devices
Hello, ever since the app crash a few weeks ago, my camera has been disconnecting one or twice a week, i’ve tried everything like factory reset and deleting the app but nothing has helped, please fix this issue and fix the issue to share my devices cause the pet user id is not showing up as well! thank youu
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Bien
J’ai 4 chats, un mangeait la nourriture des autres. Ça aide au problème mais il réussi quand même à aller chercher des croquettes avec sa patte quand les autres mangent. Ce n’est pas parfait mais c’est déjà mieux qu’avec des bols traditionnels.
When it actually works it’s amazing!
I genuinely love these products when I first got them. I’m the owner of the automatic wet food pet feeder and a dock stream. The automatic feeder has had issues three times this year, where the food tray keeps spinning incessantly. My cat is now too afraid to eat her food and this product has become obsolete. Most times when you contact support they’ll just send you another one. I don’t want another one, I want the products to work for me long-term. There’s constant bugs in their firmware probably causing this. Find another option if you’re looking for a wet food feeder. I’m over this.
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Pricey subscription
I’m getting really sick of buying a product and then being locked behind a paywall that’s MORE EXPENSIVE THAN THE PRODUCT ITSSELF. If yall actually cared about pets health you wouldn’t be charging 130$ yearly for their recommended daily water intake. Also after reading these reviews I am overjoyed I did NOT get one of their auto feeders… failing to give notice about outages and the feeders not working.
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Horrible support
The feeder stopped working without any warning. The app says a request error and can’t even use the device. They will leave your pets starving.
I do not recommend!
I do not recommend!
Wi-Fi接続しづらい。ビデオすぐに止まる。
2年以上使っていますが、大きなトラブルもほぼなく使えていました。
ですが、先日に突然2台の給餌機が解除されてしまい、再設定するのに3時間以上かかりました。
その時あたりからリアルタイムの映像を見るとすぐに映像が止まるようになってしまい、猫とコミュニケーションが取れなくなったので改善して欲しいです。
ですが、先日に突然2台の給餌機が解除されてしまい、再設定するのに3時間以上かかりました。
その時あたりからリアルタイムの映像を見るとすぐに映像が止まるようになってしまい、猫とコミュニケーションが取れなくなったので改善して欲しいです。
The light keeps going on every 12 seconds
The light keeps going on every 12 seconds and there’s no feeding. It’s a glitch. I tried unplugging and then Replugging it in and there is no difference.
Poor sharing quality
Very upset with this project as you cannot share the pet info with family members because they need to make an account with Petlibro and even if they have an account it does not accept your gmail or outlook email account for username. I cannot get ahold of ANYONE at the company by phone or online to help with troubleshooting. Never had this issue with PetSnowy my old brand. Their app is nicer but the sharing is terrible. Needs to be more user friendly and acceptable for all emails. It asks for a Petlibro username or email but you don’t have a user name when you sign up with the company. Poor sharing quality. Would not recommend if you were looking for this option.
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Unreliable alerts
Do you want to know if your pet’s water fountain is no longer functioning and they are without water? Well you won’t. That doesn’t function at all. Do you want to get push notifications about buying monthly filters? Because you will definitely get those! Screw your pet. Buy this company’s monthly trash! Priorities are whack.
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Useless when disconnected
Please fix the wifi and disconnection issue. I’ve owned this machine for only a couple months and It has disconnected multiple times. Why do you need a wifi connection for the rfid collar to open the lid? I’m not home most of the time, so please fix this issue and stop starving my cat.
Fountain is fine. Don’t bother with app though.
Subscription prices are robbery. App will not calibrate weight of device not matter how many attempts are made.
Nice app, lots of bugs
I couldn’t add my girlfriend’s account by email (since they don’t show ID anymore). They’ve added all these AI features but can’t get the basics right. Voice recordings can’t get saved at the moment. Etc etc
Weird schedulers
The fact that you can only plan 3 feeds it’s painful. It really really limits its use! I can’t plan two feeds a day. I don’t get it.
Ridiculous
I spent $300 on 2 feeders for my cats and I download the app and I’m immediately greeted with a paid subscription service. I’m already put off by this but skip it and try to connect the collar to the feeder and it keeps saying that the collar can’t be read and that it “could be in the wrong position or damaged”. I just purchased it and it came straight out of the box. I try the QR code reader and it says it keeps timing out the request after a few seconds. To experience this right off the bat after spending so much money puts such a sour taste in my mouth.
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Expensive Trash
None of my six devices work anymore. None can connect to wifi and if one miraculously does, I get a notification that it’s lost connection within the day.
These are NOT RELIABLE devices. They are expensive pieces of plastic that now sit and collect dust.
I can not depend on these to feed and water our animals. My food motivated cat was fed an entire storage of food multiple times. Throw up everywhere! Run… this company is a scam.
These are NOT RELIABLE devices. They are expensive pieces of plastic that now sit and collect dust.
I can not depend on these to feed and water our animals. My food motivated cat was fed an entire storage of food multiple times. Throw up everywhere! Run… this company is a scam.
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Customer service
Good luck if you need customer service. Bought an expensive fountain and it broke after a short time. It’s hard to reach anyone and they don’t honor their warranty.
Horrible Customer Support
Customer support is absolutely terrible. After having me make a video and send pictures along with copies of my receipt, model number and serial number they will no longer answer any emails. Do yourself a favor and purchase a different brand.
Poorly designed app
The app only lets you dispense in 12ths of a cup, not 8ths.
Two people can’t be logged in at the same time so I have to keep logging in and out on phone and iPad. Why???
The app and notifications keep trying to sell you other things. Why can’t I just go to the feeder?
Two people can’t be logged in at the same time so I have to keep logging in and out on phone and iPad. Why???
The app and notifications keep trying to sell you other things. Why can’t I just go to the feeder?
Bricked.
What once was a usable and helpful device has become a glorified pet food container. The unit has been unable to connect to its network for a week, and the app is now useless. The company offers zero support. Thankfully, there are other options out there.
Only use if you don’t need to share the app
They have made the process of sharing this with multiple people horrendous. The process they tell you to follow is inaccurate, you can’t even sign in on more than one phone. I assume that helps boost your numbers for ads and stuff.
