PetSmart

PetSmart

Pet Supplies, Grooming & Rx

31K ratings
1241 reviews
With Ads#51 in free Shopping
🌟 Lifestyle
🛍️ Shopping
Free
With Ads

Details

  • Released
  • Updated
  • November 18, 2016
  • August 25, 2026

Features

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About

Shop for pet supplies, book grooming appointments, and manage your pet's care all in one place. Access helpful articles, earn rewards, and find store locations easily. Get everything you need for your furry, feathered, or scaled family members.

In-app shopping for pet essentials
Buy online, pick up in store (1-hour option)
Treats Rewards loyalty program management
In-app salon booking and appointment management
Doggie Day Camp availability check
PetsHotel reservations
Personalized offers and content
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What users say

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+1

What's New in PetSmart

15.9.0

August 25, 2026

We appreciate your continued use of the PetSmart app! Our team is dedicated to incorporating feedback from Pet Parents like you to continually improve the experience.

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Charts

Top Free

📈 51+1

Shopping

This app rose +1 position in Shopping chart.

Last updated on August 29, 2026.

User reviews

Pat Gallagher

It sucks. Cannot add items. Cannot buy more than one item at a time without going thru a full reorder process. I asked for first item to be delivered and expected second item added to cart would also be delivered. Instead, the cite ordered it as pickup only. Worse yet it ordered it for pickup at a store far away …. AND there is no way to correct this on the cite nor any help desk to correct it!!!! The cite sucks! I’m looking into Petco from now on.
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Worst Retail App

Log in to your account and what you get is advertising. No obvious way to find Account Settings ( probably do not exist) or Auto Orders to make changes. Setting up an order is gruelling: you get the wrong choice or the choice does not appear. Trying to correct gives ulcers! Trying to pay, supposing you get that far, is often an exercise in futility. A grade 4 student designing a website could do better! As a senior with limited mobility I am forced to go through this every month.
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App sucks

Can never add a pet can never pay your bill online. The app absolutely sucks.

Shopping cart not working

Please get the shopping cart to show as i tried several times to place order on the app and the cart just cannot load

Very Slow

The app is slow to load

User experience

🐞

Reported Bugs

4 issues

Payment processing errors

Bug

Disappearing cart items

Bug

Incorrect store location and inventory

Bug

Inability to complete online orders

Bug

Requested Features

5 requests

Add barcode scanner for price checks

Feature

Improve search and filtering functionality

Feature

Allow adding favorite items and past orders

Feature

Integrate pet profiles and medical records

Feature

Provide delivery options beyond in-store pickup

Feature

FAQ

What can I do with the PetSmart app?

The app allows you to shop for all your pet's needs, book grooming appointments, check Doggie Day Camp availability, and make PetsHotel reservations. You can also manage your Treats Rewards loyalty account and access helpful articles and videos for pet parents.

How does the in-app shopping work?

You can browse and purchase all your pet essentials directly within the app. If you're in a hurry, you can opt for the 'buy online, pick up in store' option and get your order in as little as one hour.

Is there a cost to use the PetSmart app?

The PetSmart app is free to download and use. While the app itself is free, you will pay for any pet supplies or services you purchase through it.

What kind of services can I book through the app?

You can book grooming appointments for your pet, check the availability of Doggie Day Camp, and make reservations for PetsHotel stays. The app also facilitates easy rebooking for salon appointments.

How do I earn rewards with the app?

You can sign up for the Treats Rewards loyalty program through the app. You'll earn points every time you shop, and you can manage your loyalty account and view personalized offers directly within the app.