Broken app
New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Another update. I can now save treatments but the app is very slow. The treatment schedule is also wrong. In the old app my touch ups were every 6-8 weeks which worked for me. The new app is forcing a 4 week touch up period with no buffer period, even if you save excellent results. There is absolutely no reason for me to do treatments that often but the app will not let me reschedule to my normal timeframes that were saved in the old app. At this point I give up, I will have to use iPhone reminders and stop using the app as it simply does not function anymore.
Show more
Edits not possible
Not possible to edit a treatment, dates, etc which makes it really inconvenient to use.
Très efficace
Cet appareil est très puissante et confortable à utiliser j’ai remarqué la différence au bout de la deuxième séance, je la recommande fortement 😊
Response from developer
Bonjour Olivier! Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que l'appareil est agréable à utiliser et que vous avez constaté des résultats dès les premières séances. Merci pour votre recommandation 😊 Si vous avez besoin d'aide à tout moment, vous pouvez nous contacter via le lien suivant : ▶️ https://bit.ly/4eJoRDu ◀️
Does not work
It gets stuck half way and cannot move. Keeps having problems.
Broken app
New app does not work. I cannot save treatments. When I press save, nothing happens. I uninstalled and reinstalled and restarted my phone, it still does not work. Reinstalling has also deleted my bikini line treatments which are no longer in my schedule. I also can’t add them as new treatments as they are not in the list of treatment areas. So the app does absolutely nothing. Please revert to the old app which actually worked.
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Philips - the app has not been working for over a month now even following an update which made zero difference. Is it ever going to be fixed? There is clearly an issue as noted by the significant number of complaints.
Hi - I have logged out and in, restarted my phone, restarted the app, it still doesn’t work. The link you sent also doesn’t work, it leads to a ‘page not found’
Show more
Response from developer
Thank you for your feedback. We understand your concern about being unable to save treatments and losing treatment history after reinstalling the app. Please ensure you're logged into your MyPhilips account and using the latest app version, then try restarting the app and your phone. If the issue continues, please visit https://philips.to/4q2KfYU so we can assist further.
![My Hair [iD]](https://cdn3.appshunter.io/i/Purple221/d323c459c98dc65116efff038aab1c80/AppIcon-1x_U007epad-0-1-0-0-85-220-0.png/130x0w.webp "My Hair [iD]")
