What’s the point?
Only positive of this, is it makes people want to pay off their loans sooner so we never have to worry and waste time on this any more.
Response from developer
Hi Georgia, thank you for sharing your feedback, and we’re sorry to hear that you’re not enjoying the MyCard App experience. We’d really appreciate the chance to investigate any crashes for you, but we’ll need a little more information first - please connect with us via chat in MyCard Online.
Not efficent
Initially the app would not let me log into it, kept going round in loops of sms and verification but not progressing to sign in. I called and managed to get a sign in.
As a secondary card holder who pays the bills, I cannot see the full list of transactions or the estatements when they come through, when typically I could, even though the primary card holder ‘shared’ data with me through the settings. So I am now having to constantly go back and forth when trying to pay the bills.
Not sure why the data is limited for the credit card account we both used to share.
This whole situation has been mismanaged, it’s not a seamless experience for bank users, it’s an overhead that has resulted in multiple banks, apps and accounts. Surely this could have been avoided?
Will be looking for a new bank to refinance with.
Response from developer
Hi user112233!, we're sorry to hear that you're not enjoying the MyCard app experience and we are aware of issues with additional cardholders seeing functions in the app that are unavailable to them. Please note that we are required by law to provide account statements to the primary cardholder on the account. If the primary cardholder would like to contact us through MyCard Online chat, we'd be happy to help them access and download monthly statements.
Is it a scam?
NOT WORKING WITH APPLE PAY!
Response from developer
Hi, we’re sorry to hear that your experience with our team wasn’t as expected. Providing the highest level of support is important to us and we appreciate you bringing this to our attention. If you’re still having trouble setting up your card with Apple Pay, please reach out to us via MyCard Online chat.
Missing basic critical functions!
The app has no option to increase credit limit so I decided to get in contact with customer support.
After being kept on hold for over 1 hour, they told me it’s not currently possible to increase my credit limit due to limitations on the new platform. They then told me I’d be advised when this feature becomes available and were not able to give me any sort of time frame of when this will happen.
A core function as simple as adjusting your credit limit should be readily available for customers from the get go. Not only is this feature not available in app, it is currently not possible for customer support staff to action this over the phone which is just completely unacceptable.
Response from developer
Hi Mate_1912!, thank you for taking time to share your feedback. Unfortunately credit limit increases are not something we currently support. We've passed these details on to our development team for future consideration. We are always looking for ways to improve.
Who approved this decision? Money Mismanagement waiting to happen
In response to your response. Yes bpay is set up but this is not a better system to previous one I had since I could see the credit card with my other accounts at all times much better to track and pay than this system
Response from developer
Hi elie rose, Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve faced since moving to MyCard. This change was never intended to make managing your account harder, and we understand how important it is to have simple ways to stay on top of payments. While BPAY is one option, you can also set up AutoPay (Direct Debit) or visit Australia Post outlets offering Bank@Post services. For more details, search “pay my account” on our website or connect with us via MyCard Online so we can help you find ways to manage your account. We appreciate your patience and your feedback, which helps us improve the experience for all customers.
Terrible decision and against customers
Great LinkedIn Announcement, Terrible User Experience
This has to be one of the worst apps I’ve used by far
Good with some glitches
But you can press on the password field and not letting go until the Paste option appears.
Another option is to use the iPhone mirroring.
The app logs you out every single time. And the session is short so you might be kicked out and start the whole thing again.
Once you registered, you will be login using passcode by default, so if you use a password manager, you might have put in the password instead of a passcode (6 digits) and would cause the login to fail.
Overall, the UI is easier to navigate than Citi and looks nicer but personally I think the brown color theme looks rather cheap.
The transaction history took 7s to load and same as the payee list. And it is slow every time and not just the first time like NAB app. Probably the slowest out of ANZ, CBA, HSBC, ING, NAB, Westpac apps I have used over the years.
Response from developer
Hi thearcfox, Thank you for sharing such detailed feedback with us. We really appreciate the time you took to outline your experience. We’re sorry to hear about the challenges you’ve faced with login, session timeouts, and app performance. Your insights on navigation and design are also valuable to us. If you are still experiencing issues, please reach out via chat in the MyCard App or Online. This will help us investigate and make the experience better for you and all our customers. Thank you again for helping us improve.
