Pathetic Cam interface doesn’t focus
so this fancy app only bank has a verification system within the app that DOES NOT focus on your id documents. Why ?? because the QA never tested it or else would have failed it. It doesn’t switch lenses to a macro shot but is a fixed focus lens that takes id doc pics in focus only if taken from a distance.
so much for for fancy features when the app can’t even do basic photo capture.
so much for for fancy features when the app can’t even do basic photo capture.
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The best Australian banking app
Up Bank has been a bank that has changed the way I use and save my money. The savers help me budget every week, and using features like pay splitting make sure that I stay disciplined.
The support is top-notch in chat and the lack of AI is so refreshing when looking at the customer service of other banks.
If you’re looking for a way that you can manage your funds 10x better. I would recommend Up everyday of the week 🤗
The support is top-notch in chat and the lack of AI is so refreshing when looking at the customer service of other banks.
If you’re looking for a way that you can manage your funds 10x better. I would recommend Up everyday of the week 🤗
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Reliable!
I had bought tickets for a lotto and they’d unknowingly subscribed me……when another payment came out I was able to use the chat in the app to notify UP and the scam payment was put on hold, investigated and stopped!! Hallelujah!! It’s that easy! I’ve had several wonderful easy communications! Phew. What a comfort! LOVE UP! Today it’s my number one acc! Thankyou!
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Contacts
No ability to edit contacts
Poor onboarding and dismissive complaint handling
I spent around 30 minutes attempting to open an Up account before reaching the identity-verification stage and discovering that Up accepts only an Australian driver’s licence or passport. A current government-issued Proof of Age card is not accepted, and no alternative verification pathway is available.
My bigger issue was the complaint response. Support referred me back to an email explaining the restriction—an email sent only after I had already encountered the problem and contacted them. They then suggested I had been informed and “went ahead with the signup,” which completely misrepresented the sequence of events and felt unnecessarily defensive and patronising.
Up eventually deleted my incomplete applications as requested, but the experience showed poor upfront disclosure, inaccessible onboarding, and complaint handling focused more on defending the process than understanding the customer’s concern.
My bigger issue was the complaint response. Support referred me back to an email explaining the restriction—an email sent only after I had already encountered the problem and contacted them. They then suggested I had been informed and “went ahead with the signup,” which completely misrepresented the sequence of events and felt unnecessarily defensive and patronising.
Up eventually deleted my incomplete applications as requested, but the experience showed poor upfront disclosure, inaccessible onboarding, and complaint handling focused more on defending the process than understanding the customer’s concern.
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