dispute team is useless
i lodged a dispute for a services that did not follow service standards. i tried dealing with the merchant first however was unsuccessful. for the dispute i provided all necessary information that the app already requested and waited. later i was asked to provide ONE email document from the dispute team and i followed up with that. after waiting it was announced that my dispute was unsuccessful due to “lack of evidence” lol. there was no reason for it to be lack of because no further evidence was asked for. they just saw the one email and said “yeah not enough” and called it a day. if they had requested for further information and i could not provide such information, then it would be classified as “lack of evidence”. they concluded that i take it up to consumer affairs or take it up to the merchant directly?? as if i did not already tried doing that?? which is why i ended up lodging a dispute?? they also suggested that if i was unsatisfied i could provide more information to back up my claim. well the information that they previously had asked for was already considered “lack of evidence” how am i supposed to provide what theyre after lol. i felt wronged when i truly believe that i had strong evidence and had every right to get my money but i guess dispute team wanna troll lol. this all took like 3 months too.
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Do not open an account in this bank!
Extremely disappointing customer service.
I needed official proof of a transfer from my Up account showing my name and account details. The receipt provided by the app doesn’t include my name, and Up was unable to provide any alternative documentation.
I contacted support by email and was repeatedly redirected to chat, where I was told they couldn’t help. When I asked to speak with a manager, I was simply ignored.
Instead, they recommended that I take a screenshot of the transfer as proof that I made it.
How can a serious bank be unable to provide a simple document confirming that I made a transfer from my own account, with my name clearly shown?
This experience is the reason I’m closing my Up Bank account.
I needed official proof of a transfer from my Up account showing my name and account details. The receipt provided by the app doesn’t include my name, and Up was unable to provide any alternative documentation.
I contacted support by email and was repeatedly redirected to chat, where I was told they couldn’t help. When I asked to speak with a manager, I was simply ignored.
Instead, they recommended that I take a screenshot of the transfer as proof that I made it.
How can a serious bank be unable to provide a simple document confirming that I made a transfer from my own account, with my name clearly shown?
This experience is the reason I’m closing my Up Bank account.
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Good
Good
Essentials could be improved
My Essentials Wishlist:
1. Essentials accessible from the Activity tab instead of buried in Savers
2. Automatic pay splitting based on the amounts in Upcoming for the relevant pay period only (I know Up likes to allocate amounts for future bills in the Spendable feature but if we can choose to toggle this off that would be amazing)
3. Tbh Essentials doesn’t even have to be a separate card details but could just be the same account faux split, but viewable like it’s a ‘sub account’. It’s kind of a pain to change where all my bills are paid from
Thx Up ily 🫶🏼 looking forward to future improvements x
1. Essentials accessible from the Activity tab instead of buried in Savers
2. Automatic pay splitting based on the amounts in Upcoming for the relevant pay period only (I know Up likes to allocate amounts for future bills in the Spendable feature but if we can choose to toggle this off that would be amazing)
3. Tbh Essentials doesn’t even have to be a separate card details but could just be the same account faux split, but viewable like it’s a ‘sub account’. It’s kind of a pain to change where all my bills are paid from
Thx Up ily 🫶🏼 looking forward to future improvements x
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Doesn't load constant errors
Continually getting error codes
Error ID:bc58535e9ebc
Error ID: 5ad01ab74bd3
Error ID: afa6e814b177
Not sure what this means
Error ID:bc58535e9ebc
Error ID: 5ad01ab74bd3
Error ID: afa6e814b177
Not sure what this means
Sahadat
Awesome!
Gold Standard
UpBank should be the gold standard of what a bank app should be!
Heaps of features, implemented with care without bloating.
It genuinely helps me with managing my money, visibility and budgeting!
Heaps of features, implemented with care without bloating.
It genuinely helps me with managing my money, visibility and budgeting!
Review
Great how it converts currency’s and pays for my coffee once
Neurospicy win
I’m well outside the age demographic Up is targeting, but as a late diagnosed ADHDer with high impulsivity this has been a game changer. Being able to hide savers helps curb some of my impulse spending, as does the three-hour unlocking cooldown for locked savers. Clarity around upcoming deductions also helps in that regard.
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Best ever
I Absolutly love this online bank the different things you can do and just keeps getting better,when you spend the symbol,time and everything & when it comes to disputing something up is where you do it
Can’t fault you my forever up bank
Can’t fault you my forever up bank
Be careful with your transactions as I only had a account for couple months then they close it down.
Don't use this bank if you send & receive money heaps via payid to people or businesses just a waste of time cause they will send u a notification closing your account for being outside there risk appetite . Apparently it in there terms and conditions.. I had no idea no warning nothing .. then bam a 30 days notice of account closure ... very disappointed in there useless support team
.. !!!!!!!!!WARNING READ TERMS OF USE FOR PERSONAL ACCOUNT !!!!!!!
Hope this don't happen to you
.. !!!!!!!!!WARNING READ TERMS OF USE FOR PERSONAL ACCOUNT !!!!!!!
Hope this don't happen to you
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Up All Day, Everyday
I opened an account the moment up become public and haven’t looked back. There’s no other banking app with this much transparency and detail. Goated
Best banking app
Without a doubt the best banking app in Australia, and it’s not even close. Genuinely helpful features that will help you save money and budget better. Also great customer service.
Terrible and incompetent people
The whole thing is left to either an AI or an idiot to run, they blocked my account and froze 23000$ "because you're doing business" (selling personal stuff on eBay)
Incentavised savings
The app makes navigating your banking a breeze. With flexable savers and quick transfers UP banking is setting the pace in mobile banking for me.
Great App
Love it
Intuitive and Considered
This is the most intuitive and well-thought-out banking app I’ve ever used. The 2Up interface is great, the shared savers are a really good idea and easy to use, and additional features like nominating someone to allow you faster access to unlocking your savers, are all indicators that this app is made by people who understand that life throws different situations at you. Banking shouldn’t be complicated - Up isn’t.
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Great Bank and App
Super easy to use and helpful with managing your saving and money. Excellent customer service through the app chat. 100% recommended
Excellent service
Very easy to use highly recommended
Up Card
So easy to use and was perfect for my overseas trip.
