App broken for months
I had my lock for 6 months. Everything worked great. The lock just one day disappeared from the app. After numerous phone calls with Phillips and exchanging my lock, they finally admitted it was an app problem Short version, 2 months later the app still isn’t fixed, even after 2 updates. The lock only responds to Bluetooth on the app. The lock shows it is connected to my wifi in my providers app. But the app doesn’t recognize it. I am not the only customer with this issue. There are numerous others here in the comments.
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Should be easier
This app is clunky and setting temporary passwords is a lot more tedious than it should be. Also, there are three brands that connect to the Airbnb app and this is not one of them. Pretty disappointing.
Wish for this warning feature
If door is left open for length of time exceeds a preset amount, say one minute, the app can send you a pop up warning.
I don’t have any issues with it.
App works well with the lock. Physical lock acts odd on its own.
Eats Batteries Like Crazy
I purchased a 6 pack of batteries in July, I’m now on the the last 2 batteries and it’s September. They last a little over one month and a half.
App does not need exist
This app has almost no functionality built-in. It generates one time codes that are so long, you’re effectively going through a math test just to get in the door. It literally does nothing else and is completely redundant. It also keeps logging you out. It makes no sense that large corporations insist that every device needs to be smart with an app companion. Just delete and move on.
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Keeps logging out
App works good just keep getting logged out after couple days annoying fix it
Update app & lose everything.
What the heck is up with this app. Everything it updates I have to open the set up ‘as new’ including scanning the QRcode, creating passcodes, adding fingerprint, etc. HOW IS THIS USEFUL OR SECURE?!
I’m so disappointed. I love the lock & really liked the app until the update wiped everything including the log (history). Please tell me this is a bug that will be fixed. Please.
I’m so disappointed. I love the lock & really liked the app until the update wiped everything including the log (history). Please tell me this is a bug that will be fixed. Please.
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Missing Essentials
The app seems to miss the essentials. Like letting you see how much battery left, which i find alot of help ensuring you can replace the batteries in time, especially if you are planning to travel or will be gone for a few days. Im pretty sure there are some other essentials that other users need and I trust the developers can find ways to integrate these into the app.
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Pretty good, but could be great
If this app could work natively with Apple Shortcuts and/or have the availability for widgets, that would turn this into a true powerhouse.
Fingerprint stopped working!
Fingerprint scan no longer controls anything. Lock is one year old. One star
Features needed
We really need the ability to set auto lock to off for a specific day of the week and time of day. And the ability to Import the same users to another lock without re doing them all manually. This would be a huge improvement. App is otherwise user friendly.
Overall good
Easy setup
Lock is great but would love the feature to add lock grouping to add door code to multiple locks and the option to send email of door code to people
Lock is great but would love the feature to add lock grouping to add door code to multiple locks and the option to send email of door code to people
Useless updates
My third review since an August update. Each update has not fixed the WiFi connection problems. The app is USELESS.
Excellent Customer Service
Smart lock has worked well and enables me to manage my Airbnb home remotely. Very handy for setting permanent and duration pins for cleaner and for guests.
When a problem occurs I can count on Customer Service to help me quickly and efficiently. I have been very pleased overall.
When a problem occurs I can count on Customer Service to help me quickly and efficiently. I have been very pleased overall.
Seemed cool at first
Great concept but poor execution and updates. We have one at the house and it works but the app unlock or lock does t work so I recommend placing your lock on auto lock just in case and have the metal key or your code/fingerprint active.
Looking forward to the app working again to adjust my review!
Looking forward to the app working again to adjust my review!
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OMG. Money well wasted
The new App is horrible. Cannot connect. Stay away word of advice.
Great App
All is well with App, the only part that would be nice to enhance is the battery usage portion as it does not show % used so you need to guess how much is used
Terrible app, bad service
Worst app. Keep getting wifi connection errors. Most infuriating experience for something that should be a premium experience. Maybe Philips ought to take the licence away from the company that’s designed this.
Always logs out
Works great but I’m constantly getting logged out and don’t realize it until i open the app up again. When you’re logged out you don’t receive notifications for when someone unlocks or locks the door.
