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Don’t trust model appointments - cancels last minute to get you to pay more, NO REFUND
UPDATE 6/28/25: Persimmon NEVER REFUNDED ME for the appointment THEY cancelled at the last minute to try to get me to pay more. They kept my $149 after promising in writing to refund me within seven business days. I am disputing the charge with my credit card.
This review is just for the model appointments offered at a discount, not the in home service, which I haven’t tried.
While i previously had good experiences, I can no longer recommend booking model appointments with Persimmon. My latest appointment was prepaid, as all their model appointments are. It was rescheduled by Persimmon a few days out, then even more last minute it was cancelled with no refund, only a credit.
When I went to rebook using the credit, I discovered all other available appointments in a similar timeframe cost $100 more! Having scheduled around a trip, waiting three more weeks didn’t work for me. I politely requested that since the abrupt cancellation was on their end, they credit me the additional $100 so I could book an equivalent appointment in the same week as the prepaid appointment they cancelled last minute without a refund.
They refused in a message stating they “valued my support and loyalty” (just not enough to provide the service I prepaid for at any time in the same week I paid for it) and suggested I book the available appointment three weeks away rather than offering an appointment that would still work with my travel plans, even though I had already explained that was not a suitable alternative. They still did not refund my money!
They already raised the price of model appointments by 50% and they try to upsell when you’re in the chair. Now I suspect they are canceling the cheaper model appointments at the last minute to try to get you to book appointments costing an additional $100 by leaving you stuck—either you don’t get your treatment on schedule, you pay an extra $100, or you forfeit money you prepaid for an appointment they cancelled last minute. Obviously most people book cosmetic procedures around social events and won’t want to just wait several more weeks to get them, so I’m sure most people just pay the extra $100, pretty good way to lure people in with one price then charge more!
I guess you get what you pay for, so I shouldn’t be too surprised, but my first few experiences were positive so I unfortunately AM surprised. I guess they must either have had a change in management or they’re having cash flow issues and need to squeeze more money out of the model appointments now.
Either way, I can’t recommend booking as a model if it would be an issue for you to have your appointment canceled without a refund and be unable to reschedule without paying more or waiting a few weeks (with no guarantee the appointment won’t get canceled again if you wait).
This review is just for the model appointments offered at a discount, not the in home service, which I haven’t tried.
While i previously had good experiences, I can no longer recommend booking model appointments with Persimmon. My latest appointment was prepaid, as all their model appointments are. It was rescheduled by Persimmon a few days out, then even more last minute it was cancelled with no refund, only a credit.
When I went to rebook using the credit, I discovered all other available appointments in a similar timeframe cost $100 more! Having scheduled around a trip, waiting three more weeks didn’t work for me. I politely requested that since the abrupt cancellation was on their end, they credit me the additional $100 so I could book an equivalent appointment in the same week as the prepaid appointment they cancelled last minute without a refund.
They refused in a message stating they “valued my support and loyalty” (just not enough to provide the service I prepaid for at any time in the same week I paid for it) and suggested I book the available appointment three weeks away rather than offering an appointment that would still work with my travel plans, even though I had already explained that was not a suitable alternative. They still did not refund my money!
They already raised the price of model appointments by 50% and they try to upsell when you’re in the chair. Now I suspect they are canceling the cheaper model appointments at the last minute to try to get you to book appointments costing an additional $100 by leaving you stuck—either you don’t get your treatment on schedule, you pay an extra $100, or you forfeit money you prepaid for an appointment they cancelled last minute. Obviously most people book cosmetic procedures around social events and won’t want to just wait several more weeks to get them, so I’m sure most people just pay the extra $100, pretty good way to lure people in with one price then charge more!
I guess you get what you pay for, so I shouldn’t be too surprised, but my first few experiences were positive so I unfortunately AM surprised. I guess they must either have had a change in management or they’re having cash flow issues and need to squeeze more money out of the model appointments now.
Either way, I can’t recommend booking as a model if it would be an issue for you to have your appointment canceled without a refund and be unable to reschedule without paying more or waiting a few weeks (with no guarantee the appointment won’t get canceled again if you wait).
