PENN Play User Reviews
Customer Experience
~ Based on 614 written reviews from the US App Store.
What users say
Summarized from real user reviews of PENN Play. Based on 120K reviews and a 4.7/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Entertainment app.
Positive things
- 🚀Convenient wallet feature
- 💡Accessible rewards tracking
- 👍Easy to navigate app
- 🤑Bonus cash and free play offers
Negative things
- 🐛App crashes and freezes
- 🔍Confusing information and instructions
- 💰Inconsistent rewards and comps
- 🤔Unreliable account management
Is PENN Play Safe?
PENN Play appears safe based on user ratings. AppsHunter Safety Score for PENN Play is 94/100.
This assessment is based on 119,681 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 119,681 App Store ratings for PENN Play.
Is PENN Play Legit?
PENN Play appears to be a legitimate app. AppsHunter Legitimacy Score for PENN Play is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Always a good time
Lovely
On January 1st, 2026, I lost my earned points status, not used points, points that allowed me to be eligible for offers in the casino, like slot credits, meal credits, ability to earn points to redeem same day offers, and the like. My efforts to get an explanation get the usual runaround. I’ve been a loyal Hollywood Casino card carrying member for over 10 years, playing in Toledo, OH, Austintown, OH, and Morgantown, PA.
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Very well done app Penn play makes my life a whole lot easier. Keep up the great work. Thanks Matthew you are a great Casino Host!
Room was clean, bed comfortable and bathroom perfect. Entire staff is very courteous and engaging. Got a rack of ribs from Cattleman’s and they were great. Flavorful and fall off the bone. This is my third stay here and once again great all the way around.
I’ve been on our Beautiful Coast for 15 years..I’ve been to every Casino, Boomtown is My Favorite, Loose Slots, Staff is So Friendly and The Buffet is Spectacular, Something For Everyone!!! I’m Never Leaving 👍
Love the m a great classy place to play
Don’t like it, too much hassle tk have to enter every hour, no one wants to deal with that, and it’s u clear on which drawing is active going on for that day since you scroll through everything and see which ones you have to activate too. It’s a pain! Please change it
Pay money rooms are available for my date, but not my complimentary offer I received through the mail. Not even a discount was offered. Full price of over $200 a night for a family that brings in over 30 years of experience to the Mississippi Gulf Coast. IP Casino, Scarlet Pearl, Beau Rivage, and Golden Nugget casinos like my money my wife and I spend. I’ll drive a few more miles to Biloxi with my money. Hollywood Gulf Coast loses again. Poor perks offer.
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Horrible time trying to use this app
Love this app and the offers!
I added money to my account and I can’t even add it to the games.
I’VE BEEN WAITING MY WHOLE LIFE FOR MY OPPORTUNITY TO COME AND THEY ACTUALLY CAME. I HIT $45,230 TODAY ON HOLLYWOOD CASINO. I KNOW YOU MIGHT BE READING THIS REVIEW LIKE IT’S FAKE. IT’S NOT. I GREW UP IN PATERSON NEW JERSEY. I’M A NOBODY. I JUST MOVED TO BLOOMFIELD AND NOW I’M GOING TO START MY LIFE AND MY OWN PLUMBING COMPANY AND GET MARRIED WITH THE MONEY THAT I JUST WANT ON THE HOLLYWOOD CASINO I LOVE YOU GUYS THANK YOU. I NEVER THOUGHT THAT THIS WOULD HAPPEN TO ME, BUT IT DID ON HOLLYWOOD CASINO.🥲🥲🥲🥲🥹🥹🥹🥹🥹🥹🥹🍾🍾🍾🍾🍾🍾🍾🥳🥳🥳🥳🥳🥳🔥🔥🔥🙏🏽🙏🏽🙏🏽🥳🥳🥳🥳🍾🍾🍾🍾🍾🍾🍾🎊🎊🎊🎊🎊
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Pointless, no offers will ever come to you. Tier system used to give monthly Penn cash, no more, all rewards (you will see 20+, none will apply to you)
This app is insanely good !
Clinton has went above and beyond to assist me with accommodations and is very eager to answer any questions I have!
Wishing it would connect so I could see offers at our current casino
Y give me rewards at hotel I live nowhere near
I love it here😂
Digital check in never worked. Hotel had Detroit casino hundreds of people in line and everyone had to stand in line despite having apps. Plus they did not start checking anyone in until after 4 when the digital key was supposed to work. Some people in line over 1 hr
