Phase: Preview Your Look

Response from developer

Hi, I’m really sorry you had this experience. The issue you encountered was caused by a temporary bug that has now been fully fixed. Everything is working smoothly again and you should be able to access your photos without any issue. I understand how frustrating this must have been, especially after paying. That’s on us. I’ve added extra credits to your account and unlocked full access so you can try the app again properly. If you’d prefer a refund, you can request it anytime directly through Apple, or just reach out to us from the app and we’ll guide you. If you’re open to it, I’d really appreciate you giving the app another try. I’m confident the experience will now be what we intended from the start. And if anything still feels off, you can contact me directly from your profile. I’ll make sure it’s resolved quickly. Thank you for your patience.