App stinks
Doesn’t take Apple Pay. Added a credit card then app loses it and the invoice before I can pay
Something wrong with booking my pets grooming
Cannot rebook one of my pets for grooming, cannot add any of my pets, it just keeps asking to add a new pet. All my info is gone.
You cannot select your pet to book an appointment
There is a glitch for weeks now that does not allow you to select your pet to book an appointment. When trying to add again, the app indicates there is an existing pet with the same information. This glitch is pretty annoying as you have to call the store to book a grooming appointment instead of being able to use the app.
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Very slow app. All the promo should be activated automatically !!!!
All the promo should be activated automatically !!! Also. Don’t force people to update all the freaking time !! 9/10 times I open the app require update. Kidding me ?
Don’t use !
You click curbside and u pay thinking all is good but no only one product is for curb pickup n the rest is sent online which you won’t get for 1-3 days !! Absolute rubbish ! If I wanted to wait I’d save money n used chewy or other apps that give better discounts !
Amazing
Love this app
Petsmart#1
Shipment is fast. I love it. (Free shipment)
Cannot purchase online
The app is pretty mediocre, it’s a standard app that you schedule appointments with training, grooming, etc. The main issue is the checking out. No matter what you do, whether it be resting the app/address/items in your cart/phone it will give you an error preventing you from actually purchasing anything. Might as well use DoorDash or another 3rd party if you’re going to have it delivered. As of now the best this app can do is to check if the items you want is in stock or if there are spots left to book an appointment.
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Won’t allow grooming appointments
I’ve tried rebooking through past appointments. I’ve tried reading my pet and was met with “this pet already exists”. I know that. Why does this app continue to fail almost monthly? About to quit with PetSmart altogether.
Just updated on 8.2.26 and none of this has been fixed. Done trying to book appointments through PetSmart. Will find another service. Maybe petco.
Just updated on 8.2.26 and none of this has been fixed. Done trying to book appointments through PetSmart. Will find another service. Maybe petco.
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Bad service
I tried to find out why can’t get crickets for my Daughter’s pet. All I got from this app was an error message. Never an answer! 😒
Never can purchase in app
Great savings for checking out in person but every time I try to purchase delivery there’s an error…
New Update Not Showing my pet
The newest update is now showing my pet when I try to book a grooming. It tries to make me add a new pet but when I do it tells me he already exists which I know but he doesn’t show up.
Forget making changes!!
This app has a mind of its own and makes its so damn difficult to make any changes. You select a quantity, but double check!! In your cart it will say 1 can. Tried to get order in yesterday to save 20% and could not get it to make a change after the first. Have to continually close app and reopen, make one change, close, reopen, repeat. It’s just not worth it. I’ll spend the time at the store picking the variety out. I have 4 picky eaters. I wish it was as easy as buying a few cases or variety box. I got tired of getting damaged cans from chewy and having to call every month for replacements. And just getting 4-5 cases. But the older they’ve gotten, the pickier they get. I thought this was great. Get more of a variety and not 24 cans of the same thing. But lately I’m getting damaged cans from you. Going to pick up 50+. And stacked into one box that fits 24. How am I supposed to carry that out without dropping them? I bring bags regardless, but the boxes are nice to keep and stack in my pantry. Have had app say my order is ready, show up and it’s not. Have to wait and wait. No apologies from your employees. Most of the time they’re nice. I just have to find the time to do this myself and not depend on someone to shop for me that won’t care off a can is damaged and use some common sense when preparing for pick up. You’ve got plenty of empty boxes there, spare another and make it possible for me to grab my order and go. It’s the whole point of this option of picking up in store.
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Can’t book grooming on the app
It consistently tells me my dog needs to be 8 weeks old in order to book grooming. She’s 9 years old and in my purchase history it shows grooming appointments from more than 8 weeks ago. Really need to apply some common sense here. I also cannot find where to update her age in the app. No issues when I book online and don’t use the app.
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App issues
Lately it’s one thing or the other. I can’t seem to get the system to log me in. It keeps circling the drain and when I try to shop without logging in I keep getting errors opening items or using the search bar. I’ve deleted the app and tried to redownload it and after several months and tried. I’ve given up. What’s the point of making an app if it won’t work.
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This app sucks
I have tried to place an order about 5 times now and it says there is a problem. Now I have to go into the store. I’ve fixed everything on my end and I’ve had problems with this app every time I use it. It doesn’t let you update payment information or addresses either.
Slowest app on my phone
I’m not exaggerating in the slightest when I say this is the slowest app on my phone by far. I don’t know what the deal is but every time you click to a new page it takes *forever* to load. It’s so bad that sometimes I give up and buy from somewhere else.
Added shipping without my consent
The app is mostly great, but it’s happened a few times now that part of my order suddenly gets selected for shipping when I want in-store pickup. Then once the order is complete I notice it, but it’s too late to change. Dislike this greatly.
Much better than the other major competitors
I can’t seem to figure out how to track my packages
Change it back, please
I don’t know what happened with the update, but now I can’t schedule any appointments. I can’t even view my pet on the account because it’s saying I have no pets saved. Been like this over a month. Scheduling appointments used to be with ease, now it’s a pain because if either have to call or log onto a computer just to access my account information.
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