Fine but missing ease
But regardless even when I do login and I do just choose the 1 account to display for privacy, and when I need to transfer between hidden accounts, those view hidden accounts are actually not able to be transferred to. So I have to do the run around of unviewing them and then having to transfer etc. I just don’t want to publicly have to view them all, I would still like them all to be hidden that I’ve chosen, but I still want to be able to transfer between those hidden accounts, much like in the legacy app. If that feature at least could be transferred it would make it so much easier.
You make it so everything can be hidden from public view and i get it for privacy, but I still would like the option to transfer between within hidden view too
Two stars is being nice. Who will approve this junk?
Oh, and let me guess on the website. My bank account still has a four digit number as it’s password such an extreme level of security, not.
Terrible bank
Style over substance
To other reviewers who have wondered why “money was spent” on a new app that is worse: ING Australia spent precisely $0 on this app. This is the app that ING provides to European users (search up ING apps for other countries and look at the printscreens in the AppStore listings. It is this app that you see). They are trying to save $ by having one app for every market, therefore one app development team instead of multiple teams for separate markets. Unfortunately for them, consumers value different things in different markets and have different expectations/priorities.
Response from developer
Thanks for taking the time to share such detailed feedback, and for calling out what’s working (notifications). We’re sorry other parts feel like a step back; that’s not the experience we want. - Running balance next to each transaction We know many customers relied on this for quick reconciliation. We’re reviewing how to bring back clearer balance context in the new app. - “Quick balance” without logging in We're hoping to introduce a widget to give quick balance views in the not too distant future as we know customer loved a pre-login quick balance. - Scheduled payments showing the first date (not the next due date) You’re right, the next upcoming date is what’s most useful for budgeting. This one should hopefully be fixed in the next 2-4 weeks - Messaging customer service In the new app, in‑app Chat replaces older messaging options. You can start with our virtual assistant and then ask to speak with a team member if you need help. If you’re only seeing a phone number, please update to the latest version and check the Help section for Chat. We’re shipping improvements regularly. We appreciate you may need to keep using the old app while the new one evolves, and we’re working to close these gaps quickly. Thanks again for the thoughtful review, it helps us prioritise the fixes and features that matter most.
