Disappointing
Love this company and shop from them regularly, but the app is such a pain in the neck it nearly put me off PSP for good. It constantly freezes, submission forms become non responsive, it’s slow, chaotic, and overall terrible.
Nothing works
Doesn’t matter what I click on from the shop page; it tells me there’s no results. App is up to date. Makes browsing for things to buy really difficult, as I have to physically search “dog Halloween costume” instead of just clicking the banner on the homepage.
Favorites
Sometimes I able not to retrieve my Favorites in the app or website.
Please update!!
Some of the product pictures are wrong. A lot of the products that say they’re “out of stock” aren’t actually out of stock in store. I am also an employee of PSP and I’ve experienced multiple times where people are allowed to order the bugs for delivery through DoorDash on their website, but in the PSP app it says they’re not available for delivery. Why is that different? Also have trouble loading pages or going back to the previous page and it shows up as a blank white screen and doesn’t load at all unless you go to a different tab and then back, or have to close the app completely and reopen it. Very frustrating.
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So frustrating!
I’m really trying to shop at this store bc there’s one close to my house and it seems much better than petco or petsmart, but ordering online is near impossible! The site is so glitchy on mobile so I downloaded this app, and I can’t even sign into my account! Annoying
Not that great of an app
App updated and completely signed me out and wouldn’t let me log back in no matter what I was forced to make a new account and I can’t even book a grooming for my dog because he already exists on a different account
Application bugs
My phone is overheating when I use this app to browse (iPhone, both iOS and app are updated). I add few products to the cart, continue shopping, feel the phone overheating, get a white screen (green border at the top so I am still in the app), and it freezes there. I close and reopen the app but my cart is now gone. I am logged on to my account. It takes a special skill to actively discourage people from shopping at PSP and I hate you for it because your application is tracking users excessively so rather than focusing on that you should fix basic functionality.
My local store is independently owned and you are causing them to LOSE money because of this behavior.
My local store is independently owned and you are causing them to LOSE money because of this behavior.
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Not great format
It’s difficult to use and constantly refreshing and losing my place when scrolling. Also not a great selection of items and a overpriced.
For buying animal products... why are you stealing everything?
I just wanted to win a gift card and buy some cat litter, but that requires access to every bit of information on my phone, including my (hands???) Creepy, scummy, expected better as I've shopped at PSP for almost two decades.
No issues
No issues, the app has been easy to use and navigate. I do have a suggestion though. I love using auto ship, but sometimes I need my order sooner. Can we have a button/option that says “get now”, or something like that? That way I don’t have to skip my delivery and make a whole other order. I have had to do that multiple times where I need food but have to skip my delivery because it’s not going to get here in time. And getting it sooner either means I need to skip again because I have enough food when the next time rolls around, or again I run out sooner than planned.
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Where is the update?
It keep saying I need to update my app and then it doesn’t update? It just sends me back and forth between the app that says it needs updating and the App Store that does not update it? I even tried deleting and reinstalling to no avail. Which is it? Does it need an update or not?
Bella
Our shih tzu gets groomed at your store with groomer Emily. She does such a fantastic job. Bella loves her and she looks fantastic when we pick her up.
Delivery
The app has suddenly started giving me a message that I’m outside of the delivery area even though I’m half a mile from the store. The store said it was DoorDash providing delivery & I should take it up with them. However, ordering directly from DoorDash worked just fine even though it cost $10 more and I didn’t get any of the points or discounts associated with my account. If this is an app bug I hope they address it soon.
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Bug
App keeps asking me to turn on notifications and when I say Not Now it throws an error and I can’t progress, and just as an fyi I will never turn on notifications from the app so please fix this flow so I can use the app again
Love the store not impressed with App
I’d actually give 5 stars if the app worked correctly after searching products, once you get a list n click on something ya can’t all go back to the list n look again such a pita. But most of all the most frustrating thing is in checkout you CAN NOT use a promo code with your reward code that you’ve EARNED. Now that’s a super bummer. I spend over $100 per bag of dog food (2bags a month) plus $60 for cat food ! So I earn $10 off every time I shop but can’t use it unless I drive to the store, I’d rather give it as tip to delivery driver.
Ya seriously need to fix the problem by adding an “Apply My Reward” button in checkout. It would literally take what 10-15 minutes
Ya seriously need to fix the problem by adding an “Apply My Reward” button in checkout. It would literally take what 10-15 minutes
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Won’t work
Wish I could use it but every single time I open it no matter if on WiFi or Mobile internet it says an error occurred.
Idk
I like that psp finally has an app, but with delivery orders an order could say it’s ready for delivery when you’re staring at your stuff at your door. Definitely could be better at updating the status or orders in a timely matter.
Don’t work
Never works, always freezes up, pages don’t load
Needs more payment options
I shop at pet smart because they take Afterpay. This needs that option
This is just Bad
This app is one of the worst I have ever tried to use!! Never works!! Heck doesn’t actually work at all!! I can not pull up anything!! I try to shop and it won’t even pull a simple bag of dog food when using the search engine. Just Dumb!!! Why would you ever release something this awful!! Who are the people that test this stuff?? I guess to sum this up…. The app is completely WORTHLESS!!! And the website is not great either. You would think someone would have tried to fix all of this after so long but, obviously they just don’t care. This has definitely affected the reason I shop other stores for my Pet Supplies. I live too far away to drive to the store to see what is on sale so if I can’t look it up before I get in the car to go Pet Supply shopping then I am going to go to the other Pet Stores. I have many Pets so Pet Supplies Plus is missing out on my business.
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