Kogos p..,
Forced download
Great work.
Battery drain
I’ve reported this and was told there was a fix in via firmware update to the shaver with the Android version. I had an Android tablet, Installed the app and there was no firmware update and the shaver still suffers from battery drain.
So, have I been told something that wasn’t true??? Not what you want from a support team.
I have found a workaround:
1. Close app when finished.
2. Go to Bluetooth settings, find the shaver disconnect from Bluetooth and click the (i) to remove permission from groom tribe.
3. Leave it 10 minutes, check the shaver has disconnected then re enable groom tribe.
Disappointed in the poor customer service. Especially when the shaver is so expensive. I shouldn’t have to come up with a workaround.
Update:
I have received a reply from Philips.
All I can say is that the app is on the latest version, there have been no further updates to the shaver so it is at the latest version.
That was the first thing I double checked.
It’s not my phone, it’s your software.
Will there be any comment about my being told there was a fix on Android, and I could download the latest firmware for my shaver there, when I did that, there was no update at all.
Update failure
Poor app and update
Useful App
Good feedback and tips
Review
Firmware bug i9000 ultra
Intuitiva
Very bad service
Pathetic
Response from developer
Thanks for your feedback. We’re sorry to hear about the delay in response. For account or service related issues, our support team is best placed to help review your case. Please reach out again via Philips.com/Support so they can assist you further.
Awesome product
Response from developer
Thank you so much for your amazing support! Your feedback means the world to us, and we are so excited to share all the wonderful things we have planned for the future with you!
Pourquoi déconnecter l’utilisateur ?
Response from developer
Bonjour ! Merci pour votre commentaire et pour avoir partagé votre expérience. La déconnexion peut survenir pour des raisons de sécurité et de gestion de session. Nous comprenons que cela puisse être gênant. Si le problème persiste, veuillez consulter ▶️ https://philips.to/4rQPr3t ◀️ pour obtenir de l’aide.
Useful
Eigentlich nicht schlecht
Response from developer
Danke für dein Feedback, ralfi57. Die App muss nicht bei jeder Rasur aktiv sein und kann optional genutzt werden. Wenn der Akku schneller leert, kann es helfen, sie nur bei Bedarf zu öffnen. Hinweise zur Reinigungskartusche basieren auf Nutzungsschätzungen und können variieren. Bei Fragen unterstützt dich unser Team gern auf https://philips.to/4q2KfYU.
RASOIR SÉRIE 7000
Response from developer
Merci infiniment pour votre soutien ! Nous apprécions énormément vos commentaires et espérons que vous profiterez des expériences que nous avons prévues pour les années à venir !
