Not as good as it was
The font size on the app is too big for mobile screens making it awkward to read. And there’s no longer any notifications about payments, so if any illegal activity was carried out on your card, you wouldn’t know about it until you log in next.
Lastly, there’s an option to temporarily lock the card however this feature interferes with direct debits even though they are still meant to work. Every month I have important direct debit payments declined when I’ve locked the card.
This used to be a great credit card but now it’s pretty hopeless. If it wasn’t for the flybuys points I would get rid of it.
Response from developer
Hi Ms Hels, we’re sorry to hear that you’re not enjoying the app experience. We’ve passed your feedback to our development team. Thank you for taking the time to share your feedback, we’re always looking for ways to improve.
Worst app ever
Response from developer
Hi, we’re sorry to hear that you’re not enjoying the new app experience and having trouble accessing your statements. That’s definitely not the experience we want to provide. At the moment, paper statements are also being posted temporarily, and you can also review your transactions online via the Coles Credit Cards Online Service Centre For more information, please visit coles.com.au/mastercard-live
Mobile chat option?
Response from developer
Hi, thank you for taking the time to share your feedback. While we work to create a better in-app chat experience, you can still access chat support by tapping 'Open in Browser' when launching chat in the app. Or, you can also access chat support by clicking on the Chat icon on the Online Service Centre. If you still need support, please contact us on 1300 306 397.
From clean and useful to cluttered and clueless
Now the transaction list shows about two and a half entries per screen because everything has to come with a massive logo and a “category” label. These categories are comedy gold: bin liners = medical, food = fuel, vitamins = gym and fitness. Whoever trained that AI must’ve done it during a power outage. And of course, there’s no option to turn them off or correct them. Why give users control when you can just frustrate them instead?
Filtering transactions? Only by date. Revolutionary.
And even though my statement preference is “Online only,” I’m still getting paper statements — because who doesn’t love some extra junk mail? I’ve changed the setting multiple times, but apparently, the app just thinks I need more recycling practice.
This “upgrade” took a reliable, user-friendly app and turned it into a clunky, bloated mess. Please stop fixing what wasn’t broken.
Response from developer
Hi, we're sorry to hear that you are not enjoying the app experience. We’ve shared your feedback on transaction categories and layout with our product and development team for review. Paper statements are being posted to customers temporarily, alongside online access, to help customers through the transition. For more information, support and guidance, please visit coles.com.au/mastercard-live
Extremely disappointing and unprofessional rollout
What’s most frustrating is that Coles decided to replace the previous app, which worked perfectly fine, with this poorly tested and unstable version. It feels as though this platform was rushed into release without proper quality assurance or user testing. For a financial institution managing sensitive data and essential services, this level of technical failure is unacceptable.
Customers rely on this app for everyday account management, payments, and transaction monitoring. When it fails repeatedly, it not only causes inconvenience but also undermines trust in Coles’ digital reliability. I strongly urge Coles and Citi to take immediate action to stabilise the app, address these ongoing issues, and ensure future updates are properly tested before being pushed to users.
Until then, this app cannot be considered ready for public use, and it reflects very poorly on the brand’s commitment to customer experience.
