PerciAssist

The PerciAssist application is a full-fledged powerful Mobile solution for handling all your IT service management needs. The Mobile application makes it easier for the customer-support agents and teams to overview, create, sort, filter, prioritize the tickets to as to fulfill the service requests, Incidents, Problem and Change requests on the go. The workflows are easy, elaborative and detailed, ensuring all the data to be available at one place. The application enables the Service desk representatives can quickly handle and fix end user issues from their mobile devices with the help of the app. For service desk agents whether its in IT, Customer Service, HR, Field Services, Security Operations, and IT Asset Management, the software includes robust configuration capabilities to handle them all. The application houses immense configurable capabilities to be utilized by organizations to suit their own specific requirements. The Percipient ITSM empowers you to do. Service Request creation, resolution and Closure. Complete Incident management lifecycle. Problem creation in accordance with incident. Change status and approval procedure. 24/7 Status updates and notifications. Knowledge articles library access. Robust chatbot feature for quick insights.