I’ve tried to get verified twice so far. The app advises that your request will be processed within an hour. It took them over 8 hours the first time. The second time, I reached out to customer service who asked for my email address and advised that I will receive an update “shortly.” It took them over 16 hours to get back to. Turns out, I failed verification once again and received another generic email as to why this may happen. After you take a video of yourself, there is no playback option or retakes, it just gets submitted. Same goes for taking photos of your ID. You can’t tell if the picture came out blurry or not, it jut moves onto the next step. Then you need to wait hours (seems like the wait time gets longer every time you try). This app is a huge waste of time. Needs a lot more tweaks.
Show more
Response from developer
Hi! We are happy to announce that these issues have since been resolved in our January update. Our new V2 update is live since July 2021 and has been improved.