Can’t sign in can’t search anything
It’s been about six months since they updated the app, June 20, 2026, ever since then I’ve been unable to sign in. When I type in my username and password, I get a screen that just spins and spins and spins. I’ve set it up overnight and it was still spinning in the morning.
PetSmart fix your app you are slacking hard.
I would give you zero stars if I could, since it is effectively unusable.
PetSmart fix your app you are slacking hard.
I would give you zero stars if I could, since it is effectively unusable.
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Making people dependent on apps
I go to my PetSmart store. I don’t shop at it online because it’s very convenient to me to go to the store. However, while I was checking out today, the clerk said that I would get a $10 credit (as I had spent more than $50) toward future purchases if I had the app on my phone. I don’t. As a result, I was only going to get the two-dollar credit. Screw you, PetSmart. I’ve got enough apps on my phone. In the past, I’ve been giving those two dollar credits back to your charity efforts, but maybe I’ll rethink that from now on.
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Can’t pay for services via app anymore
The app used to be great for paying, but for the last four months we get errors. If that gets fixed, easily five stars.
Runs terrible on iPhone 13 Pro Max
Dosent load items,lags at checkout,gets stuck when putting in information. Overall terrible IT team running the app can even bother to optimize if for older ios compared to petco app this is a complete joke and embarrassment do better you have the resources for it.
Scammed
Ordered a $33 enclosure and was told my card had insufficient funds when i had $200 some in that account so I was like maybe something’s wrong with my card I used my boyfriends card just for his card to be charged $33 for the enclosure and $200 from georgia power co and 2 $50 payments from city of new york (we live in iowa) so wouldn’t let me pay with my card because I didn’t have enough money to pull for the scam I guess. Don’t order anything from this app or online it apparently has been hacked for some time and nothing has been done about it
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Errors
Many codes do not work. Not well tested!
Horrible Customer Service (Online Order Review)
Placed an online order. Set to be delivered before 5 PM (PT). App showed driver never leaving the store, despite the app updates saying he was “on the way to the store” or “on his way to you with many deliveries”. 45 minutes past the latest delivery time, I called the driver - no response. When I called the “team member” to get an update on my delivery, I was told that the driver has my order but had a lot of deliveries and if I don’t receive by this evening, I could call the next day to get a refund. I said, if he has my delivery, why can’t I get my order today? Turns out, driver was lazy and hadn’t been keeping up with his own tracking to update the app. But the team member didn’t tell me accurate information either. Done with this company.
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Ridiculous
You have the worst app I’ve ever seen. It never works, it takes forever to load anything and I have every reason to believe you don’t care because you never fix the stupid thing. It’s as good as your same day delivery option. Between your app, your store, your pitiful delivery service aka DoorDash you’ve made me hate everything PetSmart. I wish Chewy had real stores here because I would never shop your pathetic store again. UPDATE: I’ve officially had enough with the customer service and the app. I have cancelled my last order and I’m in the process of deleting my account granted you seem to be making that even impossible to do for whatever reasons you have. So congrats there’s room for a different VIPP bc this one is gone for good!
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Useless!
The app glitches CONSTANTLY! I can't order through it anymore because it freezes-ip! I've turned my phone on/off, closed the app/relaunched REPEATEDLY... CANNOT PLACE AN ORDER! Fix it already!!
Lin
Many times same day is next day, that doesn’t help me. Also I choose my order go to check out then it tells me item is out of stock ?? I’ve go to the store and guess what , no it’s not.
Please upgrade the app
I hoped to use PetSmart instead of a competitor for canned food autoship, but found the PetSmart app impossible to use. Looking for a specific product, when I finally was able to get to the correct brand, none of the options gave the actual name of the product (Funk in The Trunk). It gives “grain free, pate” for various styles, with can pictures so small the name is difficult to see. Search for Funk, it does not come up. Use the “go back” arrow, it takes you all the way back to the main menu. I gave up, went back to the competitor site, which is remarkably easy to use.
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Sucks
Get it right before using it
Decent enough but the pressure to sign up for auto ship is annoying
This app is useful if you like to order ahead and pick up at the store. The rewards program sometimes has good discounts. The biggest drawback is that the app will occasionally nag you to sign up for PetSmart’s autoship service. The only way to stop it is to contact customer service. PetSmart, please make it easy to opt out for those of us who prefer brick and mortar to online shopping.
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Do not use this app
App will debit your account and then give you an error message saying that an issue occurred and your order has not been placed. It takes days to get your money back. Absolute ripoff.
My dog came out crying she was so beat up
I have had 2 of the worst grooming experiences ever. She cut the hair all zigzagging with no fluidity
Luckily my dog is so wonderful nothing could make her less beautiful
Her pads were raw from. The trimmer..her neck had areas scraped up her eye spot ah BBC’s
All
My
Luckily my dog is so wonderful nothing could make her less beautiful
Her pads were raw from. The trimmer..her neck had areas scraped up her eye spot ah BBC’s
All
My
Glitching all the time
The app is always glitching and very difficult ti check out.
New update
New update is HORRIBLE!!! The app searching is so bad now.
Junk app
Again, update after update to change absolutely nothing. Get rid of your auto-ship feature when buying product in stores. I don’t want your garbage emails nor do I want to use your garbage shipping service
app got better
cats need the same amount of deals that dogs get
Apple Pay error
The Apple Pay option has a bug. It insists on changing my correct delivery address and will not accept it.
