App does not work at slots
Horrible
App
This is the worse app I have ever had! Not friendly at all.
Casino
Great place I would recommend
Penn Play Survey
Enjoying this app a lot, it’s easy to use.
Bindi
I love these app , it give me all deal and promotion ahead of time and warn us
Offers
Insulting low offers
App crashed when trying to book
I received an offer for a comped room. When I tried to book the app crashed. Now the comp is no longer available.
Gambling
Love this place!! 😍
Awesome entertainment
U have a clean, and friendly environment.with friendly staff members.very helpful and kind
Lil problems
Never let me claim my 40 free Penn cash or let me set up a wallet with them idk
Penn play
I play too much to not getter comps on the baccarat table and slot machine.
App feedback
Don’t like it, too much hassle to have to enter every hour for drawings, no one wants to deal with that, and it’s unclear on which drawing is active going on for that day since you scroll through everything and see which ones you have to activate too. It’s a pain! Please change it to where you’re automatically entered in once you swipe or use your machine. Been coming for 20+ years and this system is the worst I’ve seen sadly. Make it more enjoyable please.
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Reservations
It’s not so simple to use the app to start, stop or cancel a reservation. And when you call in to make, change or cancel a reservation you get the reservation call center and not the front desk. Also, seeing as though both BoomTown & Margaritaville are “sister branches” or “connected”, if/when applicable the consumer should be able to move the reservation to either property/resort. The resorts are charging us a $10 fee for making them over the phone. The app is not so easy to navigate, even for someone that uses apps regularly. Thank in Advance,
Mrs. M
Mrs. M
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Easy app!
Easy to see my promos, I love planning my trips out to the casinos
Too tight
Machines are too tight every time I come. Don’t get hand pays very often and can’t get on new machines very easy
Mrs Lynda Payne
Nice safe atmosphere!
Plainridge Park
Nice environment
I am mad
I am mad because I play almost everyday since almost 15 years and I have almost 500,000,000 point and all of sudden they want to verify me ????? I do not remember my password and now I have a new account and loose it all???? That is why I put a star because realy the games are 5
⭐️⭐️ Disappointing 60th Birthday Stay — Hollywood Casino & Hotel
My daughter surprised me with a stay for my upcoming 60th birthday, but unfortunately, the experience was disappointing.
Our room was clean upon arrival, but it was not serviced on the second day. We also had repeated key-card problems, including another failure when we returned the second evening. Upon our arrival there was a toilet paper roll and a half—which we ran out. We received no replacement bath towels, and had no trash pickup.
We ate at the Sportsbook Restaurant & Bar on both nights. The fries were extremely salty both times, and after the first night, my daughter woke up with a headache. On the second night (I decided to dine in alone) my burger was prepared incorrectly—the onion was missing and tomato was added instead. The Smashburger was very flat, and the bun was excessively greasy.
Service was about 4 out of 10. Gabriela did refill our beverages, but she initially did not know how to apply the $10 dining credit. We waited for a manager, who never came, although the credit was eventually applied.
I understand that occasional issues happen, but the repeated problems with housekeeping, room access, basic supplies, food quality, and service took away from what should have been a special birthday celebration. I hope management addresses these concerns.
Our room was clean upon arrival, but it was not serviced on the second day. We also had repeated key-card problems, including another failure when we returned the second evening. Upon our arrival there was a toilet paper roll and a half—which we ran out. We received no replacement bath towels, and had no trash pickup.
We ate at the Sportsbook Restaurant & Bar on both nights. The fries were extremely salty both times, and after the first night, my daughter woke up with a headache. On the second night (I decided to dine in alone) my burger was prepared incorrectly—the onion was missing and tomato was added instead. The Smashburger was very flat, and the bun was excessively greasy.
Service was about 4 out of 10. Gabriela did refill our beverages, but she initially did not know how to apply the $10 dining credit. We waited for a manager, who never came, although the credit was eventually applied.
I understand that occasional issues happen, but the repeated problems with housekeeping, room access, basic supplies, food quality, and service took away from what should have been a special birthday celebration. I hope management addresses these concerns.
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