Login Failure
If you are expecting this app to let you log in so you can order things, don’t count on it. Passwords and passkeys both fail regardless of whether you are on cellular or WiFi. Even force quitting the app doesn’t work. Skip the app.
GLITCHY
Tired of this glitchy app!
Petco app
It’s always an issue with this app. My dogs have grooming appointments tomorrow 9/6/26 at 8:00 am but the app says no appointments, despite my receiving email confirmation of the appointments.
Only the best
Love Petco
Consigo todo lo que quiero para mis peces
Y algo más?
Petco App
This application does not work. Just in the past year, have 18 grooming and have only had one free groom! Called the help line and should be called the “no help” line!! They have major problems. I have all receipts and still cannot get help!!
Cannot update personal details
I’ve been trying for months to update my legal name, email, and address for my Petco account, in the app, on the website, and by phone. At least for email and mailing address, it should be a simple matter. But even when I called customer service and gave them the correct information, it came out wrong on the app. Very frustrating. The error message I keep getting is that the information cannot be updated, even though the app lets me go through the editing process.
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Matin
Yesterday
Love store/hate the app!
I constantly have issues with logging into the app. Frequently get the message uh-oh we are having issues, please try again later! So frustrating when trying to manage auto-ships!
Online sucks!!!
They didn’t process my order and then I had to buy full price in store and then the second day they processed my order online and also took my money!!
Auto ship
After hearing about autoship I signed up what a horrible mistake that was. First delivery date was changed twice from original date shown in the Petco app not a huge issue since I still had food for my dogs. Second delivery was scheduled for August 19th the same day I was out of food for the dogs. As I waited so did my dogs… 3pm still no delivery by 6pm no food for my dogs! I checked the tracking for my delivery now it’s showing arriving August 20th. I jump in the car and go purchase enough to get us through August 20th date. On the 20th I checked tracking NEW delivery date 8/22 WTH.
I go back to Petco and by a small bag of dog food being inconvenience again is a horrible waste of my time not considering the safety of my pets. I’m not waiting for a book to arrive, I waiting for an essential item for my dogs. Call the store asking if I can pick up the items I had already paid for? nope! So not our problem call the 877 number was their solution for my starving dogs. No results from the 877 corporate number ( leave a message and we will return your call tomorrow) I have so much to say at this moment but I want to keep this PG-13 so I will end it here. What a waste of time, energy and money since I had to buy extra food while waiting using time and gas to compensate Petco “not our problem” approach
I go back to Petco and by a small bag of dog food being inconvenience again is a horrible waste of my time not considering the safety of my pets. I’m not waiting for a book to arrive, I waiting for an essential item for my dogs. Call the store asking if I can pick up the items I had already paid for? nope! So not our problem call the 877 number was their solution for my starving dogs. No results from the 877 corporate number ( leave a message and we will return your call tomorrow) I have so much to say at this moment but I want to keep this PG-13 so I will end it here. What a waste of time, energy and money since I had to buy extra food while waiting using time and gas to compensate Petco “not our problem” approach
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Technical Issues
I’m trying to book a grooming appointment and it keeps saying technical issue and kicking me out. So frustrating.
The best place for my dog!!
I've been taking my dog there for about five years and I highly recommend it. From the attentive service to how happy my dog always leaves, it's wonderful. There's always a woman working there; I don't remember her name, but she has gray and white hair, and sometimes she wears a braid. She's so kind and charismatic that she makes you feel safe. I love this place and its people.
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Pet love
Shellie turtle is happy with the night crawler worms are great!
PETCO
Very nice, friendly
ANNA!!
Anna grooms my two zuchon and she always does a super job! She needs a raise! :)
App is kinda slow, VPN connection blocked
The app itself is okay, though the search engine leaves much to be desired, as in the filtering doesn’t provide great results and often provides a broad overview of your criteria. If you use a VPN, you will be logged out, which is incredibly annoying when you get notifications. Petco cares more about selling your IP address and data to further enrich the Epstein class than it does about its customers protecting their data.
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App is suddenly unusable
As of the past week, the app keeps throwing an error that says, “Ruh Oh! Something went wrong, please try again later.” Tapping retry brings the same error box over and over again. It sometimes works for a few minutes, but won’t keep me logged in, won’t let me go through checkout (once it suddenly marked all the items in my cart as out of stock), and keeps making me do a slider test due to “unusual activity” detection. Updating didn’t help. Uninstalling and reinstalling didn’t help.
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Tropical smoothie
You have a good variety of tropical fish at very reasonable prices
Mistakes happen
Made a mistake with a refund and ended up getting moths in my dog food
