Bad update
The most recent update has made the app useless. The locks no longer show up and attempts to add fail. Please correct!
8/16/2026
Another update and the app is still having connection problems.
8/16/2026
Another update and the app is still having connection problems.
Useless app
I bought a door lock and installed it and the app then connected it to WiFi only to find that there is 1 thing you can do with the app and thatโs generating a one time passcode. Thatโs it. You can see the status of the lock, or the battery level, or entry logs. Nothing, totally useless.
Terrible all
Good product but terrible software. Will constantly disconnect from WiFi. Fix this man. This is embarrassing Philips.
Breakage Since Beginning of August
Since whatever bum update, the app doesn't let my father scan the lock's code, saying
"Can't connect to server". But on mine it lets me connect to the lock but only through Bluetooth and CANNOT connect to the WiFi, which is essential if we plan to be away from home. It says โNetwork Connection Failedโ every single time I try to connect to the WiFi. Been 2 weeks and they havenโt rolled out a new update or seem to have attempted to resolve this issue.
"Can't connect to server". But on mine it lets me connect to the lock but only through Bluetooth and CANNOT connect to the WiFi, which is essential if we plan to be away from home. It says โNetwork Connection Failedโ every single time I try to connect to the WiFi. Been 2 weeks and they havenโt rolled out a new update or seem to have attempted to resolve this issue.
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Useless
The app is useless at this point. After the last update I canโt see my locks, do not get notifications from the locks and canโt re-add either.
