Lost all history
i updated app again and now i lost All history. There is absolutely nothing now. You wrote to me to chat via social media. I do not have social media! Do you have email, Chat, phone, anything “old fashion “
Can't log in to my account
Please help me I changed my phone and now I cannot log in to my account to see my hair removal data what do I do?
Verschlimmbesserun
Ich weiß nicht, was an der neuen Version besser sein soll. Ich bekomme seitdem ständig Erinnerungen eine Behandlung durchzuführen, um im obwohl ich die Behandlung bereits durchgeführt habe und auch abgespeichert schließlich behandle ich seit drei Jahren und weiß eigentlich, wie es geht. Mit diesen falschen Erinnerungen nervt die App. Jedenfalls sollte es sich hier um einen bug Handeln dann wäre es an der Zeit, dass dieser behoben wird. Wenn ich könnte, würde ich zur alten Version zurück gehen. Die oben beschriebenen Erinnerungsfunktion habe ich bis dato auch noch nicht gefunden.
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Response from developer
Vielen Dank für Ihr Feedback! Wir schätzen es, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit der App zu teilen. Wenn Sie die beschriebenen Erinnerungen erhalten, obwohl Behandlungen bereits gespeichert wurden, und die Funktionen nicht wie erwartet arbeiten, kontaktieren Sie uns bitte über https://philips.to/4q2KfYU. Wir helfen Ihnen gerne weiter und schauen uns das genauer an.
Broken app
New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore.
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Edits not possible
Not possible to edit a treatment, dates, etc which makes it really inconvenient to use.
![My Hair [iD]](https://cdn3.appshunter.io/i/Purple221/d323c459c98dc65116efff038aab1c80/AppIcon-1x_U007epad-0-1-0-0-85-220-0.png/128x128bb-75.webp "My Hair [iD]")
