Pathetic Cam interface doesn’t focus
so this fancy app only bank has a verification system within the app that DOES NOT focus on your id documents. Why ?? because the QA never tested it or else would have failed it. It doesn’t switch lenses to a macro shot but is a fixed focus lens that takes id doc pics in focus only if taken from a distance.
so much for for fancy features when the app can’t even do basic photo capture.
so much for for fancy features when the app can’t even do basic photo capture.
Show more
The best Australian banking app
Up Bank has been a bank that has changed the way I use and save my money. The savers help me budget every week, and using features like pay splitting make sure that I stay disciplined.
The support is top-notch in chat and the lack of AI is so refreshing when looking at the customer service of other banks.
If you’re looking for a way that you can manage your funds 10x better. I would recommend Up everyday of the week 🤗
The support is top-notch in chat and the lack of AI is so refreshing when looking at the customer service of other banks.
If you’re looking for a way that you can manage your funds 10x better. I would recommend Up everyday of the week 🤗
Show more
Reliable!
I had bought tickets for a lotto and they’d unknowingly subscribed me……when another payment came out I was able to use the chat in the app to notify UP and the scam payment was put on hold, investigated and stopped!! Hallelujah!! It’s that easy! I’ve had several wonderful easy communications! Phew. What a comfort! LOVE UP! Today it’s my number one acc! Thankyou!
Show more
Contacts
No ability to edit contacts
Poor onboarding and dismissive complaint handling
I spent around 30 minutes attempting to open an Up account before reaching the identity-verification stage and discovering that Up accepts only an Australian driver’s licence or passport. A current government-issued Proof of Age card is not accepted, and no alternative verification pathway is available.
My bigger issue was the complaint response. Support referred me back to an email explaining the restriction—an email sent only after I had already encountered the problem and contacted them. They then suggested I had been informed and “went ahead with the signup,” which completely misrepresented the sequence of events and felt unnecessarily defensive and patronising.
Up eventually deleted my incomplete applications as requested, but the experience showed poor upfront disclosure, inaccessible onboarding, and complaint handling focused more on defending the process than understanding the customer’s concern.
My bigger issue was the complaint response. Support referred me back to an email explaining the restriction—an email sent only after I had already encountered the problem and contacted them. They then suggested I had been informed and “went ahead with the signup,” which completely misrepresented the sequence of events and felt unnecessarily defensive and patronising.
Up eventually deleted my incomplete applications as requested, but the experience showed poor upfront disclosure, inaccessible onboarding, and complaint handling focused more on defending the process than understanding the customer’s concern.
Show more
Great life this
I have now been using this app for 6 weeks and it’s genuinely been one of the funnest ways Ive saved money. I have automated everything so all my accounts are growing without me having to think about it. Its keeping me accountable to my spending habits and genuinely helping me to become more financially literate. I couldn’t recommend this app enough for anyone looking to make their budget and finances less bland.
Show more
A Total Game-Changer!
I originally started looking for a zero-fee card for overseas travel, and Gemini recommended Up Bank. Making the switch turned out to be one of the best financial decisions I've made!
Here is why I ended up switching to Up Bank completely:
Better Interest Rates: I realized their bonus interest rates were significantly higher compared to traditional banks like CommBank, making it a no-brainer to move my main savings over.
Unbeatable Currency Exchange Rates: Their conversion rates are better than most remittance companies—it’s practically the same as the real-time XE rate!
Zero Overseas & Foreign Currency Fees: Spending online and overseas with zero hidden card fees or foreign conversion surcharges has been amazing for travel and international shopping.
Great Referral Perks: Their referral program gives $15 to both you and your friend when you sign up using a referral link, which is a great bonus to kick things off!
Overall, Up Bank is modern, hassle-free, and saves me money every single month. Highly recommend it to anyone looking for a fee-free bank with great perks!
