Not reliable for travel
It’s ok to use on a daily basis but not recommended for travel - it’s just not reliable
app is garbage
downloaded and set up but haven’t been able to open and see the feeder since first dispense.
Cannot connect devices to cloud
App update bricked my smart feeder.
I’ve had the granary smart feeder for 2 years and worked fine until 3 months ago. An update was forced onto the app and it disconnected my device from the internet and has not been able to connect since.
I’ve been in contact with support for months. They take weeks to respond and give the same 3 trouble shooting methods ad nauseam. None of them work. You can’t even speak to a real person anymore.
I’ve had the granary smart feeder for 2 years and worked fine until 3 months ago. An update was forced onto the app and it disconnected my device from the internet and has not been able to connect since.
I’ve been in contact with support for months. They take weeks to respond and give the same 3 trouble shooting methods ad nauseam. None of them work. You can’t even speak to a real person anymore.
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Brand new and stopped working
Just got this last week to keep my cats from eating each others food when we have a specific medicated diet.
It was working great until it wasn’t. I had locked the buttons and in the app the device lost connection with the app so I removed it from the account. Then I wasn’t able to reset having the buttons locked on the app and on the device it wouldn’t let me. Somehow it ended up working but now it won’t dispense food or connect properly to the app and is completely unresponsive to the app requests. I have to also monitor my cats because the quickest one second setting is taking 5-10 seconds for the lid to close when the cat is away from the feeder. My other cat cannot eat this food and the whole purpose of this was to keep him out of it but it’s pointless when the lid takes forever to close. Super super disappointed
It was working great until it wasn’t. I had locked the buttons and in the app the device lost connection with the app so I removed it from the account. Then I wasn’t able to reset having the buttons locked on the app and on the device it wouldn’t let me. Somehow it ended up working but now it won’t dispense food or connect properly to the app and is completely unresponsive to the app requests. I have to also monitor my cats because the quickest one second setting is taking 5-10 seconds for the lid to close when the cat is away from the feeder. My other cat cannot eat this food and the whole purpose of this was to keep him out of it but it’s pointless when the lid takes forever to close. Super super disappointed
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Stopped giving warning when low/no food left in feeder
The app no longer warns the user when the food is low/no food left. This company clearly does not test their software updates on hardware but leaves it up to the user. This is extremely disappointing when their devices and app are used in the wellbeing and care of animals. Consider not buying their products in the future as they will use your pet at the final test to see if their updates actually work and play with your pets health.
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Extremely Disappointing – Doesn’t Work and Terrible Customer Support
I am extremely frustrated with this automatic litter box. I moved to a new place four months ago, and ever since then, this thing has not worked properly AT ALL!
Why is it so ridiculously difficult to reconnect and use a product that’s supposed to make life easier? An automatic litter box should not become completely useless just because you move to a different home.
I’ve contacted customer support, but instead of helping resolve the issue, they have made the warranty claim process incredibly frustrating and seem unwilling to move forward with my claim.
I paid for a product that is supposed to be convenient and reliable, but I’ve been left with an expensive, nonfunctional litter box and no real solution.
Four months of frustration, a product that doesn’t work, and customer support that won’t properly handle my claim.
I would NOT recommend this product to anyone. Save your money and buy from a company that actually stands behind its products.
Why is it so ridiculously difficult to reconnect and use a product that’s supposed to make life easier? An automatic litter box should not become completely useless just because you move to a different home.
I’ve contacted customer support, but instead of helping resolve the issue, they have made the warranty claim process incredibly frustrating and seem unwilling to move forward with my claim.
I paid for a product that is supposed to be convenient and reliable, but I’ve been left with an expensive, nonfunctional litter box and no real solution.
Four months of frustration, a product that doesn’t work, and customer support that won’t properly handle my claim.
I would NOT recommend this product to anyone. Save your money and buy from a company that actually stands behind its products.
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Unreliable device!!!
It works until you're out of town and it stopped working. What's the point of having batteries but not dispensing food??????
Contacted support and they asked you to be there to fix it (?) before looking at things from their end. They didnt even try to help. The messages are ai generated.
Another note: the camera icon flashes constantly throughout the day even when you dont use the app, they are listening and watching us. Be aware!!!
Contacted support and they asked you to be there to fix it (?) before looking at things from their end. They didnt even try to help. The messages are ai generated.
Another note: the camera icon flashes constantly throughout the day even when you dont use the app, they are listening and watching us. Be aware!!!
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Last firmware update ruined….
My device. Now whenever it’s idle it just beeps constantly and when the voice feature is on it just repeats “buttons locked” over and over. At first I thought it was my cat but doesn’t it totally on its own. She hates it now. I have to unplug it to get some peace and then plug it up to feed her. Defeats the purpose of it being remote
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Cats are Afraid
I purchased this product with such high hopes. It is very expensive and I was going out of town for three weeks. I have had it set up and tried to introduce my cats to it very slowly, but none of them are having anything to do with it. When I did put one cat in it. It quickly jumped out and scattered litter everywhere. I have people coming in to check on my cats and I have had to make them go and buy an old litter box at Walmart in place of the $600 litter box. I would not recommend this.
