Please fix add new payee
Can not send secure code when u add payee.
Goddamn
I’m very concerned about this app, it took me HOURS to set up with one error after another during set up and not clear instructions. It would say “cancelled “ randomly, tell me my codes are not correct then end up accepting them anyway. Not a great amount of confidence for something to help manage my finances.
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Face ID Login problems
Whenever I try and login with Face ID, it just keeps resetting and it takes me about 30 seconds to login each time I open the app which is VERY inconvenient when I need to transfer money quickly
Basics work, rest unreliable
The app is now practically the only way to address any issue with my account, including suspect transfers, but the chat bot functions poorly and usually can’t resolve issues, then there is a long call wait. Also you can’t have the same residential and mailing address? Now that’s a silly bug.
Terrible bank
Worst customer service and app takes you to website which tells you to use the app and just a big loop so they don’t have to pay a human to talk to anyone.
Old needs updating
The app is now terribly old it needs a refresh lots of glitches when pop ups happen in the app it doesn’t show you what the buttons say
Worst banking app
Very old user interface. Looks like designed in 2010. Very slow app. Doesn’t get updated.
Why can’t we paste password?
As many have said for years, the app doesn’t allow pasting passwords. The app also seems to reset login after a few weeks or updates (even if you have set up faceID), forcing you to relive the login nightmare.
Paid by name
Can’t change the paid by name now?
Useless Chat Bot
Bank of Melbourne closed down their branch near me some time back. Instead, the app seems to be their preferred engagement method, but the virtual assistant, Mel, understands very little, and worst, clears chat history. This means that after I receive a reply from a human, i'm notified, check, and find an empty chat. I'm constantly needing to rewrite my requests and requesting emails and/or phone calls.
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Possibly the worst banking app on the market
Not user friendly, unable to navigate, constant glitches, interface is ugly. Can’t set up recurring payments without an end date. Notifications consistently don’t display correctly so important information is often omitted. I will leave the bank because the app is such a nightmare.
Frustrating
Made a savings account and it takes two whole days to transfer money out. I was okay with that but now its taking two whole days and then bouncing the money back into the same account. If I was in an emergency and needed my money I might be dead. When I get back to australia im dumping this stupid account and moving to another bank.
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Worse banking app
I tried to apply for a credit card but kept getting a “technical error” screen. I tried for a whole week and ended up going into the branch. I then received an email from St George with the BOM reference number asking for copies of my passport or birth certificate. I ignored it thinking it was a scam. When I checked the status of the application, it said I needed to provide verification documents but didn’t state what I needed to provide. Ended up having to call up again. Overall terrible experience.
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Unsatisfactory UI
Attempting to use the app or the BoM site to review/redeem Amplify rewards more often than not ends in a terminated session. Inexcusable in this day and age. Makes me regret cancelling an Amex card.
Utter rubbish!
If I could leave no stars I would. I’ve never had to delete and reinstall an app so much because it just stops allowing sign in.
New version glitchy to open
Have to open and close 3 times now to get to log on screen.
App
Worst banking app I have ever used. Their contact us, redirects you to request call back or, takes you to the calling option and when you call you get a message “your call cant be connected “. Don’t have transparency over my account, my loan. Can’t see service request details. Just the worst!
Poor functioning
Bad interface and not friendly to use
Outdated app that makes banking a hassle
This app is clunky, unreliable, and frustrating to use. It constantly times out and locks me out, forcing me to make calls to the bank just to regain access, a huge waste of time. The search function is poor, and the nav makes it hard to find anything useful. If I didn’t have my home loan here, I’d be gone already, and I’m seriously considering refinancing just to escape this app. The bank needs to modernize before they lose more customers.
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User hostile banking app
App keeps forgetting your login info so instead of being able to use your PIN you have to fill in your access number, security number AND password. Happens every couple of months. This isn’t security this is just downright inconvenient. Irony in this is the app sent an alert saying I should login periodically to check my balance for suspicious transactions. I would if it wasn’t so damn hard.
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