Cannot pair with razor
Status Scherköpfe
Response from developer
Vielen Dank für Ihre Unterstützung! Wir schätzen dieses Feedback sehr und hoffen, dass Sie die geplanten Erlebnisse in den kommenden Jahren genießen werden!
Constantly logged out, poor naming
Fast n Clean
Philips is Philips
Response from developer
Hello there! Thank you for your feedback. We're delighted to hear that you love the GroomTribe app and Philips products. Your support means a lot to us. If you ever need assistance with anything, you can contact us through the following link: ▶️ https://bit.ly/4eJoRDu ◀️ 🩵
Pas de version Ipad
Response from developer
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis d'apprendre que vous trouvez l'application pratique et bien conçue. Les suggestions comme la vôtre nous aident à mieux comprendre ce que nos utilisateurs apprécient et les améliorations qu'ils aimeraient voir. Nous apprécions que vous ayez pris le temps de partager votre idée concernant une version optimisée pour iPad.
Misleading
However the code leads to this somewhat promotional app and if there is any mention of warranty registration it is rather well hidden.
Good to have
It would be good if they plan to cover all grooming and oral care products.
Response from developer
Thank you so much for your support! We cherish this feedback and hope you enjoy the experiences we have planned for years to come!
新版本更新后 不显示刀片使用寿命了
Response from developer
感谢您的反馈。刀片寿命显示功能取决于产品型号和当前应用版本。请先确认 App 已更新到最新版本，并重启手机后再次查看。如果更新后仍未显示，欢迎通过 Philips.com/Support 联系我们，我们很乐意协助您进一步确认。
Blade life algorithm needs work
In addition, the app doesn’t show the correct replacement for my cleaning pod. For whatever reason it shows the old Philips JetClean fluid.
The app is useless.
Me encanta
两台9000系列的产品至今为止无法连接
Response from developer
感谢你的反馈。若两台 9000 系列设备都无法连接，建议确认已开启蓝牙，并通过 GroomTribe 应用内进行配对，而不是在手机蓝牙设置中配对。同时请更新应用、重启手机和设备，并确保已授予应用所需权限。如果仍无法连接，我们很乐意进一步协助，请访问 https://philips.to/4u8GwdQ
Easy to use
None
Kogos p..,
Forced download
飞利浦
Response from developer
感谢您的五星评价和推荐！很高兴得知您对飞利浦感到满意，并拥有良好的使用体验。您的支持对我们意义重大。为获得最佳体验，建议您保持应用为最新版本。如需帮助，请访问 https://philips.to/4u8GwdQ
Great work.
Battery drain
I’ve reported this and was told there was a fix in via firmware update to the shaver with the Android version. I had an Android tablet, Installed the app and there was no firmware update and the shaver still suffers from battery drain.
So, have I been told something that wasn’t true??? Not what you want from a support team.
I have found a workaround:
1. Close app when finished.
2. Go to Bluetooth settings, find the shaver disconnect from Bluetooth and click the (i) to remove permission from groom tribe.
3. Leave it 10 minutes, check the shaver has disconnected then re enable groom tribe.
Disappointed in the poor customer service. Especially when the shaver is so expensive. I shouldn’t have to come up with a workaround.
Update:
I have received a reply from Philips.
All I can say is that the app is on the latest version, there have been no further updates to the shaver so it is at the latest version.
That was the first thing I double checked.
It’s not my phone, it’s your software.
Will there be any comment about my being told there was a fix on Android, and I could download the latest firmware for my shaver there, when I did that, there was no update at all.
App muss man ja haben, oder?
Update: Danke für die Antwort, nur leider ein toter Link!
Response from developer
Danke für dein Feedback. Wir verstehen, wie frustrierend es ist, wenn das ausgewählte Rasierermodell bei den Ersatzteil-Empfehlungen scheinbar nicht berücksichtigt wird. Bitte aktualisiere die App, starte sie neu und stelle sicher, dass dein Rasierer korrekt gekoppelt ist, damit die Inhalte aktualisiert werden. Wenn das Problem weiterhin besteht, besuche bitte https://philips.to/4q2KfYU.
