Great work.
Services were done fast and efficiently
Battery drain
As the other reviewer said, the shaver does not disconnect from Bluetooth when the app is closed.
I’ve reported this and was told there was a fix in via firmware update to the shaver with the Android version. I had an Android tablet, Installed the app and there was no firmware update and the shaver still suffers from battery drain.
So, have I been told something that wasn’t true??? Not what you want from a support team.
I have found a workaround:
1. Close app when finished.
2. Go to Bluetooth settings, find the shaver disconnect from Bluetooth and click the (i) to remove permission from groom tribe.
3. Leave it 10 minutes, check the shaver has disconnected then re enable groom tribe.
Disappointed in the poor customer service. Especially when the shaver is so expensive. I shouldn’t have to come up with a workaround.
Update:
I have received a reply from Philips.
All I can say is that the app is on the latest version, there have been no further updates to the shaver so it is at the latest version.
That was the first thing I double checked.
It’s not my phone, it’s your software.
Will there be any comment about my being told there was a fix on Android, and I could download the latest firmware for my shaver there, when I did that, there was no update at all.
I’ve reported this and was told there was a fix in via firmware update to the shaver with the Android version. I had an Android tablet, Installed the app and there was no firmware update and the shaver still suffers from battery drain.
So, have I been told something that wasn’t true??? Not what you want from a support team.
I have found a workaround:
1. Close app when finished.
2. Go to Bluetooth settings, find the shaver disconnect from Bluetooth and click the (i) to remove permission from groom tribe.
3. Leave it 10 minutes, check the shaver has disconnected then re enable groom tribe.
Disappointed in the poor customer service. Especially when the shaver is so expensive. I shouldn’t have to come up with a workaround.
Update:
I have received a reply from Philips.
All I can say is that the app is on the latest version, there have been no further updates to the shaver so it is at the latest version.
That was the first thing I double checked.
It’s not my phone, it’s your software.
Will there be any comment about my being told there was a fix on Android, and I could download the latest firmware for my shaver there, when I did that, there was no update at all.
Show more
Update failure
Last update has caused the sensor on razor to fail. No green light anymore. Just pink.
Poor app and update
Don’t install the latest update unless you want battery drain as the latest firmware cause the battery to drain and Philips are either slow to fix or can’t be bothered to and no updates on the fix as it’s been like this for 6 months am on my 3rd razor an still no fix
Useful App
Provides sound help to improve your shaving technique. A feature that allocates shaving time to areas of the face, like the Sonicare App may be a useful addition.
