Old needs updating
The app is now terribly old it needs a refresh lots of glitches when pop ups happen in the app it doesn’t show you what the buttons say
Worst banking app
Very old user interface. Looks like designed in 2010. Very slow app. Doesn’t get updated.
Why can’t we paste password?
As many have said for years, the app doesn’t allow pasting passwords. The app also seems to reset login after a few weeks or updates (even if you have set up faceID), forcing you to relive the login nightmare.
Paid by name
Can’t change the paid by name now?
Useless Chat Bot
Bank of Melbourne closed down their branch near me some time back. Instead, the app seems to be their preferred engagement method, but the virtual assistant, Mel, understands very little, and worst, clears chat history. This means that after I receive a reply from a human, i'm notified, check, and find an empty chat. I'm constantly needing to rewrite my requests and requesting emails and/or phone calls.
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