Peloton User Reviews

Customer Experience

Positive experience53.0% of reviews
Neutral9.7% of reviews
Negative experience37.3% of reviews

~ Based on 944 written reviews from the US App Store.

What users say

Is Peloton Safe?

Peloton: Fitness & Workouts appears safe based on user ratings. AppsHunter Safety Score for Peloton is 98/100.

This assessment is based on 814,337 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.7% of ratings point to a safe experience
0.7% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 814,337 App Store ratings for Peloton.

Is Peloton Legit?

Peloton: Fitness & Workouts appears to be a legitimate app. AppsHunter Legitimacy Score for Peloton is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

August 4/26

I started for the first time yesterday and today I was ready to go. I am looking forward to the changes in my body.

Absolute love

Loving the array of classes and instructors. The reminders have really helped and encouraged me to get back on track with my health and activity.

Beginner run

Thank you for this class. It’s soooo good for beginners, it’s stopped making running scary for a peri menopausal woman!

Purpose

Since joining Peloton every class I’ve taken has been created with intention, leaving me with simply purpose.

Recent Update

Bike and Peloton Guide now does not sync with Apple Watch since update.

Best body ever!!!

This is a great way to train and have fun! The instructors are the best and they would most likely be one of your best friends! My family and I love this and you would probably love it too!!!!

FTP / Powerzones needs major help

I adore Peloton. It changed my life. Overall, it is wonderful.

The one weak spot is FTP and Powerzone implementation. For something so central to the experience it is oddly strangely buried, frozen in beta release mode.

FTP ought to be front and center, used for motivation. The experience is so close to perfect! How can y'all stand leaving it half-baked?
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Hate the latest update

While I appreciate the effort to have the ability to launch an outdoor walk or run directly from my Apple Watch, the app continues to run in the background (even after several force stops) and rapidly drains the battery on my brand new watch. I shouldn’t have to check my watch several times a day to force stop the app that is constantly launching on its own.
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Perfect for beginners

I love this community. If you have any reservations about jumping into a physical space for the first time or if it’s been a while, no worries man. This system has gears for your speed.

Obsessed

Peloton has positively changed my life. I’m forever grateful. Love love love the app ❤️‍🔥

Needs work

Outdoor runs regularly stop mid run. Whether from phantom input or crash it’s super annoying. Further made worse by missing a key feature to resume a run or even fast forward to where you left off. Rudimentary features simply missing.

Heart Rate Monitor Never Connects

The fatal flaw of this app is everytime you get the Apple Watch heart rate monitor to actually work an update comes out that requires hard resets on every device. This last one was the final straw for me.

Apple Watch Feature Still Garbage

I have no idea why Peloton allows its app developers to create such a pathetic Apple Watch interface, the heart rate, strive score and class connectors thru Apple Watch is inconsistent on its best day and non existent on most days. Do Better

Removing classes and re-uploading with terrible music

Did Peloton think people wouldn’t notice that they started putting classes behind a paywall? Then they thought they could re-upload some of them with trash playlists? Really? I found out they signed some type of new music licensing agreement. No communication to members. This is a terrible customer experience and the customer service I attempted to use on the website was terrible. I would expect more from a company so large. It’s also frustrating because I do not have Peloton equipment - so to upgrade the app feels like a large ask just to get audio classes back. Ridiculous. Very disappointed in this move and considering cancelling my membership altogether
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Watch not reading heart rate

My Apple Watch Ultra connects to the session but won’t take my hearts rate. Other apps like Strava and native activity tracker is able to access heart rate.

Peloton App

Good but doesn’t seem to work consistently with the latest Apple software upgrade. Inconsistent loading

Awful communication!!!

once you pay, good luck!! You will not be dealing with anybody that knows how to communicate and that’s if you get a human being on the phone

LOVE this class

THE best cycle instructors

So happy

I tell everyone I know about Peleton. I work in geriatrics. Trying to get the word out to the community to begin working on their older adult body now before it’s too late♥️

Best Fitness Value Ever

Peloton offers great instructors who are skilled and charismatic, so charismatic that they manage to make me feel they really care about my fitness progress even though I’m just watching a video. There are so many choices of exercise, music, mood, level, and style, there’s something for everyone from triathlete grandma to yoga bro :)
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