App has been real glitchy…
PetSmart is typically my go to when shopping for my pets, and recently I’ve been using the app to do either delivery orders or in-store pickups, as sometimes it’s more convenient, works with my schedule, sometimes there’s deals that correspond with these methods of shopping, and I find it to be a solution to my overspending and splurging on my fur babies (😂). But recently the app has been SOOOO glitchy. My cart glitches, I can’t remove things or even change the method of how I’m receiving my items. By no means i won’t stop shopping at PetSmart, but I’m really frustrated with the app recently as it’s effecting the other ways I can shop.
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Pets not on grooming services
I’ve used this app for ages (9 years) and have experienced very few issues, but today I am trying to schedule a grooming appointment and my pets are not showing up as an option for grooming services. However, when I go to create them I get prompted that this pet already exist. Very frustrating.
App doesn’t work
App is a joke for the pass few months it doesn’t allow ApplePay even tho they have it listed. I always have to go to the full site for it to work.
No Excuse for So Many Issues
It’s so frustrating to know that a company the size of Petsmart can’t get it together when it comes to their mobile app. Every time I do an update it fixes one issue and bam - I find another one instantly. And these aren’t small issues their issues that block functionality that I use the app for like booking doggy day camp or checking availability of a product at nearby stores. As someone who works in software development and quality assurance, I understand what goes into building and maintaining a mobile app and there’s just no reason for the app to be this bad after this many years. They are lucky they have the indoor staff that provide provides such good service to make up for their terrible technology presence.
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Poor customer support
You guys Suck!!!!
