App broken for months
I had my lock for 6 months. Everything worked great. The lock just one day disappeared from the app. After numerous phone calls with Phillips and exchanging my lock, they finally admitted it was an app problem Short version, 2 months later the app still isn’t fixed, even after 2 updates. The lock only responds to Bluetooth on the app. The lock shows it is connected to my wifi in my providers app. But the app doesn’t recognize it. I am not the only customer with this issue. There are numerous others here in the comments.
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Should be easier
This app is clunky and setting temporary passwords is a lot more tedious than it should be. Also, there are three brands that connect to the Airbnb app and this is not one of them. Pretty disappointing.
Wish for this warning feature
If door is left open for length of time exceeds a preset amount, say one minute, the app can send you a pop up warning.
I don’t have any issues with it.
App works well with the lock. Physical lock acts odd on its own.
Eats Batteries Like Crazy
I purchased a 6 pack of batteries in July, I’m now on the the last 2 batteries and it’s September. They last a little over one month and a half.
