P.F. Chang's Reviews: Is It Legit?

Customer Experience

Positive experience22.9% of reviews
Neutral9.4% of reviews
Negative experience67.6% of reviews

~ Based on 170 written reviews from the US App Store.

What users say about P.F. Chang's

Is P.F. Chang's Safe?

P.F. Chang's appears mostly safe based on user ratings. AppsHunter Safety Score for P.F. Chang's is 83/100.

This assessment is based on 1,593 user ratings, with an App Store average of 4.2/5.

Safety Analysis

82.3% of ratings point to a safe experience
2.9% of ratings suggest some concerns
14.8% of ratings point to a risky experience

~ Based on 1,514 App Store ratings for P.F. Chang's.

Is P.F. Chang's Legit?

P.F. Chang's appears to be a legitimate app. AppsHunter Legitimacy Score for P.F. Chang's is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App does NOT work! Cannot place an order.

I’m unable to place orders at all because this app keeps freezing and doesn’t let me checkout after putting food items in cart. Please fix this issue immediately as multiple users have already stated. This app does not work!

Allergy notification

The app lacks ways to indicate allergies. They want you to call the store. But you call the store and you can sit on hold for 45+ minutes just to have someone pick up the phone. It’s a pretty ridiculous process.

Can’t use since update

They won’t support older OS anymore so now I can’t use the app at all. They are very prejudiced against people using older phones and operating systems. I guess they won’t be getting any more of my money since I can’t use the app anymore.

as a whole

pf chang as a whole messed up their portions bro, there shouldnt be a reason why im paying 30 bucks to get a lil bit of mongolian beef and a tiny bit of rice

App is broken.

Soon as you click on rewards, screen freezes

Gets worse though, soon as you’re ready to check out, screen freezes.

Can’t update unless I have the latest iphone

Can’t use the app because it requires the newest IOS which is unfortunate to those who do not have the latest models. No other app I’ve come across requires this.

For cod to update iOS

It’s unfortunate that I’m unable to use this app because I haven’t updated my phone to the new iOS. I haven’t experienced this with any other dining app that I have. No one should be FORCED to update iOS.

App is frozen

App freezes on latest iOS on iPhone 14. Once the app loads, the location page displays and it freezes. Clearly the PE firm that owns PF Changs is skimping on their development budget. Lowest bidder.

Glitchy / Stuck on select location

The app is not good. Now I am unable to order online.
My last three online orders have gone to another restaurant as a result.

The worst app when using gift cards

When using a gift card to checkout, if the total exceeds the card’s balance, the app returns an error and does not offer an option to add other cards to cover the total. I have several 25-dollar gift cards, and the only way I can use them for online orders is to make separate orders for item that are less than 25 dollars, and end up with leftover-balances that I can’t use unless go to a restaurant. Absolutely horrible experience.
Show more

No longer works

Title says it all

Doesn’t work

Completely unusable. App opens but the screen is gray and nothing responds. Judging from other reviews it has been this way for close to a month. Unbelievable. Why bother having an app at all when you don’t fix major problems with it?

Frozen App

When opening the app it shadows out and you can’t do anything in it.

Won’t open

You can’t select anything on the opening page.
It opens with a locked screen that wants you to order food, but you can’t select anything.

Doesn’t Work At All

The title says it all – when I launch the app, the site loads, but the screen then dims and none of the links or buttons are active. Except for being able to scroll up and down, you can’t actually do anything (and yes, I have force quit the app then restarted it and then the same thing keeps happening). Restarting the phone doesn’t help either. Definitely poor app design.
Show more

App is super buggy

Launching the app, the whole interface is disabled. I closed and reopened the app and the same thing happens. I deleted the app and it now asks for consent even how many times you reject it, it keeps asking. It’s frustrating

Update

Ridiculous that I can’t use the P.F. Chang’s app anymore. Every other restaurant app is available but with iPhone X it can’t update like the PF Chang’s app now requires.

App frozen for 3 weeks

as many others have noted, the app is on a frozen grey screen and does not allow you to order. This is a recent issue and hasn’t been addressed for weeks. The accept or decline cookies menu pop up also continues to block the screen even if you decline or accept. The bug is currently impacting business wide sales
Show more

Doesn’t Work

When I open the app a large terms of service message pops up and it cannot be closed. There’s no way around it.

Doesn’t work at all

Please fix it. I’ve been using this app for months and for like 2-3 weeks now it’s been completely unusable once i get to the location screen and it greys out.