Pollo Tropical vs Pei Wei
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pollo Tropical
Easily order your favorite Caribbean-inspired dishes for pickup or delivery. Join the loyalty program to earn points, receive exclusive offers, and get rewarded with free food. Discover new menu items and save your go-to orders for quick reordering.
- Browse menu
- Place pickup orders
- Place delivery orders
- Join loyalty program
- Save favorite orders
- Find nearby locations
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Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase! Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. KEY FEATURES • Search for locations near you by zip code. • Browse the menu and discover new items. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up or delivery. • Save your favorite orders for quick re-ordering. • Get notifications from us announcing new menu items, special events, and more!
Pei Wei
Easily place pick-up orders for your favorite wok-fired dishes. Earn points and delicious rewards through the integrated loyalty program. Save past orders and locations for quick reordering.
- Mobile ordering for pick-up
- Integrated rewards program
- Save favorite orders and locations
- Browse menu and find locations
- Skip the line with in-app payment
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Wok-fire your favorites in a flash! Placing pick-up orders at Pei Wei is a snap with the app. Plus, our Rewards program is built right in, so earning points (and delicious rewards) is easier than ever. FEATURES: · Pay in the app and skip the line when picking up your order. · Earn delicious rewards with our tiered rewards program. · Save your favorite orders and location for easy reordering. · Browse our menu, place an order, and find locations near you. If you’d like to give us feedback or have any issues, please use the Contact Us button in the app or visit us at www.peiwei.com/contact
Screenshots
Verdict
The clearest difference is ads: Pei Wei at none against Pollo Tropical's shown. Pei Wei also leads on monetization model (free vs free with in-app purchases) and review sentiment (40% vs 20%). Pollo Tropical's advantage is ratings volume (43K vs 79). On price, rating, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Pollo Tropical against 4.9 for Pei Wei. That said, the two scores are not equally well evidenced: Pollo Tropical has 43K ratings behind it against 79, so its average is the more settled of the two. Written reviews are what separate them: 20% of Pollo Tropical's written reviews are positive against 40% of Pei Wei's.
Pollo Tropical ships an update every 6 weeks, Pei Wei every 2 months. The most recent releases landed on October 20, 2026 and October 18, 2026 respectively.
| Parameter | Pollo Tropical | Pei Wei |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (43K ratings) | 4.9 (79 ratings) — better |
| Positive reviews | 19.7% of reviews | 40.5% of reviews — better |
| Number of ratings | 43K — better | 79 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 142 MB | 130 MB |
| Age rating | 4+ | 4+ |
| Developer | Fiesta Restaurant Group, Inc | Pei Wei Asian Diner, LLC |
Customer experience
Pollo Tropical
Pei Wei
User reviews
Pollo Tropical
From 43K App Store ratingsWhat we love
- 🍔 Delicious food
- 👍 Friendly staff
- 🚀 Easy mobile ordering
Room to improve
- 🐛 Incomplete or incorrect orders
- 🕰️ Long wait times
- 🤖 Unresponsive customer service
- 📍 Inconsistent store operations
- 🤔 Confusing app features
Pei Wei
From 79 App Store ratingsWhat we love
- 👍 Excellent customer service and friendly staff
- 🍽️ High-quality, fresh, and delicious food
- 🚀 Fast and convenient ordering process
- ⭐ Clean facilities and welcoming atmosphere
- 🎁 Rewards program and loyalty benefits
Room to improve
- 🐛 Frequent app crashes and freezing
- 🔐 Security concerns with manual card entry (no Apple Pay)
- ❌ Broken login and account creation system
- 🚫 Stuck on registration/verification screens
- ⚠️ Orders not received by restaurants despite confirmation
Bugs and requests
Pollo Tropical
Reported bugs
3 issues- App login and account issues
- Unreliable order processing
- Inconsistent app behavior across devices
Requested features
4 requests- Ability to edit orders
- Better order tracking and status updates
- Improved rewards program integration
- More customization options
Pei Wei
Reported bugs
25 issues- Phone number already in use error with no way to proceed
- App stuck on registration screen even after restart
- Black/blank screen after login
- Crashes when setting order preferences
- Payment card reader not working or outdated
Show 20 moreShow fewer
- Orders show as successful but never reach restaurant
- Rewards barcode scanner not functioning
- App won't load past location selection
- Side selections not saving between sessions
- Feast order missing 'Choose Sides' option
- High volume error preventing order scheduling
- Password reset emails not arriving
- Facebook login not available despite being offered
- Verification loop with phone number formatting
- Gift card balance not updating or disappearing
- Rewards not automatically applied to app orders
- Coupon codes randomly erroring
- App crashes at checkout
- Orders occasionally drop preferences without notification
- Size selection popup appearing despite only one option
- Notification badge appearing with no content
- App won't accept car information for curbside pickup
- Menu items showing in app but unavailable in store
- Duplicate charges on credit cards
- App freezes during order process
Requested features
18 requests- Apple Pay and PayPal integration
- Allergy/dietary restriction alerts and notes
- Ability to omit or substitute ingredients easily
- Gift card support in app
- Search functionality for menu items
Show 13 moreShow fewer
- Dine-in option (not just pickup/delivery)
- Nutrition facts and detailed menu information
- Barcode scanning for rewards at checkout
- Multiple payment method storage
- Better rewards program integration
- Promo codes and daily specials display in app
- Guest checkout option
- Separate rice containers for takeout
- Wallet integration for rewards card
- Time zone handling for scheduled orders
- Clear error messages with solutions
- Order modification after placement
- Receipt with barcode for in-store rewards
In-app purchases
Pollo Tropical
No in-app purchases
Pei Wei
No in-app purchases
Questions
Is Pollo Tropical free?
Is Pei Wei free?
Which has better reviews, Pollo Tropical or Pei Wei?
Do Pollo Tropical or Pei Wei have ads?
Which is updated more often, Pollo Tropical or Pei Wei?
Other comparisons
