Broken app
New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore.
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Edits not possible
Not possible to edit a treatment, dates, etc which makes it really inconvenient to use.
Très efficace
Cet appareil est très puissante et confortable à utiliser j’ai remarqué la différence au bout de la deuxième séance, je la recommande fortement 😊
Response from developer
Bonjour Olivier! Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que l'appareil est agréable à utiliser et que vous avez constaté des résultats dès les premières séances. Merci pour votre recommandation 😊 Si vous avez besoin d'aide à tout moment, vous pouvez nous contacter via le lien suivant : ▶️ https://bit.ly/4eJoRDu ◀️
Does not work
It gets stuck half way and cannot move. Keeps having problems.
Broken app
New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
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Response from developer
Thank you for your feedback. We understand your concern about being unable to save treatments and losing treatment history after reinstalling the app. Please ensure you're logged into your MyPhilips account and using the latest app version, then try restarting the app and your phone. If the issue continues, please visit https://philips.to/4q2KfYU so we can assist further.
Update is confusing
When I first started using my lumea, the app was a little odd but I worked out how to use it and it worked fine. Now the app has been completely revamped and it makes no sense. I completed deleted all my past treatments for one body part by accident, had to fudge the details so I could continue and now it’s still really confusing and I can’t tell when my next scheduled treatments are until it gives me a reminder the day before which makes it harder for me to plan to do them. Not at all user friendly anymore!
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Changes
Tbh I preferred the old version app.
Data corrupted
My data has become completely corrupted since the major update from pink to blue, it thinks I have about 5 versions of each body part on the go so I’m constantly being told I have missed treatments or have them due. Have never had an issue before, now unusable. I’ve been using it for years before now.
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Reminders for treatments already done
The only point of the app is to get reminders for treatments but that basic functionality doesn’t work properly. I keep getting reminders for missed treatment the app knows has been done
Very slow
When you add a treatment it takes a while to go back to the screen to log another. The circle on the screen shows its ‘loading’ for sometimes 2-3 mins. Extremely slow compared to the previous version, which was instant
App update
Since the update the app doesn’t work. I’ve had my Lumea for around 5 years and always updated the schedule but now it won’t save.
BRI937
Mi lumea no está en la app!!! Me comunico con soporte pero no me dan respuesta
Not working properly
I cannot add a treatment date since the app update. Get stuck on treatment level selection with the Save button not working. Please fit it!
New update useless
I have used this app for years with no problems, but the update a few months ago has made it unusable. As others have said, the saved dates are incorrect and reminders are wrong. Come on Philips Lumea, sort it out!!
Philips Lumea IPL
This is best
Test en cours
3eme passage. La repousse semble moins importante. À tester sur la durée car pour l’instant je dois m’épiler entre deux séances
Response from developer
Merci pour votre avis, fafastpierre ! Nous sommes ravis de voir que vous constatez déjà une réduction de la repousse après seulement quelques séances. Les résultats s’améliorent généralement avec une utilisation régulière selon le programme recommandé. Si vous avez des questions ou souhaitez des conseils, notre équipe est disponible sur https://philips.to/4q2KfYU.
Update needed
I wish the IPL device could pair with the app so it can say which head you have on, can see what intensity level you have selected instead of having to put it in yourself, it would make the app use feel more realistic if it logs the actual process of the IPL when you do the treatments
New app doesn’t work
The new app is useless. Can’t add my treatments. The ones I already have going won’t let me go past a screen asking for intensity. It’s also not nice to look at compared to the old app, not user friendly. There was nothing wrong with the previous app, please bring it back, including the pink icon.
Also, it told me to restart legs which I did, and now for some reason there are 2 upper legs 🫠 Had no issues in around 8 years using the app until this new update. Awful.
Many others are complaining so this is clearly a huge issue.
Also, it told me to restart legs which I did, and now for some reason there are 2 upper legs 🫠 Had no issues in around 8 years using the app until this new update. Awful.
Many others are complaining so this is clearly a huge issue.
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Doesnt work
Use this app for years, but since the update it doesn’t allow me to log any IPL treatments. It’s irritating. I missed a lot of treatments this way. And there’s no way to contact support. I have a screen recording if you need it. For the love of God, please fix it.
Rubbish Update
Since the new update, everything is lagging and treatments do not get saved.
![My Hair [iD]](https://cdn3.appshunter.io/i/Purple221/d323c459c98dc65116efff038aab1c80/AppIcon-1x_U007epad-0-1-0-0-85-220-0.png/130x0w.webp "My Hair [iD]")
