Loyal bank
Been with them for over 40 years and they’ve always impressed me
Fix quick view and submit feedback
Quick view stoped working and still not fixed in the latest update. When you ask for feedback, make sure I can submit it…
WTF?
I went in to the app today and it said “You’ve recently changed your password. Please log in with that password now.” (or something like that).
Wait, what?!! I have NEVER changed my password. I practically had a heart attack. Luckily my old one still worked. Why did this happen? This is TOTALLY UNACCEPTABLE.
I had to reset my pin and get asked all these stupid questions about Face ID again. If I wanted to use Face ID, I would have selected that when I first set it up.
Is it not possible for the app to just work like a human being would want it to?
And the messaging from the UI leaves much to be desired.
Wait, what?!! I have NEVER changed my password. I practically had a heart attack. Luckily my old one still worked. Why did this happen? This is TOTALLY UNACCEPTABLE.
I had to reset my pin and get asked all these stupid questions about Face ID again. If I wanted to use Face ID, I would have selected that when I first set it up.
Is it not possible for the app to just work like a human being would want it to?
And the messaging from the UI leaves much to be desired.
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Good app but recommend catching up to commbank
UI is ok but still commbank ui is much better. Please make changes on westpac and share trading UI
Can’t log in
Since recent updates I have to change my password every time I’m logged out of the app. It’s doing the same to my son’s account as well.
I can’t find any clear path for o report or seek assistance with this. So I can no longer use it at all.
I can’t find any clear path for o report or seek assistance with this. So I can no longer use it at all.
Mrs waters
Very good on line service n easy to follow the protocol. 🙏😴
Accessibility - Dark Mode
I’ve banked with Westpac for well over a decade and the app has always been great, can you PLEASE however implement Dark Mode / Dark Theme capabilities in the UI
Bugs
Chat window is just blank. Bank has written me something but I cannot read it. I don’t think such bugs are acceptable for a bank app.
Performance is non-existent
Why does it take 1-2 minutes, yes minutes, just to load this app? Can someone on the dev team get AI to do a performance review and fix it plz?
My experience
Today I became a first time westpac customer. I am not a fan of IT if anything I consider myself as IT illiterate lol. So I attended the Hamilton Branch to enquire about opening a savings account whilst with the teller a lady approached us and asked the teller could she help,her name was Jo Beletich who stated that she had a appointment not show up. Teller politely accepted and I followed Jo into an office.Let me start by saying she was so lovely and she went above and beyond to assist me even guiding me through the WONDERFUL phone app that you possess and she was great, I truly couldn’t say anything better about my experience I was very impressed. Thankyou Westpac and THANKYOU JO
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Sign in after app update
Hi, I’ve never had a problem with the app however after the recent update, I have to constantly re-enter my customer i.d & after signing in am prompted by 5 pop ups about setting up face I.d or to continue using password, insights & other features of the app. I have no way of turning any of this off, I have tried deleting & reinstalling the app but am still forced with these prompts after signing in. This is frustrating when trying to login & make a quick transaction or check balance. Prior to the update my customer I.d was saved with astricks so I only needed to enter my password & I was then able to view my accounts straight away without any further prompts that I needed to click “next” to get through to finally view my accounts. Could any of this be fixed? Thanks,
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Cashflow chart
My cashflow chart is not working properly since you did maintenance on it.
Interest
Like the growth
Helpless App in all banking apps
Its is hopeless app . Takes me around and around to change a daily payment limit .such a waste of time using it.
Issue with total account
There was an issue where the total account appeared inflated as it automatically paid my credit card but hadn’t update the account it took the money from.
Thought I was much richer than I was for around a day.
Thought I was much richer than I was for around a day.
The best bank in Australia
Bes
Garbage
This app is absolutely garbage. Losing features overtime. Did you ever do regression test.
Thanks Hayley Buckingham
So knowledgeable and professional, thanks Hayley
Useless.
Opened an account and within a few hours the fraud team flagged it as fraudulent because my old name doesn't match (more likely because it doesn't look white). So now the app doesn't work for me at all and I can't get my money back. "Just go into the branch". "It's just our process". Do better.
Future improvements
Please consider these suggestions for future updates: dark mode, Liquid Glass, timestamp and pending label for transactions, and transactions actually appearing in order of when they were made!!
