Love store/hate the app!
I constantly have issues with logging into the app. Frequently get the message uh-oh we are having issues, please try again later! So frustrating when trying to manage auto-ships!
Online sucks!!!
They didn’t process my order and then I had to buy full price in store and then the second day they processed my order online and also took my money!!
Auto ship
After hearing about autoship I signed up what a horrible mistake that was. First delivery date was changed twice from original date shown in the Petco app not a huge issue since I still had food for my dogs. Second delivery was scheduled for August 19th the same day I was out of food for the dogs. As I waited so did my dogs… 3pm still no delivery by 6pm no food for my dogs! I checked the tracking for my delivery now it’s showing arriving August 20th. I jump in the car and go purchase enough to get us through August 20th date. On the 20th I checked tracking NEW delivery date 8/22 WTH.
I go back to Petco and by a small bag of dog food being inconvenience again is a horrible waste of my time not considering the safety of my pets. I’m not waiting for a book to arrive, I waiting for an essential item for my dogs. Call the store asking if I can pick up the items I had already paid for? nope! So not our problem call the 877 number was their solution for my starving dogs. No results from the 877 corporate number ( leave a message and we will return your call tomorrow) I have so much to say at this moment but I want to keep this PG-13 so I will end it here. What a waste of time, energy and money since I had to buy extra food while waiting using time and gas to compensate Petco “not our problem” approach
I go back to Petco and by a small bag of dog food being inconvenience again is a horrible waste of my time not considering the safety of my pets. I’m not waiting for a book to arrive, I waiting for an essential item for my dogs. Call the store asking if I can pick up the items I had already paid for? nope! So not our problem call the 877 number was their solution for my starving dogs. No results from the 877 corporate number ( leave a message and we will return your call tomorrow) I have so much to say at this moment but I want to keep this PG-13 so I will end it here. What a waste of time, energy and money since I had to buy extra food while waiting using time and gas to compensate Petco “not our problem” approach
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Technical Issues
I’m trying to book a grooming appointment and it keeps saying technical issue and kicking me out. So frustrating.
The best place for my dog!!
I've been taking my dog there for about five years and I highly recommend it. From the attentive service to how happy my dog always leaves, it's wonderful. There's always a woman working there; I don't remember her name, but she has gray and white hair, and sometimes she wears a braid. She's so kind and charismatic that she makes you feel safe. I love this place and its people.
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