Up likes to allocate amounts for future bills in the Spendable feature but if we can choose to toggle this off that would be amazing)
3. Tbh Essentials doesn’t even have to be a separate card details but could just be the same account faux split, but viewable like it’s a ‘sub account’. It’s kind of a pain to change where all my bills are paid from
Thx Up ily 🫶🏼 looking forward to future improvements x
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Doesn't load constant errors
Continually getting error codes
Error ID:bc58535e9ebc
Error ID: 5ad01ab74bd3
Error ID: afa6e814b177
Not sure what this means
Error ID:bc58535e9ebc
Error ID: 5ad01ab74bd3
Error ID: afa6e814b177
Not sure what this means
Sahadat
Awesome!
