I ordered 50 days ago and it didn't arrive
The order from this site was a very bad experience, after the order, 50 days passed and it did not arrive and they did not tell me a tracking number and every time I contact them on WhatsApp they delay in replying.. They even asked me to increase $30 to speed up!! I deleted my account forever and I won't deal again
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Garbage
Their service is absolutely garbage. Cart doesn’t show, designers don’t show up properly. OTPs never come through.. People from India’s team just call you/ whatsapp spam to assist when nobody asked for help. It is seriously annoying. They can’t fix issues we ask for but try to assist you on ones we don’t need help with. Jeez. Terrible website!
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Sluggish
Sluggish and takes forever to process or put items in cart or remove them. I’ve had items in my cart for nearly two years that I can’t remove or give up be air takes way too long.
Horrible experience!
Please beware of this company! Especially people buying from abroad! There is no customer support for USA customers. No one knows what is happening! Had a horrible experience …they delayed to give a store credit (4months )…….even when the designer sent a defective product! They are just a middle men in this business….it’s rather better to buy from the designer or another business!
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Terrible on line service
Wouldn’t recommend using them at all for delivery to UK.Appalling customer service no returns permitted even if their app is showing a difference in colour to description
Products
I received one of my outfits from them. I simply told them that their is an inch difference in the garment and I got the exact same size as the other garmets I purchased. She told me to measure and send her images and then she told me she would get back to me. It took her 3 days to get back to me. She told me I had to send the garment back and if they felt it was measured properly then I would have to pay 67 for shipping and get the new size. It took me 7 days to deal with this lady and even then she gave the worst customer service experience. It does not tell you alot on the website how these garments are they have standard sizes. They don’t have anything like go up a size or regular fit or fits looser. All I wanted was an exchange and they were charging me additional 67 which is ridiculous since your paying so much already. Another time it took 5 months for me to get an outfit. If you have multiple they make you wait until they get all of them. Even then I had to send multiple messages to make sure they didn’t forget. Aza fashions is way better?
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Best shop EVER
Love the app is much simpler to use than the web.
Gold tissue lehenga
Easy check out process. Appreciate the extra discount.
Garbage
Their service is absolutely garbage. Cart doesn’t show, designers don’t show up properly. OTPs never come through.. People from India’s team just call you/ whatsapp spam to assist when nobody asked for help. It is seriously annoying. They can’t fix issues we ask for but try to assist you on ones we don’t need help with. Jeez. Terrible website!
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A disappointing experience
Pernia's Pop-Up Shop boasts a glamorous facade, but beneath the glitz lies an abyss of customer dissatisfaction. Their purported return policy is a sham, with no semblance of service or convenience. I urge potential buyers, especially those residing in the USA, to steer clear of this establishment.
Upon closer inspection, it becomes evident that "return" is a foreign concept to them. Instead, they should boldly state on their website that exchanges come at a hefty 15% surcharge, effectively penalizing customers for their dissatisfaction.
Furthermore, the audacity reaches new heights as they demand photographic evidence of ill-fitting garments, as if the burden of proof rests solely on the customer. Even after complying with their absurd demands, refunds remain elusive, leaving customers with nothing but regret and a lighter wallet.
To add insult to injury, their mode of communication reeks of penny-pinching desperation, resorting to WhatsApp calls due to their apparent inability to afford direct international calls.
In conclusion, Pernia's Pop-Up Shop is a regrettable waste of both time and money. Save yourself the trouble and seek solace elsewhere.
Upon closer inspection, it becomes evident that "return" is a foreign concept to them. Instead, they should boldly state on their website that exchanges come at a hefty 15% surcharge, effectively penalizing customers for their dissatisfaction.
Furthermore, the audacity reaches new heights as they demand photographic evidence of ill-fitting garments, as if the burden of proof rests solely on the customer. Even after complying with their absurd demands, refunds remain elusive, leaving customers with nothing but regret and a lighter wallet.
