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PetSmart

PetSmart

Pet Supplies, Grooming & Rx

31K ratings
1275 reviews
With Ads#43 in free Shopping
🌟 Lifestyle
🛍️ Shopping
Free
With Ads

Details

  • Released
  • Updated
  • November 18, 2016
  • September 18, 2026

Features

Developer

PetSmart LLC
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PetSmart screenshot #1 for iPhone
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📈no. 43
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❓5 answered
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About

Shop for pet supplies, book grooming appointments, and manage your pet's care all in one place. Access helpful articles, earn rewards, and find store locations easily. Get everything you need for your furry, feathered, or scaled family members.

✓In-app shopping for pet essentials
✓Buy online, pick up in store (1-hour option)
✓Treats Rewards loyalty program management
✓In-app salon booking and appointment management
✓Doggie Day Camp availability check
✓PetsHotel reservations
✓Personalized offers and content
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What users say

Summarized from real user reviews of PetSmart. Based on 31K reviews and a 4.0/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Shopping app.

Positive things

  • 📅Easy to book appointments
  • 🛒Convenient online shopping
  • 💰Rewards program with coupons

Negative things

  • 🐛Frequent app crashes and bugs
  • 🇨🇦Doesn't work for Canadian customers
  • 🤔Confusing and unintuitive UI
  • ⏱️Slow loading times
  • 🔒Login and account issues
  • 🚫Unavailable or out-of-stock items
See all reviews
+2

What's New in PetSmart

15.11.1

September 18, 2026

More ways to care. More reasons to love the PetSmart app. Our latest update includes: • Memorialized Pets, created to help honor and remember a cherished pet. • A simpler way to earn, track, activate and manage Autoship Treats Rewards. • Personalized Salon Solution recommendations during booking. • Clearer checkout messaging for unavailable products. • Smoother store search experiences, fewer crashes, and improved Same-day delivery and Treats Rewards updates. Thanks for trusting us to be part of your pet’s journey. We’re always working to make life better for pets and the people who love them.

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Charts

Top Free

📈 43+3

Shopping

This app rose +3 positions in Shopping chart.

Last updated on September 18, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Can’t book an appointment

Seriously PetSmart. You have an online booking process that you aren’t able to access. Fix this please!! It hasn’t been working for 72 hours. Jesus
ModijoModijo

Services section can’t find pets

I can’t use the app to book a service because the saved pets don’t come up in the booking process. The pets are saved and if I try to make it again anyway while booking it’ll say it already exists.
GjovaniGjovani

Update ruined site!

I have taken all three of my dogs to Petsmart for years. Zoe has been grooming them for several years. All of a sudden with the most recent update, all my pets are out of the system. When I try to ADD them, it says they’re already on the system. WHERE ARE THEY?
Please correct this ERROR! I have to CALL the Martinsville location to book an appt now, and it’s not convenient!
ADD MY PETS BACK INTO MY ACCOUNT!
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SherjoneSherjone

Best Pet Store on Oahu

I’ve switched from Petco to Petsmart for a myriad of reasons: kind & competent staff, non-cluttered store, better prices, Lucky Paws is there to actually interact with cats for adoption, etc. You have everything I need!
SwedishShopperSwedishShopper

Love the app!

The app makes it easy to activate rewards offers and to shop. I appreciate how it looks at inventory and suggests other PetSmart stores in the area that have the item in stock in the event my usual store is out. I use the online shopping with store pickup on a frequent basis. It’s so convenient. It saves me time and prevents me from forgetting to buy what I need!
Show more
Buffy732Buffy732
See 1270 more reviews

User experience

🐞

Reported Bugs

4 issues

Payment processing errors

Bug

Disappearing cart items

Bug

Incorrect store location and inventory

Bug

Inability to complete online orders

Bug
✨

Requested Features

5 requests

Add barcode scanner for price checks

Feature

Improve search and filtering functionality

Feature

Allow adding favorite items and past orders

Feature

Integrate pet profiles and medical records

Feature

Provide delivery options beyond in-store pickup

Feature

FAQ

What can I do with the PetSmart app?

The app allows you to shop for all your pet's needs, book grooming appointments, check Doggie Day Camp availability, and make PetsHotel reservations. You can also manage your Treats Rewards loyalty account and access helpful articles and videos for pet parents.

How does the in-app shopping work?

You can browse and purchase all your pet essentials directly within the app. If you're in a hurry, you can opt for the 'buy online, pick up in store' option and get your order in as little as one hour.

Is there a cost to use the PetSmart app?

The PetSmart app is free to download and use. While the app itself is free, you will pay for any pet supplies or services you purchase through it.

What kind of services can I book through the app?

You can book grooming appointments for your pet, check the availability of Doggie Day Camp, and make reservations for PetsHotel stays. The app also facilitates easy rebooking for salon appointments.

How do I earn rewards with the app?

You can sign up for the Treats Rewards loyalty program through the app. You'll earn points every time you shop, and you can manage your loyalty account and view personalized offers directly within the app.