Rubbish customer service
Response from developer
Hi Ziggys0912, we’re sorry to hear that your experience with our team wasn’t as expected. Providing the highest level of support is important to us and we appreciate you bringing this to our attention. Can you please provide us with more information about the issues you are experiencing, or any feedback on how we can improve via MyCard Online chat? We're here to help.
Disappointed
As others have noted, the *confirm‑password* field is completely obscured by the keyboard during account setup. I even reduced my phone’s text size to the smallest possible, hoping a smaller UI would reveal it, but it didn’t. The only workaround was to create the credentials on a desktop browser and then log in to the app with those pre‑made details.
In 2025, an app that forces users to abandon their mobile device for basic account creation is simply unacceptable.
Totally unusable! Stuck in an endless login loop
I gave up and thought - I’ll come back and try later, but when I go to login again and it has me in an endless login loop. I click login with password, put the password in, and nothing happens it just hangs. Doesn’t proceed anywhere… then when I try again I get the ‘something went wrong’ message.
Why has NAB released this when it clearly hasn’t been beta tested? Why did they not add all of these products to the existing usual NAB app which works well? I dread to think how much money they spent on this useless app. Massive fail!
Response from developer
Hi Stepho67980, we’re sorry for the login loop and errors you’ve experienced. We’ve fixed related issues in the latest version, so please update the app. If you’re still having trouble, please connect with us via chat in MyCard Online.
Absolute garbage
Looks like this app was put together in a hurry with little to no testing. It was a disaster of an experience to create a new login and now it keeps logging me out continuously - I can’t even login to see account details after the initial login once. Absolute pos from NAB - well done taking over a functioning citi product and trashing it.
Response from developer
Hi Yogi-Aus, thanks for letting us know. We understand how frustrating login issues can be. We’ve made improvements in the latest update, so please check you’re using the newest version. If you’re still having trouble, please connect with us via MyCard Online chat.
Easy
Clean UI but full of bugs
Firstly, password manager integration is poor. Autofill doesn’t work for both password boxes during setup and the keyboard covers the “confirm password” box. This means that the paste icon is also covered by the keyboard.
Secondly, the app is just overall slow and laggy. I’m using a iPhone 16PM on the latest firmware version and the rest of the phone runs smoothly, so it’s definitely just a problem with this app.
Response from developer
Hi, thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced. Please download the latest version of the MyCard App, which includes improvements to speed and performance. We’ve also passed your comments about password setup and keyboard display to our development team for future updates. If you need help in the meantime, you can continue to access all features via MyCard Online.
Low budget app
Response from developer
Hi ames_le, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced transitioning to the MyCard app and the frustration with login errors and design. We’ve recently released an update that addresses performance issues and improves stability, so please ensure you have the latest version installed. Your comments on design and usability are valuable, and we’ll continue working on enhancements to make the app easier and more intuitive to use. Thank you for taking the time to provide your feedback.
Needs work
Response from developer
Hi syoungau, thank you for sharing your feedback. We’re sorry to hear about the login issues. We’ve released an update that should help with biometric login, so please update to the latest version. At this stage, password manager integration isn’t available, but we’ve passed your feedback to our development team for future consideration. In the meantime, you can access all features via MyCard Online. If you’re still having trouble, please reach out via chat. We’re here to help.
Broken
Sign up process needs work
Keyboard blocks password fields on my iPhone.
Redundant steps of filling in date of birth multiple times, and filling in passwords multiple times. Also needed to get the six digit pin about 4/5 times just to sign up.
Poor first impression. I’ll continue using the app and update this review.
There is some bug when trying to log in with biometrics, I have a screen recording if a dev wanted to reach out
Response from developer
Hi Sam, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the difficulties you faced during the sign-up process, including the repeated steps and keyboard blocking password fields. We’ve shared your comments with our development team for review, as feedback like yours helps us identify areas for improvement. We’ve also resolved some issues with biometric login in the latest update, so please update to the newest version. In the meantime, you can access all features via MyCard Online.
Dodgy
Response from developer
Hi Mehran888, we’re sorry to hear that you’re experiencing issues logging in to the app. We’d love the opportunity to investigate this further, could you please connect with us via MyCard Online chat? We’re here to help.
