Why is the app so bad
The app is so bad. Searching for dog food and many times with with give and error though on the website it works fine. Clunky interface.
I’m torn
I usually love auto ship. I get it every time no hassle. This time I received a bag that was cut open and food everywhere. There was a 4 inch slice. The food is very expensive and to receive only a partial order is very frustrating. 😡
Poor Customer Service!
It is impossible to reach a human being for customer service. No phone number to call. I keep getting routed to a chat bot to resolve a problem of items missing from my auto-shipment, with no real resolution offered. It’s infuriating and unacceptable.
Tony a DIY guy
1st fish tank
Can’t book an appointment
The app needs some help. I can’t book an appointment, I can’t shop prescriptions, the signing is also doing something weird. Pages keep crashing, I click buttons and nothing happens. What’s going on here?
No longer works
The latest update won’t let you log into the app. Had to delete app so I could use the website.
Points?
We cannot find our free 15$ anymore
Changed the reward system
Now they changed the reward system from dollar amount that you earned to points. Making it more difficult to figure out the dollar amount you have to use those “points”for food, treats or services. I guess every 1000 points equals a dollar. When I go shop they are not selling the food, treats and vet services on a point system they use dollar amounts so this new way of doing the rewards sucks!!! I may not renew my subscription.
Show more
Not user-friendly
I don’t know why you guys keep changing what’s not broke it only benefits you guys when you change things like this and it’s not for the people it’s for your pockets. It’s disgusting. I really will stop shopping here and I spend a lot of money here I will stop. I don’t like how you can’t see my loaded points and that it’s a perk now that’s disgusting. Why change it’s not broke because you have new interns.
Show more
Meh
Update: purchasing on this app sucks. Half the time I click add to cart it tells me to choose a delivery method but then doesn’t populate the choices. Y’all seriously can’t fund a working app? As a big box retailer? Ridiculous
Really irritating that the “reminders” include buying food and stuff. Like it makes bubbles on the app saying I haven’t bought food or supplies for my animals. The only point of this is to encourage you to buy supplies from petco. I don’t need to buy stuff as often as they remind me and petco doesn’t even sell the best quality food for my reptiles and tarantulas so I don’t purchase those there at all. Really irritating “feature,” I will just be turning off all notifications for this app.
Really irritating that the “reminders” include buying food and stuff. Like it makes bubbles on the app saying I haven’t bought food or supplies for my animals. The only point of this is to encourage you to buy supplies from petco. I don’t need to buy stuff as often as they remind me and petco doesn’t even sell the best quality food for my reptiles and tarantulas so I don’t purchase those there at all. Really irritating “feature,” I will just be turning off all notifications for this app.
Show more
Stock levels in app are lies
Every time i order food in the app, it is actually out of stock in the store. Regardless of which store in the five separate towns i travel through weekly. Regardless of whether it’s dog, cat, fish or reptile food. The employees tell me they have not received an order for much of these foods in weeks and they have been out of them for many days. This means it is not an issue with updates to stock in-app. It’s pure fabrication of stock levels. I also ordered a delivery of over $100 of food and received only $8 of treats via Door Dash, making my tip cost more than the received merchandise. Petco is allowing their employees to get constant negative feedback from customers due to this pointless app and do not care. Petsmart ordering in their app is correct down to a single can of food. Do better.
Show more
Petco rate
Amazing.
Bug issues
You have to keep deleting the app and re-installing it to fix the app bugs specifically the ad placement over the pickup selection options are removed and there’s no way to bypass unless you have the items already in your “saved for later” section. So keep deleting it and re-installing each time you need to use it .
Show more
Where are my rewards?
Cannot find any of my rewards! I have 3 pets and cannot find my $5 reward points. Plz help!!!
Ugh
I hate this app. It’s so hard to order anything on there. I would use it more if it didn’t suck so badly. I try to add to cart and it says to choose a shipping method but there’s nowhere on there that I can choose the shipping method. I’d rather use Amazon. Geez
Terrible app
This is one of the worst apps I have ever used. It is glitchy, has constant errors, and is not easy at all to find the specific account information on needs. The only reason I even continue to purchase from this store is because I have a Perks membership. I am so fed up that I am about to cancel that as well.
Show more
Over charged
False information given
Pearl Marie simpkins
Thank you for your many many years of services towards my fur babies. It is with great sadness that my Pearl Marie has received her Angel Wings. Petco has been a great service to me for over 30 years starting off with 2 guinea pigs: Tasha Violet,Winston Jeffrey, and several goldfish. And now, the loss of my dear Pearl Marie.I will no longer need your services . Thank you so so much for all the excellent service we received through the years.The staff has always given phenomenal service.(located in West Orange). Thank you again enjoy your day.
Show more
New update
New update makes navigating the app more difficult
STOP CHANGING THE APP
stop rearranging the app! I can’t find anything then when I finally do, the next time I go on it’s somewhere else
