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Pei Wei

Pei Wei

by Pei Wei Asian Diner, LLC

2.6K ratings
215 reviews
🌟 Lifestyle
🍔 Food & Drink
Free

Details

Released
September 15, 2016
Updated
December 3, 2025

Features

Developer

Pei Wei Asian Diner, LLC
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About

Easily place pick-up orders for your favorite wok-fired dishes. Earn points and delicious rewards through the integrated loyalty program. Save past orders and locations for quick reordering.

✓Mobile ordering for pick-up
✓Integrated rewards program
✓Save favorite orders and locations
✓Browse menu and find locations
✓Skip the line with in-app payment
Show original description

What users say about Pei Wei

Reviews of Pei Wei are mixed: the Food & Drink app is rated 4.9/5 from 2.6K App Store ratings. What users like most: excellent customer service and friendly staff, high-quality, fresh, and delicious food. Top complaints: frequent app crashes and freezing, security concerns with manual card entry (no Apple Pay). Summarized from real user reviews.

Positive things

  • 👍Excellent customer service and friendly staff
  • 🍽️High-quality, fresh, and delicious food
  • 🚀Fast and convenient ordering process
  • ⭐Clean facilities and welcoming atmosphere
  • 🎁Rewards program and loyalty benefits
  • 💳Easy customization of orders
  • 📱Generally intuitive interface when working properly

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔐Security concerns with manual card entry (no Apple Pay)
  • ❌Broken login and account creation system
  • 🚫Stuck on registration/verification screens
  • ⚠️Orders not received by restaurants despite confirmation
  • 💰Gift card functionality broken or limited
  • 🔄Rewards points not properly tracked or awarded
  • 🛑Payment processing errors and failed transactions
  • 📍Location selection screen unresponsive
  • 🔍Poor search and navigation functionality
  • ⏱️Slow app performance and loading times
  • 📧Inconsistent email notifications and confirmations
See all reviews

What's New in Pei Wei

4.2

December 3, 2025

We’ve given the Pei Wei app a fresh new look — brighter, bolder, and easier to use than ever. Enjoy smoother navigation, vibrant design, and our all-new tiered rewards program, where the more you order, the more you earn. Update now and see what’s cooking at Pei Wei!

More

User reviews

Most RecentHighest RatedLowest Rated

S

Great food
LLaracs01

App Stinks

I received a gift card for Christmas. I have tried many times to place an order for the app using the gift card. The payment always fails and I have to go into the store to use the gift card or just cancel the order altogether and go somewhere else.
MMikeJ_FL

Food

Amazing app and super yummy food! 🫶🏻 *First time btw*
ZZero20Gs

Amazing

Always hits the spot, please bring back the hot and sour soup. I get general tsao's now (which is amazing) but I miss the hot and sour soup.
Nnajhtabajsh

Jim

Miss Pei Wei. So glad we found this place. Yummy!!!
FJFood Junki3
See 210 more reviews

User experience

🐞

Reported Bugs

25 issues

Phone number already in use error with no way to proceed

Bug

App stuck on registration screen even after restart

Bug

Black/blank screen after login

Bug

Crashes when setting order preferences

Bug

Payment card reader not working or outdated

Bug

Orders show as successful but never reach restaurant

Bug

Rewards barcode scanner not functioning

Bug

App won't load past location selection

Bug

Side selections not saving between sessions

Bug

Feast order missing 'Choose Sides' option

Bug

High volume error preventing order scheduling

Bug

Password reset emails not arriving

Bug

Facebook login not available despite being offered

Bug

Verification loop with phone number formatting

Bug

Gift card balance not updating or disappearing

Bug

Rewards not automatically applied to app orders

Bug

Coupon codes randomly erroring

Bug

App crashes at checkout

Bug

Orders occasionally drop preferences without notification

Bug

Size selection popup appearing despite only one option

Bug

Notification badge appearing with no content

Bug

App won't accept car information for curbside pickup

Bug

Menu items showing in app but unavailable in store

Bug

Duplicate charges on credit cards

Bug

App freezes during order process

Bug
✨

Requested Features

18 requests

Apple Pay and PayPal integration

Feature

Allergy/dietary restriction alerts and notes

Feature

Ability to omit or substitute ingredients easily

Feature

Gift card support in app

Feature

Search functionality for menu items

Feature

Dine-in option (not just pickup/delivery)

Feature

Nutrition facts and detailed menu information

Feature

Barcode scanning for rewards at checkout

Feature

Multiple payment method storage

Feature

Better rewards program integration

Feature

Promo codes and daily specials display in app

Feature

Guest checkout option

Feature

Separate rice containers for takeout

Feature

Wallet integration for rewards card

Feature

Time zone handling for scheduled orders

Feature

Clear error messages with solutions

Feature

Order modification after placement

Feature

Receipt with barcode for in-store rewards

Feature

FAQ

What can I do with the Pei Wei app?

The app allows you to easily place pick-up orders for your favorite wok-fired dishes. You can browse the full menu, find nearby locations, and pay directly within the app to skip the line. It also features an integrated rewards program for earning points and delicious rewards.

How does the rewards program work?

The app has a built-in, tiered rewards program. As you place orders and earn points, you can unlock delicious rewards. This makes it easier than ever to get rewarded for your patronage.

Can I save my favorite orders?

Yes, the app allows you to save your favorite orders and even your preferred locations. This feature makes reordering your go-to meals quick and convenient, saving you time.

Is the app free to use?

Yes, the app is free to download and use. There are no upfront costs associated with the application itself. You only pay for the food you order.

What if I have feedback or issues?

If you have any feedback or encounter issues with the app, you can use the 'Contact Us' button directly within the application. Alternatively, you can visit the Pei Wei website at www.peiwei.com/contact for further assistance.