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San Diego Provider
Jason is wonderful I would highly recommend him for any of the services offered!!!!
Don’t trust model appointments - cancels last minute to get you to pay more
This review is just for the model appointments offered at a discount, not the in home service, which I haven’t tried.
While i previously had good experiences, I can no longer recommend booking model appointments with Persimmon. My latest appointment was prepaid, as all their model appointments are. It was rescheduled by Persimmon a few days out, then even more last minute it was cancelled with no refund, only a credit.
When I went to rebook using the credit, I discovered all other available appointments in a similar timeframe cost $100 more! Having scheduled around a trip, waiting three more weeks didn’t work for me. I politely requested that since the abrupt cancellation was on their end, they credit me the additional $100 so I could book an equivalent appointment in the same week as the prepaid appointment they cancelled last minute without a refund.
They refused in a message stating they “valued my support and loyalty” (just not enough to provide the service I prepaid for at any time in the same week I paid for it) and suggested I book the available appointment three weeks away rather than offering an appointment that would still work with my travel plans, even though I had already explained that was not a suitable alternative. They still did not refund my money!
They already raised the price of model appointments by 50% and they try to upsell when you’re in the chair. Now I suspect they are canceling the cheaper model appointments at the last minute to try to get you to book appointments costing an additional $100 by leaving you stuck—either you don’t get your treatment on schedule, you pay an extra $100, or you forfeit money you prepaid for an appointment they cancelled last minute. Obviously most people book cosmetic procedures around social events and won’t want to just wait several more weeks to get them, so I’m sure most people just pay the extra $100, pretty good way to lure people in with one price then charge more!
I guess you get what you pay for, so I shouldn’t be too surprised, but my first few experiences were positive so I unfortunately AM surprised. I guess they must either have had a change in management or they’re having cash flow issues and need to squeeze more money out of the model appointments now.
Either way, I can’t recommend booking as a model if it would be an issue for you to have your appointment canceled without a refund and be unable to reschedule without paying more or waiting a few weeks (with no guarantee the appointment won’t get canceled again if you wait).
While i previously had good experiences, I can no longer recommend booking model appointments with Persimmon. My latest appointment was prepaid, as all their model appointments are. It was rescheduled by Persimmon a few days out, then even more last minute it was cancelled with no refund, only a credit.
When I went to rebook using the credit, I discovered all other available appointments in a similar timeframe cost $100 more! Having scheduled around a trip, waiting three more weeks didn’t work for me. I politely requested that since the abrupt cancellation was on their end, they credit me the additional $100 so I could book an equivalent appointment in the same week as the prepaid appointment they cancelled last minute without a refund.
They refused in a message stating they “valued my support and loyalty” (just not enough to provide the service I prepaid for at any time in the same week I paid for it) and suggested I book the available appointment three weeks away rather than offering an appointment that would still work with my travel plans, even though I had already explained that was not a suitable alternative. They still did not refund my money!
They already raised the price of model appointments by 50% and they try to upsell when you’re in the chair. Now I suspect they are canceling the cheaper model appointments at the last minute to try to get you to book appointments costing an additional $100 by leaving you stuck—either you don’t get your treatment on schedule, you pay an extra $100, or you forfeit money you prepaid for an appointment they cancelled last minute. Obviously most people book cosmetic procedures around social events and won’t want to just wait several more weeks to get them, so I’m sure most people just pay the extra $100, pretty good way to lure people in with one price then charge more!
I guess you get what you pay for, so I shouldn’t be too surprised, but my first few experiences were positive so I unfortunately AM surprised. I guess they must either have had a change in management or they’re having cash flow issues and need to squeeze more money out of the model appointments now.
Either way, I can’t recommend booking as a model if it would be an issue for you to have your appointment canceled without a refund and be unable to reschedule without paying more or waiting a few weeks (with no guarantee the appointment won’t get canceled again if you wait).
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Tox treatment
Loved the service, app, and membership! No need to waiting in a Medspa anymore!
