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PetSmart

PetSmart

Pet Supplies, Grooming & Rx

31K ratings
1319 reviews
With Ads#58 in free Shopping
🌟 Lifestyle
🛍️ Shopping
Free
With Ads

Details

  • Released
  • Updated
  • November 18, 2016
  • October 6, 2026

Features

Developer

PetSmart LLC
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PetSmart screenshot #1 for iPhone
PetSmart screenshot #2 for iPhone
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PetSmart screenshot #4 for iPhone
📉no. 58
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🔄6+ apps
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❓5 answered
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About

Shop for pet supplies, book grooming appointments, and manage your pet's care all in one place. Access helpful articles, earn rewards, and find store locations easily. Get everything you need for your furry, feathered, or scaled family members.

✓In-app shopping for pet essentials
✓Buy online, pick up in store (1-hour option)
✓Treats Rewards loyalty program management
✓In-app salon booking and appointment management
✓Doggie Day Camp availability check
✓PetsHotel reservations
✓Personalized offers and content
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What users say

Summarized from real user reviews of PetSmart. Based on 31K reviews and a 4.0/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Shopping app.

Positive things

  • 📅Easy to book appointments
  • 🛒Convenient online shopping
  • 💰Rewards program with coupons

Negative things

  • 🐛Frequent app crashes and bugs
  • 🇨🇦Doesn't work for Canadian customers
  • 🤔Confusing and unintuitive UI
  • ⏱️Slow loading times
  • 🔒Login and account issues
  • 🚫Unavailable or out-of-stock items
See all reviews
+2

What's New in PetSmart

15.12.2

October 6, 2026

We’re making the PetSmart app even easier and more rewarding for you and your pets. This update includes clearer product options and promotions, a smarter Buy It Again experience, and improved visibility into your total savings at cart and checkout. We’ve also enhanced multi-pet PetsHotel room descriptions and made improvements across search, product discovery, checkout stability, and messaging. Thanks for trusting us to be part of your pet’s journey. We’re always working to make life better for pets and the people who love them.

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Charts

Top Free

📉 58-2

Shopping

This app dropped -2 positions in Shopping chart.

Last updated on October 9, 2026.

User reviews

Most RecentHighest RatedLowest Rated

New update

New update is HORRIBLE!!! The app searching is so bad now.
game not gamegame not game

Junk app

Again, update after update to change absolutely nothing. Get rid of your auto-ship feature when buying product in stores. I don’t want your garbage emails nor do I want to use your garbage shipping service
Sleepie sleeperSleepie sleeper

app got better

cats need the same amount of deals that dogs get
shaudbsjwshaudbsjw

Apple Pay error

The Apple Pay option has a bug. It insists on changing my correct delivery address and will not accept it.
BudManFLBudManFL

Cannot use checkout

Petsmart is a joke. In Nov 2025 a fraudulent transaction was made on my account — they didn’t do anything about it but blamed me. Since I reported it to them, they failed to reverse it, I went to my bank and got my bank to investigate it and reverse the charge. Petsmart has now blocked me from making any online transactions. They call it “precautionary” measures but really it’s their inability to protect their customers accounts from fraud and theft and as a result, penalize their customers by not allowing them to use the online ordering. I will never choose or recommend pet smart again. Kick rocks.
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BrittaanidBrittaanid
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User experience

🐞

Reported Bugs

4 issues

Payment processing errors

Bug

Disappearing cart items

Bug

Incorrect store location and inventory

Bug

Inability to complete online orders

Bug
✨

Requested Features

5 requests

Add barcode scanner for price checks

Feature

Improve search and filtering functionality

Feature

Allow adding favorite items and past orders

Feature

Integrate pet profiles and medical records

Feature

Provide delivery options beyond in-store pickup

Feature

FAQ

What can I do with the PetSmart app?

The app allows you to shop for all your pet's needs, book grooming appointments, check Doggie Day Camp availability, and make PetsHotel reservations. You can also manage your Treats Rewards loyalty account and access helpful articles and videos for pet parents.

How does the in-app shopping work?

You can browse and purchase all your pet essentials directly within the app. If you're in a hurry, you can opt for the 'buy online, pick up in store' option and get your order in as little as one hour.

Is there a cost to use the PetSmart app?

The PetSmart app is free to download and use. While the app itself is free, you will pay for any pet supplies or services you purchase through it.

What kind of services can I book through the app?

You can book grooming appointments for your pet, check the availability of Doggie Day Camp, and make reservations for PetsHotel stays. The app also facilitates easy rebooking for salon appointments.

How do I earn rewards with the app?

You can sign up for the Treats Rewards loyalty program through the app. You'll earn points every time you shop, and you can manage your loyalty account and view personalized offers directly within the app.