Never admitted that their app and website was incorrect
I was given the wrong cat food. After trying multiple times on WhatsApp to contact them, they kept closing the conversation. They took minutes to respond, but if I didn’t respond within two minutes, they would close the conversation.
I finally got somebody on the phone . I sent a picture of proof of my order that the picture shows a different flavor. The description is cut off, so you don’t know what flavor it is. I was told repeatedly that the app and website was correct. Yeah, I should’ve looked at the wording instead of the picture. I told him. Then. The picture is wrong, and they should fix it. He constantly told me that nothing was wrong that I should’ve looked at the wording. I repeated asked him if the picture was correct, he wouldn’t answer me instead reply that the wording is correct. I told him to look at the screenshots I sent him, it’s wrong. He never admitted any wrong information. I had to go as far as to give an far fetched example, what is you are on a dating site and the person is completely different than the picture. Would that be an example of not being correct on the information? He laughed about that and said it was a good example, but said this wasn’t the same situation… why not admit it’s wrong? I don’t understand. I would have been fine if he just said “oh I see that, let’s fix it” but instead he said he would report what I said about the article being sold. I asked him, “well what exactly are you reporting?” Still wouldn’t admit it’s wrong he just said he is reporting what I said. He finally said he was reporting so no one else has the same confusion. I sweetly asked “what would they be confused about?”… still didn’t want to say the website was wrong. We were both pleasant and calm throughout the conversation, he also replied in a sweet voice. I just don’t understand why he kept saying it was my fault. It was just an odd interaction…. And now that I am going back into my purchase and comparing to the website, it looks like I ordered the correct one and they delivered the wrong I can. Now I have to contact them all over again
I finally got somebody on the phone . I sent a picture of proof of my order that the picture shows a different flavor. The description is cut off, so you don’t know what flavor it is. I was told repeatedly that the app and website was correct. Yeah, I should’ve looked at the wording instead of the picture. I told him. Then. The picture is wrong, and they should fix it. He constantly told me that nothing was wrong that I should’ve looked at the wording. I repeated asked him if the picture was correct, he wouldn’t answer me instead reply that the wording is correct. I told him to look at the screenshots I sent him, it’s wrong. He never admitted any wrong information. I had to go as far as to give an far fetched example, what is you are on a dating site and the person is completely different than the picture. Would that be an example of not being correct on the information? He laughed about that and said it was a good example, but said this wasn’t the same situation… why not admit it’s wrong? I don’t understand. I would have been fine if he just said “oh I see that, let’s fix it” but instead he said he would report what I said about the article being sold. I asked him, “well what exactly are you reporting?” Still wouldn’t admit it’s wrong he just said he is reporting what I said. He finally said he was reporting so no one else has the same confusion. I sweetly asked “what would they be confused about?”… still didn’t want to say the website was wrong. We were both pleasant and calm throughout the conversation, he also replied in a sweet voice. I just don’t understand why he kept saying it was my fault. It was just an odd interaction…. And now that I am going back into my purchase and comparing to the website, it looks like I ordered the correct one and they delivered the wrong I can. Now I have to contact them all over again
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Vayan a la tienda
Es una basura esta app, todo es mas dificil de encontrar. ME COBRÓ un pedido, no me lo registró y llevo 3 días peleando mi pedido o pago.
Doble Cargo
Primera vez que compro aquí, me hicieron doble cargo, aún no me devuelven mi dinero, tengo que estar llame y llame y ahora tengo saldo negativo en la tarjeta. Es un problema la verdad de haber sabido mejor compraba en Amazon.
Muy lenta
La aplicación es muy lenta y hace que mi celular se caliente demasiado.
Falla interdiario
Sale error a cada rato y no te permite terminar las compras. Una pena.
No sirve. Muy mal.
Esta aplicación hace una cosa bien: rastrear sus compras para que Petco pueda vender su perfil con fines de marketing. No daré el nombre de mi mascota para que mi información sea más valiosa. El sistema de pedidos es horrible. Estoy esperando mi séptimo día para recibir mi pedido y vivo en una ciudad con tres tiendas. Es mejor usar Rappi o Uber para la entrega. Es más rápido y económico utilizar Amazon o Mercado Libre.
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Citas
Que las citas se puedan ligar con el calendario del teléfono para que recuerde
Love the app
Makes it so easy to schedule the grooming appointments
Petco Puerto Vallarta Fluvial
We like this Petco store. We buy our sweet little Yorkie, Frida, her food. We often get her groomed here and they have this Petco App that I’m using right now which gives us discounts. And we get her traveling papers from the doctor here. And of course it’s convenient to Costco and La Comer.
Me encanta la aplicacion!!
Hace las cosas muy faciles..
Plataforma con fallas
La app siempre presenta fallas pero hoy ha presentado muchas más.
Súper
Es un apoyo ya que es fácil y práctico, no cambien
Mucha utilidad en la App
Me encanta hacer la citas en línea, y revisar también lo que tienen en stock.
Para mi es muy muy útil y practico poder acceder a petco desde la app
Para mi es muy muy útil y practico poder acceder a petco desde la app
Difícil comprar
Es muy fácil agendar cita para grooming. Sin embargo, es confuso hacer una compra. Cargas tu cupón de descuento, y a la hora de pagar nunca me ha sido aplicado. Visualmente esa sección, antes de poner “wishlist “, es muy confusa.
Muy practica!
Es súper fácil agendar una cita y pedir los alimentos!!!
Imposible comprar cosas por medio de la app
No me deja añadir ningún artículo a mi carrito, es bastante estresante…
👍🏼
Muy útil me encanta agendar mi cita para servicio grooming a través de la app
Padrísima
Me gusta la facilidad y practicidad que tiene! Me gustaría que me aparecieran los precios en los servicios que seleccione al agendar grooming
Buena app
Necesita algunas mejoras, a veces me saca de mi cuenta sin razón y le hace falta un wishlist con opción de agregar al carrito para guardar los productos que nos llaman la atención y poder encontrarlos fácilmente en otro momento
Bastante buena
Esta nueva versión permite hacer citas, usar cupones y comprar en línea
