Money drain and dishonest
Response from developer
We’re sorry to hear about your experience—that’s not the clarity or value we aim to provide. Our live streaming is up to 7 minutes per week per user, based on real data from our partner schools, recognizing that every family’s routine and needs are different. We’d like to look into the extra charges you mentioned and make this right. Please contact us at support@perfectdaylive.com or (407) 878-6224 to speak with a customer service agent who can assist you directly.
App doesn’t work, zero customer service support
I’ve contacted customer service multiple times over the same issue and not only do they not resolve it, they just stop responding! Plus, you can only open 1 help ticket at a time - so if it just sits there, you’re stuck in limbo!
Response from developer
Hi Pyewaket12, We’re really sorry to hear about your experience. That’s not the level of reliability or support we aim to provide, especially when it comes to updates about your child. We have recently experienced some inconsistencies with opening support tickets, and we understand how frustrating that can be when you’re trying to get help. We’d really like the opportunity to make this right for you. Please reach out to us directly at support@perfectdaylive.com or call us at (407) 878-6224 to speak with one of our real customer service agents-they’ll be happy to assist you and work toward a resolution as quickly as possible. Thank you for bringing this to our attention.
Game changer
Response from developer
Hi Coffeeluvr17788, Providing that peace of mind is exactly why we built Perfect Day. We are so glad the live video helps you feel connected to her throughout the day. Thank you for trusting us!
I love it
Not great
Expensive and glitchy
Awful Customer Service
-Does not send notifications on the activities of the day (ex. potty/food/nap/etc)
-Only sends notification of “face link” movements
The cost:
-Over $500/year
-$10/week for one camera (WatchMeGrow was $5/week for two cameras)
The company:
-Sneaky payment process. They charge your apple account. When you unsubscribe through the app, it doesn’t stop charging your apple account. You have to unsubscribe through apple.
-“Customer service” ghosts users
Overall:
-Needs to prioritize the important updates instead of your child moved to and from the playground
-Company preys on parents knowing their daycares don’t give options on how they communicate
-Disappointing
Could really use widget or quick actions
This app should be free.
Lags, you can barely access camera
Buggy mess
Disappointing
Response from developer
Hi there TaiSpidermanHulk, We appreciate you sharing this feedback. We’ve been focused on making significant technical improvements to ensure the app performs at the level you expect, especially for those who joined us during our initial transition. Since your post, we have updated our camera technology to provide much more reliable streaming and faster connections. We have also addressed the lag issues you mentioned by optimizing how the app moves between screens, making the entire experience significantly more fluid. We’re committed to providing a dependable tool for you, and we’re confident these updates have resolved the issues you encountered. Please make sure you are running the latest version of the app to see these improvements in action. Best, The Perfect Day Live Team
Takes forever to load
Apple TV
Worst app
The worst
Laggy
Changing passwords once a week
Poor operation
Poorly designed app and it’s gotten worse the longer I’ve been using it.
