I wish I could give this zero stars
This app was awesome when I first got the lock back in December. Then, every couple of weeks, it would unpair itself from Alexa. That was something I could handle, and really it wasn’t a huge deal. But then, about a month ago, my lock disappeared from my app, and I just keep getting the same “could not connect to server” error with no way to fix it. I’ve reset my router, deleted the app and reinstalled, contacted support with zero responses, and still it just doesn’t work.
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App requires immediate update for V4.16.1 - wifi bridge not functioning
The wifi bridge is non functional since latest update V4.16.1 - I’ve tried two different bridges and both disconnect with this update. Didn’t have issues prior. I ruled out it’s not an internet issue. Needs immediate fix as locks are no longer functional and is a safety concern. Please remedy asap.
Frustrating
This app does not even do the bare minimum. I can’t add pins, fingerprints or remotely lock/unlock. What is the point in getting a keypad lock if you need to use the physical key all the time.
Works With Alexa!
Yes it works with Alexa, but not the easy way. After failing to connect Alexa to Home Access, I tried a bunch of ways and I figured out one that works…
The most important part is that you have to create a log in with a password. Don’t use the Gmail or Apple links.
Once you’ve verified that the lock is connected to the app, you delete the app.
Then go to the Alexa app and search for the skill “Phillips Home access”. Click the link button, which then opens a browser window and asks you to log into Home Access. Enter the email and password you created and Alexa will start to connect itself.
Once done, download the app and log in. Boom, done!
The most important part is that you have to create a log in with a password. Don’t use the Gmail or Apple links.
Once you’ve verified that the lock is connected to the app, you delete the app.
Then go to the Alexa app and search for the skill “Phillips Home access”. Click the link button, which then opens a browser window and asks you to log into Home Access. Enter the email and password you created and Alexa will start to connect itself.
Once done, download the app and log in. Boom, done!
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Great Lock …
This is a great lock to have. It has a lot of features I love. However, sometimes it’s either the app or the tech in the lock itself that just glitches. They do usually push an update pretty quickly that fixes it.
Passage mode
Passage mode not working yet
And if someone put his finger many times the door will locked for 2 or 3 minutes
It’s should no locked
Just give warning for the owner that someone not registered trying to open door
My family stacked inside if any child try to open door from outside
It’s not make any sense
And if someone put his finger many times the door will locked for 2 or 3 minutes
It’s should no locked
Just give warning for the owner that someone not registered trying to open door
My family stacked inside if any child try to open door from outside
It’s not make any sense
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Latest update has killed the internet bridge
Latest app update has upset the internet bridge DDL203, it will no longer connect to wifi, had server error on the app when I'm trying to reconnect it. So disappointing
Not secure
Doesn’t support secure password standards. I could only create an account with a weak easy to guess password as it wouldn’t accept a complex and more secure password from my go to password manager. Not great for a service that controls access to your property!
Worthless
You cannot do anything in this all. Everything you except an app that is connected to a smart lock should be able to do, this app does not. Install this app was a waste of time.
Showing door status inaccurate
I can no longer tell if my door is unlocked or not. Uninstalled before this app unlocks my door without my knowledge. Do better these type of bugs can leave people unprotected without knowing it!
Voiceover accessbility
Lock/unlock button is not accessible.
Suggestion for scheduler
This is a really great app. Sometimes it lacks connecting to the cloud to display my lock. Other than that it works good. They really need a scheduler for away mode. That would be a really big help in Help to protect my home and yours
Passage mode not working
Passage mode not working and smart option not working
When you will update the app
When you will update the app
Enforces WiFi Password Requirements
Setup for the Philips front door lock went well, until I installed this app and tried to connect to my WiFi.
Once I picked my home WiFi I was ready to input my password. This app told me either no password or a password of 8 characters or more is required. Since when can an app dictate what my password requirements need to be for a service for which it is a consumer?!! This is not a password that Philips Home Access owns and maintains.
Likely returning the original lock if this is not addressed soon. I need WiFi connectivity for Alexa integration.
Have no idea if all of the other issues exist - as noted by other reviews. Maybe this is a sign to cut my losses while I am still in the return window on Amazon.
Once I picked my home WiFi I was ready to input my password. This app told me either no password or a password of 8 characters or more is required. Since when can an app dictate what my password requirements need to be for a service for which it is a consumer?!! This is not a password that Philips Home Access owns and maintains.
Likely returning the original lock if this is not addressed soon. I need WiFi connectivity for Alexa integration.
Have no idea if all of the other issues exist - as noted by other reviews. Maybe this is a sign to cut my losses while I am still in the return window on Amazon.
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Wifi Requirements Seem Out of Place
For some reason, if you connect to a Philips 4200 Series Smart Lock to your Wifi (a primary goal for my use case) via this App, you have the option of connecting to a Wifi with either no password or a password between like 8 and 12 characters.
I don't get this second requirement. The App is connecting to the Wifi as a consumer and consumers don't get to dictate the password requirements of the service they are connecting to for use. I don't understand this at all and have submitted a ticket on the App.
If customer services or app support doesn't respond with a fix by the time my return window expires (July 23), I will be returning this item and trying something else.
I don't get this second requirement. The App is connecting to the Wifi as a consumer and consumers don't get to dictate the password requirements of the service they are connecting to for use. I don't understand this at all and have submitted a ticket on the App.
If customer services or app support doesn't respond with a fix by the time my return window expires (July 23), I will be returning this item and trying something else.
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Nice lock
The app works good and pairing was easy.
No frills app
I did not expect this app to be so bare bones.
I regret not sticking with Weiser. Only reason I doing go back is because I’ve already installed the lock
I regret not sticking with Weiser. Only reason I doing go back is because I’ve already installed the lock
Useless
This app is basically useless. It logs you out all the time, and you usually only realize it after a period of inactivity. It throws errors every time you try to make changes, like setting up auto-lock, PINs, or fingerprints. Sometimes when you try to view a PIN code, it shows up blank even though a PIN is already set. The list goes on.
I do like being able to see whether the door is locked or unlocked and being able to control it remotely from the app, along with a few other features. But the app needs A LOT of work and always has. Unfortunately, Philips doesn’t seem motivated to fix these issues because people keep buying the locks anyway.
I do like being able to see whether the door is locked or unlocked and being able to control it remotely from the app, along with a few other features. But the app needs A LOT of work and always has. Unfortunately, Philips doesn’t seem motivated to fix these issues because people keep buying the locks anyway.
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Non-functional
Unable to change duration of PIN code after it has been created, even though the app leads you to believe you can.
Unreliable and non-functional. Please fix.
Unreliable and non-functional. Please fix.
Terrible app
Always fails on updates to codes or dates. Ramdomly deletes users. Phillips support always says to “just factory reset”
Yeah sure, just try and figure out what codes you assigned to 15 different people because the app won’t display. Yeah sure, take another 3 hours out of your day to deal with what Phillips lazy and substandard iOS developers can’t or won’t do.
Get betttr at this.
Class action suits coming…
Yeah sure, just try and figure out what codes you assigned to 15 different people because the app won’t display. Yeah sure, take another 3 hours out of your day to deal with what Phillips lazy and substandard iOS developers can’t or won’t do.
Get betttr at this.
Class action suits coming…
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