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Bad experience
I have two feeders , one I bought two years ago second a year ago . Few weeks ago I have updated to a new form aware , and suddenly both feeders need charge every second day ! What is the point of having them ? I’ve contacted customer service , 1000 questions later I’ve been today someone will get back to me by email … 4 days later and nothing ! Bad customer service , very bad updates , feeders not serving purpose now
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Update 1.9.40
Company won’t responded to support request. They stop responding to me. Been almost a month and still waiting for support.
Open now option
I am begging yall to make a simple open/close now option without being forced to set a meal schedule.
Not working after update
After the update yesterday my device is not working. It will not open or reset. I’ve only had it for about 2 months. Not very happy about this.
Always disconnecting, takes 18 tries to reconnect
I am very frustrated with their products. Their wet cat food feeder is constantly disconnecting randomly, and even though I try using 2.4GHz and 5GHz WiFi, it never works for at least the first 10 tries. When I reach out to customer support, their solution is to ghost me. Very disappointed in this company as I would’ve purchased so many more of their products.
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Einfach verständlich
Grundsätzlich ist die App übersichtlich und einfach zu bedienen, es nervt jedoch das man immer aufgefordert wird ein Abo abzuschließen.
Die Automaten mit den Chip Halsband sind eine gute Idee um jeder Katze die richtige menge zu geben, jedoch wenn eine Katze klauen möchte kann sie das ungehindert sobald die klappe von der anderen Katze geöffnet wurde.
Eine Funktion die erkennt das eine Katze in der nähe des Napf ist die da nicht raus essen soll und dementsprechend die klappe schließt wäre echt sinnvoll und meiner Meinung auch möglich.
Die Automaten mit den Chip Halsband sind eine gute Idee um jeder Katze die richtige menge zu geben, jedoch wenn eine Katze klauen möchte kann sie das ungehindert sobald die klappe von der anderen Katze geöffnet wurde.
Eine Funktion die erkennt das eine Katze in der nähe des Napf ist die da nicht raus essen soll und dementsprechend die klappe schließt wäre echt sinnvoll und meiner Meinung auch möglich.
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Arrives only partially operational
This system requires a subscription to be fully functional. For the moment you start setting it up it hard sells you on hundreds of dollars of upgrades. It’s easy to make you feel like you have made a mistake when your brand new machine requires hundreds of dollars worth of upgrades to work properly.
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Had high hopes, only a high price
I bought the newer version of the automatic cat feeder and hoped that paying a high price for a feeder would be worth it. I enjoy being able to feed my cat from anywhere through my phone, but I usually am unable to do this as the app glitches regularly. At least once a week I have to delete the PetLibro app because it will not load or reconnect to my device. Then I have to re-sync my device while it is directly next to my phone. So it’s not reliable, cost a fortune, oh and the battery only lasts one day after only 5 months of ownership. So it’s no longer cordless, too.
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Sucks
If you super tech smart you will probably be fine I have spent so much time trying to find what the company claims is on the app but nope. Go to settings to change WiFi nope been to all the setting no can see. QR code nope. Bluetooth, hot spot nope nope nope. Returning this product and the app
RFID feeder still unusable after two weeks of support requests
I use the PETLIBRO app with four RFID feeders. One feeder will not reliably recognize its paired collar tag. The tag pairs by scanning its QR code, but the reader does not detect it to open the lid. The lid still opens manually.
I first reported this on September 28 and supplied a video and device photo. I’ve swapped feeders, outlets, cords, adapters, tags, and readers, tried another collar, and completed re-pairing. Support reviewed my video and said the issue was more likely related to the feeder base or RFID reader.
I provided the correct serial number, resent the video when the original link expired, and supplied my receipt. Support then requested a firmware update, which I installed through the app. It did not fix the problem.
After reporting that the update failed, I was asked to repeat troubleshooting I had already completed. I’ve reached out through email, website chat, Instagram, Facebook, Reddit, and TikTok. Despite contacting them across multiple platforms, I still haven’t received a substantive response to my requests for a repair or replacement.
Two weeks, four support tickets, repeated follow-ups, and multiple escalation promises later, I still have no replacement decision or timeline.
This has been the worst customer service experience I’ve ever had to deal with. I bought these feeders to control which pets can access each food, but I still cannot rely on the affected feeder to manage my cat’s separate diet. As of October 12, the issue remains unresolved.
I first reported this on September 28 and supplied a video and device photo. I’ve swapped feeders, outlets, cords, adapters, tags, and readers, tried another collar, and completed re-pairing. Support reviewed my video and said the issue was more likely related to the feeder base or RFID reader.
I provided the correct serial number, resent the video when the original link expired, and supplied my receipt. Support then requested a firmware update, which I installed through the app. It did not fix the problem.
After reporting that the update failed, I was asked to repeat troubleshooting I had already completed. I’ve reached out through email, website chat, Instagram, Facebook, Reddit, and TikTok. Despite contacting them across multiple platforms, I still haven’t received a substantive response to my requests for a repair or replacement.
Two weeks, four support tickets, repeated follow-ups, and multiple escalation promises later, I still have no replacement decision or timeline.
This has been the worst customer service experience I’ve ever had to deal with. I bought these feeders to control which pets can access each food, but I still cannot rely on the affected feeder to manage my cat’s separate diet. As of October 12, the issue remains unresolved.
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Firmware update
After I did the firmware update it won’t connect to the internet no matter what I try, and I’ve tried everything!!
