Awful Customer Experience
No forewarning, overly complex setup. Must do better.
This is getting ridiculous.
I finally managed to make the linkage work- or so I thought… today, I try to simply log in /open Ap, on the same phone as I linked on, and it ran me through 2 OTPs, and PIN codes.. only to tell me I have TOO MANY DEVICES linked??? And that number is ONE. I’ve not tried to link
Any other device to this new system, and it told me remove devices, with out giving me any details on how to do it, or even how many devices it thinks I have attached!!
I’ve no idea what my balance is.
I’ve “linked” my card to the new suppliers THREEE TIMES now, it’s gotten to the point I’m just not using the Ap and just winging it
Any other device to this new system, and it told me remove devices, with out giving me any details on how to do it, or even how many devices it thinks I have attached!!
I’ve no idea what my balance is.
I’ve “linked” my card to the new suppliers THREEE TIMES now, it’s gotten to the point I’m just not using the Ap and just winging it
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Smooth and practical
Very easy to use, smooth on iPhone, with a clean and functional interface. Love the one-time CVC feature for secure online shopping. It would be even better with daily spending limit controls and transaction SMS alerts.
Worst app ever
Awful
Still can’t login
Have tried a dozen times to log in, as I’ve just taken up a Coles Credit Card. Still haven’t been able to login. It’s embarrassing for them to have something so basic in financial management these days be so dysfunctional.
Hopeless
This app is hopeless. Biometrics log in didn’t work so I had to login via Passcode. I had to do a Passcode reset only to receive an email to say that I had submitted a request to remove the app from my phone - no! Once I could actually logon none of the features worked. Hopeless and frustrating!
Repeatedly crashes during login
The login process is very buggy. Often takes multiple attempts to log in. Often crashes when you try to view transactions. Poor performance overall and one of the worst banking apps I have used stability-wise.
Why would you make an app
I will be totally fine if you wouldn’t have an app. Why would you do through all that trouble to make an app, tell me million times that old details won’t work and need to register again. Well to your surprise, old details and app did work. I can’t open the app. This is my second review, after the account verification, when you click on open the app, it doesn’t open anything and stay on the same page. Just take the app off so we won’t have the false sense of an app and would just logon to online banking.
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Bad app
App constantly crashes!
Requires a Coles account
Requiring a Coles account sets up two distinct areas of targets for hackers. If I didn’t need to have my Coles credit card linked to a Coles account in order to see my purchases on the Coles credit card app, I would only have one area of identification as a target for hackers but now I have two- the Coles account and the Coles credit card.
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Never works
Wish I could give 0 stars. It literally never works.
One of the best
After a bumpy transition, this app is hitting its stride. Thanks for ongoing improvements. The granular controls for how the card can be used are very welcome ❤️
Set up issues
The new app doesn’t work
unreliable app
Got issue previously when transfer from old app to this new app, unable to register , attempted many times and eventually able to use the new app, but lack of communication and support when meet those technical issues during transition. Now unable to log in to this app for few days, tried many times, either keep loading, or log in one second and log out immediately automatically or says something went wrong , for a credit card app, if you can’t use the app in time to check the account balance and don’t know how much you need to repay, that’s just not good enough. Not meet the standard as a credit card app, because it is so unreliable. I guess you need to call customer service more to ask.
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Always giving Try again message.
This app either works or it doesn’t, some weeks it work perfectly and then it keeps giving error messages and for days is out of action. Not acceptable.
Poor App
The App every time I open it just freezes when I want to log in. It is a complete waste- I have deleted and reinstalled with no success. The only way I can access my account is on the website. Forget this app.
Terrible app
Can’t use it on the iPhone. Enters a circular loop when trying to login. Unacceptable.
Rubbish
rubbish very disgusting
Terrible app and credit card
Simply the worst credit card and worst banking app ever! Avoid these people!
It is getting worse.
Logging into app getting impossible