To add insult to injury, their mode of communication reeks of penny-pinching desperation, resorting to WhatsApp calls due to their apparent inability to afford direct international calls.
In conclusion, Pernia's Pop-Up Shop is a regrettable waste of both time and money. Save yourself the trouble and seek solace elsewhere.
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App is good but actions are bad
I have nothing against this iOS app. Its fine.
But I am echoing all the previous low stars reviews on this retailer as well because i wish I had read reviews before spending almost $300+.
Their products appear beautiful and worth the cost. Their speed of shipment is also fast enough. But sizing and fitting issues could damage all hopes.
On top of that, their return and rectification processes are not in customer’s favor. That’s a big turn off to me.
You cannot return if you don’t like/ there’s issues with fitting of the item.
You may need to pay them for any alterations.
You may need to pay for shipping back.
Exchanges need to be with same designer.
They request pictures of you wearing the item and proving your reported issues.
They expect you to know how to measure yourself like a professional tailor.
After all this, you’ll be lucky if it comes back to your satisfaction.
I kept the products because they’ve made fixing the issues, such a hassle. So I gave up.
This was my first time shopping with Pernia.
Very disappointing. I hope they improve on this part.
But I am echoing all the previous low stars reviews on this retailer as well because i wish I had read reviews before spending almost $300+.
Their products appear beautiful and worth the cost. Their speed of shipment is also fast enough. But sizing and fitting issues could damage all hopes.
On top of that, their return and rectification processes are not in customer’s favor. That’s a big turn off to me.
You cannot return if you don’t like/ there’s issues with fitting of the item.
You may need to pay them for any alterations.
You may need to pay for shipping back.
Exchanges need to be with same designer.
They request pictures of you wearing the item and proving your reported issues.
They expect you to know how to measure yourself like a professional tailor.
After all this, you’ll be lucky if it comes back to your satisfaction.
I kept the products because they’ve made fixing the issues, such a hassle. So I gave up.
This was my first time shopping with Pernia.
Very disappointing. I hope they improve on this part.
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Anju
Great products and service !
Nah!
This has got to be one of the worst websites. Just the website alone takes forever to load and searching for anything is frustrating! Adding something to your cart takes 2 minutes. Hey Pernias, hire a better web designer, your website needs an overhaul.
Be ready to order if you want 1 year advance
Terrible Customer support. And terrible timeline to deliver the product.
Plan 1 year advance to order a dress from this website.
Plan 1 year advance to order a dress from this website.
Great app
This is my 4th time ordering in less than 2 years. Easy affordable and sooo many options to choose from. Sizing is great and easy to order.
Love the after customer care once you place your order. Great communication and immediate response to questions.
Love the ease of ordering from this app.
Love the after customer care once you place your order. Great communication and immediate response to questions.
Love the ease of ordering from this app.
App was bad before, now the new update made it worse
When using the new iphone , most of the features go hidden around the island on top. This makes things very difficult.
App broken on iPhone
I loved using this app, off late there seems to be a problem on iOS. I use 14 pro and the top banner of the app which has the back icon, the heart icon and the cart icon almost merges with the bezel making it impossible to use these icons. I had to resort to using the browser instead. I wish I could screenshot and send it, oh well.
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Scam
What they show on website is not what they carry. Such a scam company, they have promised me refund since 3 weeks now and still not processed. As a customer I am now going through the trouble with filing claim through my bank. I would never recommend trusting this company. False advertising and SCAMMERS
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Size
I got this beautiful prestitched saree in large size. As I got another outfit in medium and felt it was too tight. The saree and blouse turned out to be too big. I am trying to exchange for a medium size not sure if they will do it based on their communication thus far. They want me to alter it on my own which is hard and very expensive considering my location which is not in India . A simple size change is very hard for them to fulfill. Makes me a bit more cautious buying their stuff.
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Regarding my recent order
Got totally different orders , really disappointed I
Order dresses to attend wedding, they send me someone else order, not happy with service
Order dresses to attend wedding, they send me someone else order, not happy with service
