Just AWFUL
First review I’ve ever left on an app - this app is SO BAD I felt compelled to warn others before they take out a home loan with this bank or open an account and have to deal with this tragic app.
Basic functionality is missing; no way to check which of your accounts your cards belong to and I have been on hold over 30 minutes waiting to speak to a person so that they can tell me over the phone. Absolutely insane in 2026 that an app for a bank of this size is so clunky and lacks such basic functionality.
Avoid!
Basic functionality is missing; no way to check which of your accounts your cards belong to and I have been on hold over 30 minutes waiting to speak to a person so that they can tell me over the phone. Absolutely insane in 2026 that an app for a bank of this size is so clunky and lacks such basic functionality.
Avoid!
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Behind other banking apps
In this day and age it should be quite simple to have a decent app. I find it clunky and hard to use. The details of my mortgage on my app are often not accurate and up to date. An app like this may of been good back in 2015 but not now, especially if they would like to keep up with their competitors.
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Congratulations on the worst app of the year
I have tried in vain to have a new debit card delivered, even went to a westpac branch last week that has not resolved issue, input a complaint on line over the weekend - I am closing all of our accounts - ridiculous it’s been 4 weeks and I can’t even use my card in my Apple wallet - I’m done -
Horrifically bad app in 2026
No notifications, constant web UI loading, it’s an ugly website crammed into an app container.
The Worst Netbanking App
This is the only netbanking app which, for security reasons, turns off quick login / biometrics (eg Face ID) every so often. Every couple of months I need to visit an actual branch simply to check my mortgage. None of my other similar apps (banking, credit cards, mygov, ATO) have this requirement. Absolute punish.
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Forgets who you are and locks you out
This app has never worked more than once in a row for me and logging in can be a nightmare. The quick login function resets after each use and it frequently locks me out when I enter my login details. Correct details? Too bad! Face ID? Fat chance! St. George have some serious work ahead to bring this app in line with its competitors and customer expectations.
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No response to queries
Sent a request which wasn’t responded to, sent a complaint but still no reply (even when they said they would get back to me with 3-5 business days). I’ve had the best response from another bank I’m with than St George, this is the second time I’ve had issues that had no immediate reply. The first time I was overseas and couldn’t access any of my funds to pay for accommodation. They replied a week after I had gotten back home. Not reliable and seriously considering moving to another bank.
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PATHETIC
Receive a letter telling me I have to "Confirm my personal details. Follow the instructions, or try to, but nothing works. Try to register. Try to phone them, get cut off. Try another number, get a message that it may take 15 minutes to receive customer service. Absolutely pathetic service.
Mistrust
Upon logging in, I was surprised to see without prior warning, a compulsory box to tick accepting Terms and Conditions.
I note the app update is apparently not recent, yet I’ve not seen this before?
The complete lack of forewarning leads me to not trust this at the present time, concerned it may be malware or an app hijack.
Every financial institution tells its members to be savvy, scam aware, security smart. Yet this is *probably* IT staff in a bubble of disconnectedness - failing to realise they’re promulgating exactly the kind of red flags were cautioned about.
I await a response.
I note the app update is apparently not recent, yet I’ve not seen this before?
The complete lack of forewarning leads me to not trust this at the present time, concerned it may be malware or an app hijack.
Every financial institution tells its members to be savvy, scam aware, security smart. Yet this is *probably* IT staff in a bubble of disconnectedness - failing to realise they’re promulgating exactly the kind of red flags were cautioned about.
I await a response.
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Useless
The worst i have used. Clumsy and uninformative.
Important features not working
Message features blank, disputing or blocking merchants not functional, marketing-specific naming of functions making it hard to understand my own money.
Georgie
Chat bot won’t work through app - developer response call St George- with all due respect what is the point of a chat bot if it doesn’t work through the app leaving customers with no choice but to sit in a contact centre call queue
Needs a complete re-build
I’m not even going to say what is bad because everything is. The app needs a complete rebuild for better user experience.
Kicked me out the moment I signed in
Broken software, must be improved
Login issues
Face ID login issues. I have used my face to login for years only now when it tried to read my face it said my details are incorrect? Excuse me? What?
Also compared to my other bank account app for UP St George is years behind. The UI experience is horrible.
Also compared to my other bank account app for UP St George is years behind. The UI experience is horrible.
Horrible
I did the $50 cashback deal where you hold money in an account and get 50 into a savings account, and now i have $100 stuck in the app and it says transfers cannot be made from my accounts.
User friendly
Easy to navigate and user friendly. Very happy with this application.
Term deposits
Extremely easy to use. Usability is excellent!
Poor app
Hard to use and slow. Whats the point of having an app for mobile if it asks you to open up a webpage defeats the purpose of an app..
Bad app
Terrible app, performs terribly. Layout needs work.
