Good but an annoying bug
Generally good app. But recently it’s become impossible to set up a future dated BPay payment in the app. I am pretty sure I used to do this by tapping on the word “Today” but that no longer works.
Satisfied
Helpful members going out of their way to assist me with my queries and dilemmas
Great app, but has a bug
A great reliable app until the recent update. I now lose my favourite accounts every single day and they all automatically hide. I reached out to Support and they said it should sort itself out. What a strange response… very frustrating.
Frustrating
I'm genuinely disappointed with the app. It crashes every couple of minutes, the transactions don't come through from Thursday so i can't have data on my budget until Tuesday
Customer phone support
Westpac employee support over the phone was not helpful . This lady was snarky and had sour tone
Customer service
Trying to ask about my joint account issue and to deposit a cheque online, called customer service, got put on hold for 40 mins, got transferred to 5 different departments and they hang up on me. No one has an idea how to fix it and tell me to go to a branch. Your branch teller told me to go back online to do it. Try connect through chat, wait for 3 hours was advised the most general information. If those general information helped, I wouldn’t reach out to customer service would I? What a joke
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Verify ID broken
Needed the app to verify my ID. Requires both an Aussie drivers license and and passport. I don't have a drivers license. Bank says online verification will accept other IDs and only requires one
Still no dark mode
Still no dark mode. How hard is it?
Worst application experience
The worst experience trying to submit an application for credit card. Got transferred to 4 different teams, then to go to branch, branch then told me to call online.
After a whole day of this mess, I still have not managed to submit an application and will go to a different provider. Waste of time
After a whole day of this mess, I still have not managed to submit an application and will go to a different provider. Waste of time
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Westpac
We have been with Westpac since we came to Queensland, many, many years ago, they have given us wonderful service always, totally recommend.
Good
Very good
Ongoing Quick Balance Issue
I have not been able to access account information in Quick Balance for months no matter what I try and when I try to provide feedback about the app it fails 😠😠😠, both phone and app are updated to latest version
Can’t even open the app
Worse customer service and app
Notifications fail
The app has one fatal flaw. You see a notification on your phone but if you open the app there is nowhere to find the notification , it's gone, not in your phone's Notification Center, not in the inbox just gone , making Westpac notifications useless and adding to the risk of fraud
It is a very poor application. I have spent two days trying to get the application on my iPhone.
1/10
Hey your app is broken
I fixed it don’t worry.
Terrible customer service
AI chat bot is completely useless. Wait times to talk to a banker are very long. Then when they bother to respond, they close the window after 10 minutes of being idle after taking an hour to write back in the first place. Nobody at westpac is giving consistent responses to the same issue. Does anybody know what they’re doing? Nobody is able to address the issue raised and they do not follow up on feedback or questions. They just ghost you.
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FANTASTIC speed
Nice & efficient service.
DARK MODE
Please for the love of god get dark mode as an option, the white is blinding
Cashless deposit
The app should be cashless deposits enabled. Since you can now withdraw without the physical card.
Cashless deposits would work the same method except your putting money into your account not withdrawing from it. This will remove the need for the physical card completely.
Cashless deposits would work the same method except your putting money into your account not withdrawing from it. This will remove the need for the physical card completely.
