App sucks
Can’t login to make payments
A waste of of time!!!
Has not worked since I’ve had it, all my other banking apps work flawlessly,
Log in
Worst ap I have, cannot log in, can’t change the password then log in name locked out!! Stupid!!!
unable to add debit cards for save payment
-1 star(*)
hsbc sold all their non premier accounts. even if you have had premier status. new company new login. you have to register if you want to manage your account online.
not sure if it was intentional or just forgot to enable feature to add debit cards as saved payments. not too many customers are comfortable in adding bank accounts for saved payments. i've had to temporarily do this then remove the bank account when new debit card arrived.
hsbc sold all their non premier accounts. even if you have had premier status. new company new login. you have to register if you want to manage your account online.
not sure if it was intentional or just forgot to enable feature to add debit cards as saved payments. not too many customers are comfortable in adding bank accounts for saved payments. i've had to temporarily do this then remove the bank account when new debit card arrived.
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JUST QUIT WORKING
I called the company to troubleshoot and it still doesn't work.
Very frustrating
Got transferred over from HSBC. Can’t login to the app. Login credentials are 100% correct. Go to ‘contact’ and it crashed. Re opened the app and it has a pop up that says they are having ‘connectivity issues’. Tried again for 3 days straight and same things happened. This app straight up does not work
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The App crashed
I tried to open the mobile banking app and I could not. It seems to have crashed.
Shady credit card
This credit card company is the worst credit card company I have ever dealt with. All the credit agencies give me an excellent rating but my account was closed. When I called customer service they said I had closed it.
Total trash app. Nothing works.
This is not cool. You run credit card company and can’t even keep up with app. Neither money nor data is safe with you. Government should shut you down.
Crooks… avoid them at all cost
Nothing works… they loose your time and your money
Easy to use
Never had a problem. Easy to pay my bill
-1 rating
My most recent statement stated FIXED 0%APR for cash advances. I thought “Ok, sounds good. But I better call and talk to someone just to make sure.”
So I called… and waited… for half an hour. Once I got connected to a live person I was told that , indeed, the fixed interest rate is 0%APR but there is a 5% transaction fee and a cash advance limit of 25% of the credit limit. Ok, fine. That seems reasonable to me. So that is what I did. NOW, today, I find out that in addition to the transaction fee I AM BEING CHARGED AN EXORBITANT INTEREST RATE on the cash advance. This after confirming with the representative that the rate was 0%. When all is said and done, I blame myself for this ridiculous fiasco as PF|CP is highly suspect and I should have listened to my gut feeling. PF|CP is unquestionably an abysmal failure of a financial institution/outfit.
So I called… and waited… for half an hour. Once I got connected to a live person I was told that , indeed, the fixed interest rate is 0%APR but there is a 5% transaction fee and a cash advance limit of 25% of the credit limit. Ok, fine. That seems reasonable to me. So that is what I did. NOW, today, I find out that in addition to the transaction fee I AM BEING CHARGED AN EXORBITANT INTEREST RATE on the cash advance. This after confirming with the representative that the rate was 0%. When all is said and done, I blame myself for this ridiculous fiasco as PF|CP is highly suspect and I should have listened to my gut feeling. PF|CP is unquestionably an abysmal failure of a financial institution/outfit.
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Login Doesn’t Work
Can’t login to the app
Zero support, sketch bank
As a fellow HSBC card member who got transferred offer, its been nothing but hassles. Shows I have zero limit and balance via automated, customer rep is useless and just keep you on hold. I was on hold over 30 min, with them randomly checking in saying sorry. Have no clue what to do now but report them to BBB? Lawsuit anyone?
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Can’t login
My account was also transferred from HSBC. I am also unable to login using the app. I can only access my account on my computer or by using the safari browser on my phone. Upon reading the other reviews, it’s quite clear that this is a widespread issue and it should really be addressed.
Worthless
Impossible to login via app. Works fine in browser. How is this even possible that a “bank” can’t even get a basic app up and running? Was transferred from HSBC, but won’t stay with these amateurs very long.
Can’t login, can’t contact anyone from customer service.
Got transferred from HSBC to here and now my login info is changed or not the same. I can’t get into my account so I called customer service. The automated answering service was fine with general account information, such as my current balance and available balance. However, when I tried to talk with a representative, I was answered by a woman who stated her name then asked “how can I help?” Then immediately was met with a blank mute sound and no answer to anything I was saying.
I tried calling again and was met this time with a male representative with a southern drawl who also introduced themselves then asked “how can I help you?” Immediately followed by the same blank lack of background noise.
I’m under the impression that it’s the start of an answering service that just hangs up after asking how they can help and that just seems sad.
I tried calling again and was met this time with a male representative with a southern drawl who also introduced themselves then asked “how can I help you?” Immediately followed by the same blank lack of background noise.
I’m under the impression that it’s the start of an answering service that just hangs up after asking how they can help and that just seems sad.
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Possibly the worst app I’ve used
Completely unable to log in. Nothing is responsive - buttons do nothing. Was this app intentionally created as a joke about how bad banking software is? Because if so, you’re killing it!
garbage
I will be leaving this bank.
A total disappointment
their website is working well so far although the app is not working at all, there’s no way to log in, the app doesn’t do anything… I’m not even sure to called this an app at all.
I wonder if Apple really take the time to check a few of these apps
I wonder if Apple really take the time to check a few of these apps