Here is why I ended up switching to Up Bank completely:
Better Interest Rates: I realized their bonus interest rates were significantly higher compared to traditional banks like CommBank, making it a no-brainer to move my main savings over.
Unbeatable Currency Exchange Rates: Their conversion rates are better than most remittance companies—it’s practically the same as the real-time XE rate!
Zero Overseas & Foreign Currency Fees: Spending online and overseas with zero hidden card fees or foreign conversion surcharges has been amazing for travel and international shopping.
Great Referral Perks: Their referral program gives $15 to both you and your friend when you sign up using a referral link, which is a great bonus to kick things off!
Overall, Up Bank is modern, hassle-free, and saves me money every single month. Highly recommend it to anyone looking for a fee-free bank with great perks!
Show more
Best Bank EVER!!!
I cannot praise UP Bank highly enough!! Not only are the team amazing, but the perks and offers they have are second to none. No hidden fees, no additional charges for cards/transactions etc. plus I can travel overseas with no worries! I am constantly telling everyone about UP Bank. I have been with them for many years now and the app is extremely easy to use + I love the saving games they offer!
Show more
Best way to save
I love this bank so much it’s made saving for myself and with my household so much easier.
Really difficult to recover account
Lost my card overseas. Could not receive recovery code on my number while overseas. Had to change phone number to a friend’s still in Australia. Since then have never been able to access my account. App is TERRIBLE. If you navigate out of app to retrieve recovery code, you will not be able to return to enter recovery code. Online assistance is useless. They just repeat information in the app and tell you they can’t help more. If I ever manage to get my money back it’s gonna be bye-bye Up (yours) Bank.
Show more
Unimpressed
Used to love this app until I lost access after an amount of Monet was put into my account
Best
10/10
False & misleading
This app, although advertised under budgeting apps IS NOT a budgeting app by any means. The premise that this is a budgeting app is false and misleading. Having this app placed in the budget section of apps is nothing short of fraudulent. It’s a BANK app and a pretty useless one at that. Highly NOT recommended. Especially as there’s no obvious way to contact them to close the account after they have taken your information under fraudulent circumstances.
Show more
Would not recommend
App is so confusing doesn’t allow you to send money straight away even tho it says it’s sending via osko payments, honestly worst banking app I’ve ever tried
BEST BANK EVER
I’ve been with a few banks and I’ve had little to no issues with this bank. Highly recommend to anyone who asks
THANK YOU UP TEAM 🫶🏻🫶🏻
THANK YOU UP TEAM 🫶🏻🫶🏻
Hidden terms 2 layers deep!
Watch for term changes where they provide you with high level changes expecting you to sift through the terms to work out how it impacts you instead of disclosing the details up front.
Love it
It’s the perfect app for banking
Leveled up banking!
I have never been as good with my money as what I am now and that is largely because of Up banking. And i will tell this story to anyone and everyone who ever talks money or asks about the bank I use
I set my budget. split my pay automatically into multiple savings accounts to reflect that budget and then I have auto covers that take the money from the relevant saver (for example filling up fuel from a servo comes from my fuel account automatically)
In the past it was the moving money between savers what made budgets come undone for me. With up that problem no longer exists.
Massive fan of up.
I set my budget. split my pay automatically into multiple savings accounts to reflect that budget and then I have auto covers that take the money from the relevant saver (for example filling up fuel from a servo comes from my fuel account automatically)
In the past it was the moving money between savers what made budgets come undone for me. With up that problem no longer exists.
Massive fan of up.
Show more
Doesn't load constant errors
Continually getting error codes
Error ID:bc58535e9ebc
Error ID: 5ad01ab74bd3
Error ID: afa6e814b177
Not sure what this means
Error ID:bc58535e9ebc
Error ID: 5ad01ab74bd3
Error ID: afa6e814b177
Not sure what this means
Best bank app, def up there ;)
So good, always improving, great features and if you are on ceno your pay comes in a day earlier. Lit🔥😂
