What’s the point?
Only positive of this, is it makes people want to pay off their loans sooner so we never have to worry and waste time on this any more.
Response from developer
Hi Georgia, thank you for sharing your feedback, and we’re sorry to hear that you’re not enjoying the MyCard App experience. We’d really appreciate the chance to investigate any crashes for you, but we’ll need a little more information first - please connect with us via chat in MyCard Online.
Not efficent
Initially the app would not let me log into it, kept going round in loops of sms and verification but not progressing to sign in. I called and managed to get a sign in.
As a secondary card holder who pays the bills, I cannot see the full list of transactions or the estatements when they come through, when typically I could, even though the primary card holder ‘shared’ data with me through the settings. So I am now having to constantly go back and forth when trying to pay the bills.
Not sure why the data is limited for the credit card account we both used to share.
This whole situation has been mismanaged, it’s not a seamless experience for bank users, it’s an overhead that has resulted in multiple banks, apps and accounts. Surely this could have been avoided?
Will be looking for a new bank to refinance with.
Response from developer
Hi user112233!, we're sorry to hear that you're not enjoying the MyCard app experience and we are aware of issues with additional cardholders seeing functions in the app that are unavailable to them. Please note that we are required by law to provide account statements to the primary cardholder on the account. If the primary cardholder would like to contact us through MyCard Online chat, we'd be happy to help them access and download monthly statements.
Is it a scam?
NOT WORKING WITH APPLE PAY!
Response from developer
Hi, we’re sorry to hear that your experience with our team wasn’t as expected. Providing the highest level of support is important to us and we appreciate you bringing this to our attention. If you’re still having trouble setting up your card with Apple Pay, please reach out to us via MyCard Online chat.
Missing basic critical functions!
The app has no option to increase credit limit so I decided to get in contact with customer support.
After being kept on hold for over 1 hour, they told me it’s not currently possible to increase my credit limit due to limitations on the new platform. They then told me I’d be advised when this feature becomes available and were not able to give me any sort of time frame of when this will happen.
A core function as simple as adjusting your credit limit should be readily available for customers from the get go. Not only is this feature not available in app, it is currently not possible for customer support staff to action this over the phone which is just completely unacceptable.
Response from developer
Hi Mate_1912!, thank you for taking time to share your feedback. Unfortunately credit limit increases are not something we currently support. We've passed these details on to our development team for future consideration. We are always looking for ways to improve.
