Updated App SUCKS and deleted my rewards account
Updated app absolutely sucks compared to the old one… worst part is I lost all my points after I got emails that said that I wouldn’t lose my account or my points. I LOST BOTH and had to create a new account. The reward system was a big draw for me. Guess I won’t be coming in as much anymore.
All of my rewards are gone
My birthday reward for the free entree is gone. Most of my points are gone. My free drink reward I was going to redeem is gone. Very frustrated.
Delays
UPDATE from new app rollout: still poorly functioning app. I do not know who they use for production and management on this - but they need to cancel their contract and find a better app processor. Whereas you used to have issues getting the order location selected, now you can’t even search locations for orders. You type in your address and quite literally get nothing. They’ve also switch to using “Toast” for delivery which I found to be incredibly unreliable, particularly the in app tracking. Not impressed. At least the last app’s issues would eventually cooperate.
Using the app, whether or not you are ordering for pickup or delivery, it always freezes when trying to select the location to order from. Doesn’t matter if it’s using your phone location or your manually type it in. And then you try to get app support (through the link just below) and the page doesn’t exist, it gives a 404 error code.
Using the app, whether or not you are ordering for pickup or delivery, it always freezes when trying to select the location to order from. Doesn’t matter if it’s using your phone location or your manually type it in. And then you try to get app support (through the link just below) and the page doesn’t exist, it gives a 404 error code.
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Response from developer
Thanks for taking the time to share this detailed feedback. We recently released an update that fixes the location‑picker issue you experienced, so you should now be able to search for and select your preferred PepperJax location without the app freezing. Regarding delivery, our app uses Toast to manage ordering and fulfillment. Toast provides order‑status updates, but it does not currently offer real‑time driver tracking. We know how important a smooth ordering experience is, and your feedback helps us continue improving the app.
“New rewards”
First off I had 1,600+ points and now I have 525. It used to be every 1,000 points is a free entree, so if it’s 500 points is a free entree then it would mean my points were cut in half. So I should have 800 or so right? I don’t. Second off the reward for a kids rice bowl on Wednesdays with an adult entree isn’t available anymore. What if my kid doesn’t want chicken strips? What if they want a rice bowl? I don’t know why that was taken off- and it wasn’t told to me by anyone and an email was not sent out or anything so I had no idea until I went to pay in store and they told me that the kids rice bowl was no longer included. I don’t know what was wrong with the old app… at least give me the correct amount of points back.
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Can’t order
The app won’t allow you to place an order. It freezes up every time you press the order button.
