Money drain and dishonest
I have tried signing up for a limited video streaming a couple of times and each time I see extra charges and on top of it all you only get 5 minutes a week if not less. In fact you are not informed of how much time you have but I know that I can get in and look for 1-2 minutes two times and that’s it. For $6 a week I expect more and as for the extra charges, it’s easier to get answers from Pentagon than from these guys. Awful
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App doesn’t work, zero customer service support
Oh, did you want accurate updates on your child that you could rely on? Well then DO NOT use this app!
I’ve contacted customer service multiple times over the same issue and not only do they not resolve it, they just stop responding! Plus, you can only open 1 help ticket at a time - so if it just sits there, you’re stuck in limbo!
I’ve contacted customer service multiple times over the same issue and not only do they not resolve it, they just stop responding! Plus, you can only open 1 help ticket at a time - so if it just sits there, you’re stuck in limbo!
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Game changer
I’m a first time mom and it made me feel so much better dropping my 3 month old off knowing I can see her on live video
I love it
We love this app. Camera quality is great and it is easy to use!
Not great
This app does the bare minimum. Almost no activity can generate a notification and there are no long press options for common task. You can’t download attachments. Navigating the UX for pictures is not intuitive at all. I was forced into using this app by our preschool but I would not have chosen it.
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Expensive and glitchy
The app is a good idea but paying $10 a week and the app barely works is a little annoying. It’s super slow to open, it’s slow to move within the app too and I’m having issues getting it to work at all today
Awful Customer Service
The actual app:
-Does not send notifications on the activities of the day (ex. potty/food/nap/etc)
-Only sends notification of “face link” movements
The cost:
-Over $500/year
-$10/week for one camera (WatchMeGrow was $5/week for two cameras)
The company:
-Sneaky payment process. They charge your apple account. When you unsubscribe through the app, it doesn’t stop charging your apple account. You have to unsubscribe through apple.
-“Customer service” ghosts users
Overall:
-Needs to prioritize the important updates instead of your child moved to and from the playground
-Company preys on parents knowing their daycares don’t give options on how they communicate
-Disappointing
-Does not send notifications on the activities of the day (ex. potty/food/nap/etc)
-Only sends notification of “face link” movements
The cost:
-Over $500/year
-$10/week for one camera (WatchMeGrow was $5/week for two cameras)
The company:
-Sneaky payment process. They charge your apple account. When you unsubscribe through the app, it doesn’t stop charging your apple account. You have to unsubscribe through apple.
-“Customer service” ghosts users
Overall:
-Needs to prioritize the important updates instead of your child moved to and from the playground
-Company preys on parents knowing their daycares don’t give options on how they communicate
-Disappointing
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Could really use widget or quick actions
Seems like a decent app. Just started using it at our daycare. However, I’m a little surprised there is no support for quick actions or widget. Would help a ton when dealing with chaos of drop off and pick up.
This app should be free.
The fact that we have to pay for this app when it doesn’t work most of the time is infuriating. If it’s not freezing or loading then my kid isn’t even being followed by the facial recognition software and I’m watching another class half the time. I would LOVE to spend less time refreshing the app and more time actually seeing my kid.
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Lags, you can barely access camera
I feel Iike cancelling my subscription. The app rarely works. The camera lags when it works and I usually can even see anything because it doesn’t load. The app exits me out multiple times. This app is trash.
Buggy mess
This app is a mess, support takes days to fix problems while offering no refund options, bugs galore on the app.
Disappointing
We switched over to this app and I’ve had issues ever since. The cameras don’t always work. It takes forever to load. Moving between screens can lag and sometimes I have to close the app to get back to the home page. Really disappointing. I wish they would’ve beta tested for longer before launching it.
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Takes forever to load
The photos uploaded are a good quality. The daily updates for parents is great and it’s easy to sort what categories you want to see at one time which is beneficial if you’re wanting to see only meals or potty breaks. I am giving this 2 stars because the app has issues loading quite often which is a problem when trying to check children in and out on the app. I also pay extra for camera access and the camera rarely ever loads. Whether on WiFi or phone data, it’s always an issue.
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Apple TV
I can’t download the app on the apple tv i wanna watch and keep my eyes on my baby
Worst app
This app is horrible. It’s always down. It’s not worth the $10/wk I have to pay. I wish I didn’t have to use it for my child’s daycare.
The worst
Opens when it wants. Only notifies you when it wants and I have to pay a higher tier to see my kid at daycare without being told limited streaming has run out. Extremely dissatisfied with app and extremely disappointed with our daycare for switching. Do better for parents.
Laggy
Laggy video, logs you out every hour, lots of bugs
Changing passwords once a week
This app - in all its versions - has a glitch in which the password gets reset to one key and a new password has to be created to see your kid. So glad I’m paying for this glitchy service.
Poor operation
App takes several moments/minutes to open. Sometimes the app times out. I’m unable to see updates of my child and messages from the daycare. Due to the poor operability of the app, other areas are delayed such as signing child in/out of center and gaining quick access to child or updates throughout the day.
Poorly designed app and it’s gotten worse the longer I’ve been using it.
Poorly designed app and it’s gotten worse the longer I’ve been using it.
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Terrible App
Cámaras take an eternity to load. The app is slow, it takes me twice as long to check my kids in to daycare. Notifications are inconsistent. Activities, diaper changes, and naps are not in consecutive time order. Completely disorganized.
