Let’s just start together
The Peloton app is one of my favorite workout apps. I’ve tried dozens, but nothing was more inclusive and accepting and you knew where you were at other than the Peloton app whether you’re just starting, you can only do 10 minutes or starting with a stretch or planning to run a marathon they have it all.
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Tip tiles
I use my peloton app all the time but I want to share a piece of feedback for the developers. The tip tiles on the progress tab are a terrible UI experience. Every time I try to swipe them to read the next one, it takes me to the history tab. This feature should be more user friendly especially when you are trying to get people to use additional features or engage in more workouts.
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Upgrades messed up Apple Watch
Your recent upgrade messed with my series 3 Apple Watch and now I cannot connect it with the Peloton app. So I can’t track my workouts, heart rate, etc. it’s frustrating!
Could be better
I enjoy your app most of the time it helps me to track my progress unfortunately, it doesn’t always work correctly. Even on the peloton bike itself, it will unpause itself. It will not stop the workout when you the workout, and it’s seriously skews the values. It would be a lot better if you were able to trim workouts. That contained erroneous data then it would be a good fitness app, especially considering it’s a paid for service.
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Travel
I love having the option to do yoga when traveling with someone familiar .
SO GOOD
love this app! thank you for the variety and all of the challenging workouts!
Love the app when it works. Customer service is horrible.
I have had the Peloton app for many years and it has been great. So many classes to choose from along with programs to follow to help increase your fitness. Recently my app has quit working as I can scroll down through classes in a collection. I started a service chat and the response was very slow. They finally sent me an email requesting I send a 15 second video showing my issue. I did that right away two days ago and have got no response. I sent another email yesterday asking if they were working on the problem and have still not heard back. Very disappointed.
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Latest update introduced bugs
The weekly plan feature is now broken. It doesn’t remember the classes I did, and the recommendations make no sense in the context of the whole week.
Keep losing signal during outdoor activities
I’ve deleted and reinstalled and made sure I have the latest update, but my app continues to lose signal in the middle of an outdoor activity, not giving me accurate feedback on the workout.
Non existent support services
I have been a Peloton member for years and have an active All-Access Membership, but this experience has me seriously reconsidering whether I want to continue paying for it.
I had an issue with Breathwrk, which is supposed to be included with my Peloton membership. The app crashed after a session, logged me out, and then suddenly claimed that I didn’t have a membership and tried to get me to pay for one. I contacted Peloton by email, and received an automated response telling me that the best way to get help was through live chat or by phone.
So I clicked the “Live Chat” link they provided.
It sent me straight to an AI chatbot.
There is apparently no longer a way to simply send a message to an actual human at Peloton. I’m expected to either spend who-knows-how-long sitting on the phone or fight my way through an AI bot that can’t actually resolve the problem.
This is an absolutely ridiculous customer service experience for someone who has been paying for a Peloton membership for YEARS.
I don’t expect every app to work perfectly. Things glitch. That’s life. What matters is whether a company makes it possible for paying customers to get help when something goes wrong. Peloton currently makes that unnecessarily difficult.
Ironically, I was trying to use Breathwrk to relax and manage stress. Instead, I ended up spending my time trying to figure out how to talk to a human being at the company I’m paying.
Do better, Peloton. Your longtime members deserve better customer support than an AI chatbot and a phone number.
I had an issue with Breathwrk, which is supposed to be included with my Peloton membership. The app crashed after a session, logged me out, and then suddenly claimed that I didn’t have a membership and tried to get me to pay for one. I contacted Peloton by email, and received an automated response telling me that the best way to get help was through live chat or by phone.
So I clicked the “Live Chat” link they provided.
It sent me straight to an AI chatbot.
There is apparently no longer a way to simply send a message to an actual human at Peloton. I’m expected to either spend who-knows-how-long sitting on the phone or fight my way through an AI bot that can’t actually resolve the problem.
This is an absolutely ridiculous customer service experience for someone who has been paying for a Peloton membership for YEARS.
I don’t expect every app to work perfectly. Things glitch. That’s life. What matters is whether a company makes it possible for paying customers to get help when something goes wrong. Peloton currently makes that unnecessarily difficult.
Ironically, I was trying to use Breathwrk to relax and manage stress. Instead, I ended up spending my time trying to figure out how to talk to a human being at the company I’m paying.
Do better, Peloton. Your longtime members deserve better customer support than an AI chatbot and a phone number.
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A big app ad plus doesn’t track walls
I really love the workouts on the app but is very annoying to get all those ads every time you open the app, like for real, I’m already paying to do the work outs, don’t need to see the “promotions” every time.
Also, I do a lot of outdoor walking and when I add the walk to the app and comeback it doesn’t not track it. You go to the story of your workouts and said 19 secs or less but doesn’t even track the walk.
Other than that shoot up to the teachers on the app, they are awesome. The meditations are good too, wish they have more 30 min ones.
Also, I do a lot of outdoor walking and when I add the walk to the app and comeback it doesn’t not track it. You go to the story of your workouts and said 19 secs or less but doesn’t even track the walk.
Other than that shoot up to the teachers on the app, they are awesome. The meditations are good too, wish they have more 30 min ones.
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Filters gone. Too hard to search for classes
They removed the filters to refine searches by length of time, instructor, even language. Tired of scrolling through all the German classes (tons!!!) to get a workout I’ll understand. Feel like the app update created an algorithm and now I’m stuck and a bit bored with what the app “shows” me. It’s too hard to mix things up now
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$99 fee to activate a used bike
While the quality of the app is great, they charge you $99 to activate a bike if you have bought it second hand or gifted it. This just seems unreasonable to me and a way to grab more money.
Music
Love the workouts. Just wish I could pick my own music.
What a joke
You need to pay 29/mo just to be able to watch netflix/disney+ on top of those subscriptions. It costs them nothing to be able to allow us to access them in just ride. I dont care about leader boards. I dont care about the lessons. I just want to be anle to watch netflix while i ride on my peloton. I brought the bike during covid and have since stopped using it and wanted to get back in to it.
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The Worst
Peloton lost all of my account information. Charged me to create another account. Wouldn’t let me use my old information as they said it was in use but claimed they couldn’t find my old account. Tech support is from India and could barely understand anything. Tech support basically gave up and said they couldn’t find my precious account that Peloton charged two days before the account was lost. 5 years of workout history gone because Peloton’s tech is garbage.
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Love!... but skip the F bombs please!
Several workouts I've been in the groove and then slammed with the language. Please, keep it clean!
Ehhh
I star cuz its hard and im weak
Changed my life
There isn’t enough room here to tell you how Peloton has changed my life. The Road to Half Marathon program has literally changed my whole mind and body. It was so expertly programmed it has made me into an elite, addicted runner. Filling in with split programs has made me physically more strong as well.
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Distance off
This rating is for the distance tracker. I thought I was going crazy when I would use the peloton app to track my running distance. This thing is way off. I ran the same route with onyx backcountry and apple and peleton. Peloton was off by more than .6 of a mile. This is a pretty large error by the app. Any suggestions?
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