Improved Experience!
As a Persimmon customer I’ve noticed the booking experience getting easier and easier. Handy to see my Plus member balance and make my next tox appointment.
So convenient
My treatment was quick and easy. Way more convenient than having to drive to a med spa, and I loved my results! I’m definitely going to book another treatment before my next event.
Seamless booking and amazing experience
The booking process on the app was incredibly easy and seamless. My provider arrived to my house, was kind, professional, and very informative throughout my Lip Filler and Botox treatment. The results are fantastic! Highly recommended
Innovative company, first rate app
Persimmon sends highly trained nurses to your home to give medical aesthetic treatments. This app keeps you in touch with your nurse. Highly recommended for Botox, fillers and more.
Vania review
I recently had Botox at Agave Beauty, and I couldn't be happier with the results. The entire experience was wonderful—from start to finish. My wrinkles are nearly gone, and I'm thrilled with how I look and feel. I'm already looking forward to my next treatments! Vania was fantastic, providing excellent service throughout the procedure.
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Jessica Faulkner in Vacaville is AMAZING!
Jessica did my Botox and I couldn’t be happier with the results! Her expertise shined through with this treatment and I am excited to come back for more! The app makes it so easy to make an appointment quickly at a time that works best for me. Jessica was flexible and willing to meet me at the time I was available.
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Chemical Peel
Mandy was on time, professional and fun! She is also extremely funny, and always goes above and beyond for all! With my busy schedule it was difficult getting in for treatments for while, and Persimmon has truly addressed this for me. Booking directly with Mandy and having the option to message her directly with questions makes the experience even better!
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Amazing
I’ve been getting Botox for many years but was intrigued by the convenience of this service. I had appointments with Erika and Mandy so far. Had great communication, everything was clean and professional and I am thrilled with my results.
Bad Customer Service + CEO Stalking
I accidentally booked same day, canceled within minutes of booking, and they initially gave me a full refund. Then I get an email 10 minutes later letting me know they are reversing their refund and when I asked why they continued to change their story and eventually ghosted me. So…I gave them a 1 star review.
This is where the story starts.
Day after my review goes live the CEO personally emails me, accusing me of threatening his employees and mentioning people we both know. Then underneath my review he responds by listing personal information about me, I guess as an attempt to discredit my review? All I can say if you are a provider or potential client, stay away from this company. Wild
This is where the story starts.
Day after my review goes live the CEO personally emails me, accusing me of threatening his employees and mentioning people we both know. Then underneath my review he responds by listing personal information about me, I guess as an attempt to discredit my review? All I can say if you are a provider or potential client, stay away from this company. Wild
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Response from developer
Mr Cleo Kirkland (of ZoneTap Inc,) https://www.linkedin.com/in/cleo-kirkland-6110699/ You came to our website. You created an account using a fake name of Bob Becket. You booked a consult with one of our Providers occupying her valuable time. You accepted our booking policy which requires 48 hours cancellation or a fee is assessed. You then cancelled your appointment the day before thus incurring the fee. You were rude and threatening to our customer service team. When I sent you an email asking you why you would do all this (after all we are both tech business people have have Linkedin contacts in common), you cursed at me and threatened to post defamatory reviews of our company (which you have done so above). You sent multiple emails demanding an apology or further defamation would occur. You filed a bogus complaint with Apple and posted misleading reviews of our App on the App store, and on Yelp. Fortunately we have over 2,500 five star reviews of our service and so your fake negative reviews do little damage. https://persimmon.life/reviews Its just a pity that when one runs a business, one encounters individuals like yourself that have nothing better to do than harass, insult and threaten employees for no reason at all. You were aware of the booking policy when you occupied our Providers time. Your use of a fake name indicates that you never intended to use our service at all. I still don't understand what you are up to, but since you claim to be an 'SEO expert' I would assume that you are sleuthing our service to copy or imitate it. Please take your rudeness, your threats and your defamation elsewhere. We have no time for it. Mark Hadfield CEO of Persimmon
