App buggy, loading foreign currency impossible
Why would I put my funds in the hands of a company that cannot even get the basics right in the App. Surely loading foreign currency is a core task this app should facilitate. However, the Add Money interface is buggy, it will not reliably allow data entry, it flashes, shows unhelpful error messages and refuses to proceed. Go back, reset, numerous times, same problems. If you can’t get it right for loading funds, I will not take the risk that I won’t encounter wider systemic problems when I try to withdraw my funds. NO THANKS
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A little edgy loading cash
There always seems to be someone answering the phone if I have a problem with the app which is so important when I’m half a world away from home.
Easy to use and rewarding, but online card acceptance can be unreliable
My overall experience with Qantas Pay is positive. The product was previously Qantas Travel Money, managed through the Qantas Money app, before becoming Qantas Pay.
I find the current iPhone app straightforward and easy to use. Being able to add money instantly through Apple Pay without a fee is particularly handy. I try to use Qantas Pay for most of my purchases where it is accepted, as building my Qantas Points balance through everyday spending is one of the main reasons I use it. The current app supports loading funds via Apple Pay and managing the card directly from the iPhone.
The main downside for me is occasional online acceptance. Recently, I specifically transferred funds into Qantas Pay to purchase flights. I successfully bought a Qantas flight through the Qantas app using the card directly, but later the Rex Airlines website declined the same card despite sufficient funds being available.
I then tried PayPal using the Qantas Pay card, but that was also declined with the message: “Check your account balance before trying this card again.”
The frustration is that I had specifically moved the money into Qantas Pay for the flights. Cashing it back out to my normal bank account is not instant, with Qantas Pay advising that funds will generally be available within two business days.
Overall, I find Qantas Pay useful and deliberately use it where I can to build my Qantas Points balance. Better acceptance for some online purchases or faster cash-outs would make it considerably more reliable.
I find the current iPhone app straightforward and easy to use. Being able to add money instantly through Apple Pay without a fee is particularly handy. I try to use Qantas Pay for most of my purchases where it is accepted, as building my Qantas Points balance through everyday spending is one of the main reasons I use it. The current app supports loading funds via Apple Pay and managing the card directly from the iPhone.
The main downside for me is occasional online acceptance. Recently, I specifically transferred funds into Qantas Pay to purchase flights. I successfully bought a Qantas flight through the Qantas app using the card directly, but later the Rex Airlines website declined the same card despite sufficient funds being available.
I then tried PayPal using the Qantas Pay card, but that was also declined with the message: “Check your account balance before trying this card again.”
The frustration is that I had specifically moved the money into Qantas Pay for the flights. Cashing it back out to my normal bank account is not instant, with Qantas Pay advising that funds will generally be available within two business days.
Overall, I find Qantas Pay useful and deliberately use it where I can to build my Qantas Points balance. Better acceptance for some online purchases or faster cash-outs would make it considerably more reliable.
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Thank goodness for Qantas Pay
I got stuck in Vietnam using my Wise card. I made the change to Wise because I believed I’d save on transaction fees - well what a headache - I’ve been left without access to any money. Step in my Qantas Pay card, yay! Saved the day, or rather my holiday!
Vmok
With age I found it initially a bit difficult to be quick enough to put in codes sent to me during the process.
