App Crashing
The app continues to crash. You login, the it logs you out straight away advising it’s logged you out for your security.
I’m not sure how I’m supposed to read my statements etc.
NAB/MyCard have stripped everything good away from what was a really great CitiBank product.
I’m not sure how I’m supposed to read my statements etc.
NAB/MyCard have stripped everything good away from what was a really great CitiBank product.
Average limited features.
Glitches even with updates.
Terrible app
I have to call to dispute a transaction of $9 after going through so many people asking for more information which is fine, but the questions are like what’s the latest transaction from my bank statement from which specific date to know it was me. Also, you can’t have a temporary card number to use online. Go for other bankz
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Login error
Without fail, every time I log in it immediately logs me out and I have to login again. Biometrics also rarely work.
Garbage app - unstable
App is unstable - goes into endless loop logging you out and re-logging in. Latest version as no new updates available. Only have MyCard as previous bank sold business- will now look for new bank as this Is unusable
Garbage
Absolute trash, statements don’t work on the website, forcing me to download and use this. It is utterly broken, with sections missing at times, and at other times it’s all there.
There should be laws against not having statements available via the website, particularly when they aren’t emailed. When they’re tapped, nothing happens.
What kind of UAT happens with this? I’m guessing dev gets pushed through to prod as long as it compiles without errors, whatever team developed this really should be ashamed.
And using SMS as the only 2FA solution, when it’s unreliable, can be read on most phones when locked, and there are reports of people having their number ported away to a new SIM without their authorisation, is an absolute disaster.
There should be laws against not having statements available via the website, particularly when they aren’t emailed. When they’re tapped, nothing happens.
What kind of UAT happens with this? I’m guessing dev gets pushed through to prod as long as it compiles without errors, whatever team developed this really should be ashamed.
And using SMS as the only 2FA solution, when it’s unreliable, can be read on most phones when locked, and there are reports of people having their number ported away to a new SIM without their authorisation, is an absolute disaster.
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Doesn’t even reliably allow login
Terrible app. Can’t use face id to login. Always need to jump through hoops via password etc.
What’s happened??
Whilst not wanting to do my banking on my phone…I was forced to use the MyCard app. Whilst a pain…at least it worked until recently- now im unable to access my account!! Never had this problem with Citibank!’
Unusable
Just got a credit card with them. I logged in, got immediately logged back out. Logged in again, immediately logged out.
Hire better developers please.
Hire better developers please.
Update sucks
Stuck in a login loop now
Claim’s compatible but won’t work
Unstable.
Logged in once, and never again.
Complete waste of time.
Logged in once, and never again.
Complete waste of time.
Doesn’t work as intended
Always fails biometric logins
How bad is this app?!
Seriously …wtf! Chat still not sorted out! Why on earth do I need to open another browser to chat ?! Take a notice of how other companies do the simple things!
When are you implementing notifications of charges made to the card? Previously with Citibank I could set a sms notification when a charge was made over an amount I specified. This helps identify quickly if anyone tries fraudulent activity on the account.
…..
What idiot approved this app for release? Did they skimp on end user testing?! 2basic things missing that every banking app app has….notifications of charges made, and seamless chat function! I’ve never seen such a bad chat feature implemented! Omg
When are you implementing notifications of charges made to the card? Previously with Citibank I could set a sms notification when a charge was made over an amount I specified. This helps identify quickly if anyone tries fraudulent activity on the account.
…..
What idiot approved this app for release? Did they skimp on end user testing?! 2basic things missing that every banking app app has….notifications of charges made, and seamless chat function! I’ve never seen such a bad chat feature implemented! Omg
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App always crashing
I hate using this whenever I try to log in it crashes and it takes multiple attempts to even get into the app.
App does not open any more
Why won’t the app open on my iPad any more? Every time I press the app it closes so I cannot access my accounts! Help!
Frustrating!
Now it won’t open ! 🙄
And trying to leave a review ???
Even “ And all the Nick Names” are taken .
What’s the point !
And trying to leave a review ???
Even “ And all the Nick Names” are taken .
What’s the point !
P.O.S app
The city bank app worked fine. Forced to make the change and now this app won’t log in and crashes repeatedly. Utter P.O.S
In app chat availability
Replying to developer:
The point is I find it ridiculous and inconvenient to log in twice to get help.. I think your answer is not really an answer
When will the in app chat be available in the app ??
How long will it take or you guys leaving it as it is?
Still not happy with the app
The point is I find it ridiculous and inconvenient to log in twice to get help.. I think your answer is not really an answer
When will the in app chat be available in the app ??
How long will it take or you guys leaving it as it is?
Still not happy with the app
Shocking app
I thought the citibank app was bad. This mycard app is somehow worse…UI, navigation, colours (presume its meant to be bronze instead of poo brown?), its so slow. Like painfully slow. Is it hosted on someones home pc and streams to the net via a banksia wave modem?
Cannot log in
I keep getting a popup “cannot log in something went wrong try again.” Every time I open the app. The biometrics login does not work at all. Also getting the error.
