Comparison

PetSmart vs Pet Supplies Plus

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

PetSmart

Shop for pet supplies, book grooming appointments, and manage your pet's care all in one place. Access helpful articles, earn rewards, and find store locations easily. Get everything you need for your furry, feathered, or scaled family members.

Highlights
  • In-app shopping for pet essentials
  • Buy online, pick up in store (1-hour option)
  • Treats Rewards loyalty program management
  • In-app salon booking and appointment management
  • Doggie Day Camp availability check
  • PetsHotel reservations
  • Personalized offers and content
Features
Currently charting
Read full description

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place. • With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store. • Sign up for our Treats Rewards loyalty program. You’ll earn points every time your shop & you can manage your account through the app. • Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking • Check Doggie Day Camp availability • Make & manage PetsHotel reservations • Tailor the app experience to your entire pet family with personalized offers & content With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

About

Pet Supplies Plus

Shop for pet supplies, book grooming appointments, and manage prescriptions from your local store. Get deals on food, treats, and essentials with convenient delivery or pickup options. Earn rewards and save on your pet's needs.

Highlights
  • Shop local pet supplies
  • Book grooming appointments
  • Manage pet prescriptions
  • Same-day delivery
  • 1-hour curbside pickup
  • Rewards program
  • Autoship repeat deliveries
Features
Read full description

Your pets deserve nothing but the best. That’s why Pet Supplies Plus offers the best prices, selection and service—guaranteed. And now, you have the power to get everything pets need, including grooming appointments, with a few taps on your phone or tablet. With our app, you can shop our nearest neighborhood store whenever or wherever you want. Getting the best deals on the best food, treats, toys and pet care essentials has never been easier. Plus, you can get your order delivered right to your door or have it waiting for you at our store. Whether you have dogs, cats, fish, bird, reptiles or small pet animals, we’ll help you be the best pet parent you can be. SHOP YOUR WAY Save time and money with our app. Because you’re ordering directly from your local store, you can get your online purchase with FREE same-day delivery or 1 hour curbside pickup. We even make reordering simpler with our My Online Purchases feature! And to ensure you never run out of your pet’s food and supplies, use the app to manage your Autoship repeat deliveries. So now, it’s even easier to adjust the delivery schedule of the products your pets use every day. ENJOY THE BENEFITS OF REWARDS Our Rewards members always save more. With every purchase, you’ll earn points toward money-off Reward coupons you can use on future purchases. Use our app to sign up and start receiving a $5 Reward coupon for every 1,000 points earned, members-only pricing, customized content and birthday/gotcha day gifts for your pet! You can even track your points and Rewards with the app. EASILY BOOK GROOMING APPOINTMENTS Whether it’s a full-service groom, bath & brush or quick services like nail trims and teeth cleanings, our salon offers everything pets need to look and feel their best. Use our app to book an appointment with one of our professional, safety-certified groomers today! FILL YOUR PET’S PRESCRIPTIONS Access our online pharmacy through the app to save on flea & tick preventatives, allergy medications, veterinary diets, supplements and more. Vetsource, our pharmacy partner, gets your pet’s prescriptions approved by your veterinarian, fulfills the order and delivers it right to your home. Plus, you get free shipping on orders of $35 or more.

Screenshots

PetSmart4 screens
Pet Supplies Plus4 screens

Verdict

The call

The clearest difference is rating: PetSmart at 4.0 against Pet Supplies Plus's 3.3. PetSmart also leads on update cadence (every 10 days vs every 3 months) and ratings volume (31K vs 244). Pet Supplies Plus's advantage is device support (3 vs 1) and iOS requirement (15.6 vs 17.4). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PetSmart holds the better App Store score, 4.0 against 3.3. That said, the two scores are not equally well evidenced: PetSmart has 31K ratings behind it against 244, so its average is the more settled of the two. Written reviews complicate that: 10% of PetSmart's written reviews are positive against 16% of Pet Supplies Plus's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

PetSmart ships an update every 10 days, Pet Supplies Plus every 3 months. The most recent releases landed on November 4, 2026 and October 30, 2026 respectively.

Scorecard6 real differences · 5 level
PetSmart versus Pet Supplies Plus: the parameters behind the verdict, then further details
ParameterPetSmartPet Supplies Plus
PriceFreeFree
Rating4.0 (31K ratings) — better3.3 (244 ratings)
Positive reviews9.5% of reviews16.5% of reviews — better
Number of ratings31K — better244
Update frequencyEvery 10 days — betterEvery 3 months
AdsYesYes
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree with in-app purchases
Best chart rank#67 — better—
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS17.415.6 — better
Further details — not scored
Size141 MB36 MB
Age rating4+4+
DeveloperPetSmart LLCPet Supplies Plus LLC

Customer experience

PetSmart

All ratings31,260 ratings
Positive72.6%
Neutral5.0%
Negative22.4%
Written reviews1,335 reviews
Positive9.5%
Neutral11.5%
Negative79.0%

Pet Supplies Plus

All ratings234 ratings
Positive52.1%
Neutral6.8%
Negative41.0%
Written reviews85 reviews
Positive16.5%
Neutral7.1%
Negative76.5%

User reviews

PetSmart

From 31K App Store ratings

What we love

  • 📅 Easy to book appointments
  • 🛒 Convenient online shopping
  • 💰 Rewards program with coupons

Room to improve

  • 🐛 Frequent app crashes and bugs
  • 🇨🇦 Doesn't work for Canadian customers
  • 🤔 Confusing and unintuitive UI
  • ⏱️ Slow loading times
  • 🔒 Login and account issues

Pet Supplies Plus

From 244 App Store ratings

What we love

  • 🚀 Easy to use
  • 💡 Rewards integration
  • 👍 Smooth navigation

Room to improve

  • 🐛 App freezes at 'Find Local Store' screen
  • 🐛 Doesn't respond to anything on store location page
  • 🐛 Unable to choose a store or go further in the app

Bugs and requests

PetSmart

Reported bugs

4 issues
  • Payment processing errors
  • Disappearing cart items
  • Incorrect store location and inventory
  • Inability to complete online orders

Requested features

5 requests
  • Add barcode scanner for price checks
  • Improve search and filtering functionality
  • Allow adding favorite items and past orders
  • Integrate pet profiles and medical records
  • Provide delivery options beyond in-store pickup

Pet Supplies Plus

Reported bugs

2 issues
  • Freezes on 3rd screen
  • Doesn't load properly

Requested features

2 requests
  • Ability to alter subscription dates
  • Integrate online and in-store discounts/rewards

In-app purchases

None

PetSmart

No in-app purchases

None

Pet Supplies Plus

No in-app purchases

Questions

Is PetSmart free?
PetSmart is free to download, with no in-app purchases.
Is Pet Supplies Plus free?
Pet Supplies Plus is free to download, with no in-app purchases.
Which has better reviews, PetSmart or Pet Supplies Plus?
PetSmart is rated higher. PetSmart averages 4.0 out of 5 from 31K ratings, while Pet Supplies Plus averages 3.3 from 244 ratings.
Do PetSmart or Pet Supplies Plus have ads?
Both PetSmart and Pet Supplies Plus show ads.
Which is updated more often, PetSmart or Pet Supplies Plus?
PetSmart ships an update every 10 days, and Pet Supplies Plus every 3 months. Most recently, PetSmart was updated on November 4, 2026 and Pet Supplies Plus on October 30, 2026.

Other comparisons