Unable to connect
Since the update, both of my devices are feeding at completely different times and also I am unable to make changes, reset them or turn off the child lock, I am completely locked out of them. I can’t even reset them manually on the machines, 2 of them at the same time, can only assume another software issue with petlibro!!
Customer services is run by AI, can’t even get to speak with a real person, it just goes round in circles with NO resolution.
I don’t like the fact that then company has control of my products that are just on two years old and now out of warranty, there seems to be a pattern here based on other bad reviews here!
Customer services is run by AI, can’t even get to speak with a real person, it just goes round in circles with NO resolution.
I don’t like the fact that then company has control of my products that are just on two years old and now out of warranty, there seems to be a pattern here based on other bad reviews here!
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too many upsells and bugs
Can’t share devices easily, bugs all the time about subscribing and just overall a pain to use
Lost connection suddenly and permanently
By looking at the past month reviews of this app, found out not only me that my smart feeder had suddenly gone offline and never able to reconnect with the Wifi settings remained as same as before disconnecting. Looks like there is some software or app problems after the latest updates. That would be terribly frustrating and disappointing if I had only used the feeder for around 2 years. Please resolve this problem asap, thanks.
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Update 1.9.40
Ever since this update came out my smart cat will no longer connect to Wi-Fi router or hotspot. Requesting immediate switch back to previous app version. No home and cats are not getting their meals. URGENT REQUEST
Notifications delayed
Lately I’ve been getting notifications for sound & motion HOURS later.
Unintuitive
Feeder is good, but I HATE this unintuitive app. Key features are hidden away in such weird ways that I forget where they are every time and spend 8 minutes desperately poking around for stuff that should be front and center. Please redesign this miserably bad thing.
Auto wet food feeder
Allow customization for lower sound (way too loud)
Don’t stop me from editing a schedule, even though I’ve already used a slot for feeding
Don’t stop me from editing a schedule, even though I’ve already used a slot for feeding
1 little issue
The app can be very slow that’s really annoying. Definitely not the worst but you can tell it’s not as smooth and to open and close the Petlibro wet food dispenser it kinda get stuck on the loading circle I need to fully close the app and do it again for it to work.
Brand New and Faulty
I purchased two new feeders that are used with this app. I bought them less than a month ago. After installing a firmware update today both are beeping nonstop. None of the troubleshooting help is actually helpful and tech support is equally useless. Lots of other people online have similar ongoing issues. Does petlibro have the most incompetent software developers possible? What is going on over there?
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Customer service is a bot and doesn’t exist
The customer service isn’t responsive and ghosts you after 2-3 email responses. They have a lot of technical glitches so many that I can’t even connect the device.
Don’t rely on this
Your pets can go hungry if you rely on this app to tell you when food levels are low or completely emptied. That and countless other bugs and cloud failures will leave you and your pets exasperated even as the company keeps pushing some fancy subscription.
アプリアップデート後、自動給餌器が接続不可に
アプリを最新バージョンに更新したところ、自動給餌器がネットワーク接続できなくなりました。インストラクション通り、再接続の手順を試してみるものの悉く失敗。
長時間不在にしている時に同じことが起こっていたらと思うと怖いです。
長時間不在にしている時に同じことが起こっていたらと思うと怖いです。
Locked out until I provide irrelevant information
I have a water fountain controlled by this app. Now I got a new phone and needed to sign in again, and they’re forcing me to enter lots of information about my pet before I can even manage my device again. Pretty clear they’re just going to use this for marketing or sell it. I didn’t sign up for this scummy nonsense.
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Do not buy
Do not buy any of their products. I had a granary feeder for just under 12 months. After a software update it does not work anymore. Customer service is basically non existent. They are ghosting me (even know it’s still under the 24 month warranty) now because it is their fault it doesn’t work and I proved that to them. I purchased a fountain as well. Doesn’t work as advertised or intended. Luckily this was through Amazon and I was provided a full refund. Their products are no good. Don’t waste your time or money.
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Feeder is good but the app is not
So the feeder works well and the camera view is good. What I don’t understand and have reported why I cannot stay logged in with more than ONE iDevice!!! If I move from my iPad to my M1 Mac I have to log back in. Petlibro claimed this is for security. Come on - is your security that less than my 7 security cams that allow me to stay logged with many devices?
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New Firmware Update Issue
We have 4 of the Granary Smart Camera Feeders. 3 of them are showing firmware V3.1.48 and are working as normal. 1 has updated to V3.1.54, and now its camera indicator light is always on and sometimes flashing. From what I’ve read online (Reddit forums), other people are having the same issue with this update.
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Cloud video no longer workout after Update
After most recent update, cloud storage of motion detected videos is no longer functional. in previous version, you could see all recored motion detection, now it is a stuck refresh notification. If you aren’t live watching the feed, you cannot see anything captured until a few days later.
No Hotspot Option
I just bought the cordless water fountain less than two days ago and the battery is completely deleted after a full charge. I did some research and found out it is because I don’t have home internet service. I wanted to connect using my iPhone hotspot but this app is stuck on the “Connect to WiFi” page and it’s not showing the hotspot option. Waste of money on the device and absolutely useless app.
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Doesn't stay cold
Bought this in hopes of relieving myself from feeding our new tiny kitten who needed wet food 3xs a day every thing on this thing is awesome except it DOES NOT STAY COLD. Do by noon the food is spoiled and he won't eat it. Great idea just doesn't work.
Broken
had this for 4 months and already has hardware issues and their customer support is trying to beat around the bush when ive already done a hard reset multiple times.
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