Blade life algorithm needs work
In addition, the app doesn’t show the correct replacement for my cleaning pod. For whatever reason it shows the old Philips JetClean fluid.
The app is useless.
Response from developer
Hi there, thanks a lot for reviewing GroomTribe. It's a pity that your experience with the app hasn't been positive and that you've decided to delete the app. We can imagine that you didn't expect the app to indicate that the blades need to be replaced after only a month of use; we're sorry to hear about this issue. If you experience optimal results with your current blades, you can ignore the notification and replace when you notice a reduce in performance. If you'd like us to look into the blade wear status issue further, you're very welcome to get in touch via one of the options mentioned on the contact page on the Philips website or to send us a message via one of our social media channels (Facebook @Philips, X @PhilipsCare). That said, we hope that you're enjoying your S8696 shaver. Thanks again for sharing your feedback, this is valuable to us, and have a good week.
Me encanta
Easy to use
None
Kogos p..,
Forced download
Response from developer
We’re very sorry — that’s unacceptable. 1. I’ll report: forced app download to register warranty and privacy concerns. 2. Try: check app permissions and privacy settings, remove app if not needed, or contact support for alternative warranty registration. 3. Please send: app version, device + OS, and whether you want this escalated.
Great work.
Battery drain
I’ve reported this and was told there was a fix in via firmware update to the shaver with the Android version. I had an Android tablet, Installed the app and there was no firmware update and the shaver still suffers from battery drain.
So, have I been told something that wasn’t true??? Not what you want from a support team.
I have found a workaround:
1. Close app when finished.
2. Go to Bluetooth settings, find the shaver disconnect from Bluetooth and click the (i) to remove permission from groom tribe.
3. Leave it 10 minutes, check the shaver has disconnected then re enable groom tribe.
Disappointed in the poor customer service. Especially when the shaver is so expensive. I shouldn’t have to come up with a workaround.
Update:
I have received a reply from Philips.
All I can say is that the app is on the latest version, there have been no further updates to the shaver so it is at the latest version.
That was the first thing I double checked.
It’s not my phone, it’s your software.
Will there be any comment about my being told there was a fix on Android, and I could download the latest firmware for my shaver there, when I did that, there was no update at all.
App muss man ja haben, oder?
Update: Danke für die Antwort, nur leider ein toter Link!
Response from developer
Danke für dein Feedback. Wir verstehen, wie frustrierend es ist, wenn das ausgewählte Rasierermodell bei den Ersatzteil-Empfehlungen scheinbar nicht berücksichtigt wird. Bitte aktualisiere die App, starte sie neu und stelle sicher, dass dein Rasierer korrekt gekoppelt ist, damit die Inhalte aktualisiert werden. Wenn das Problem weiterhin besteht, besuche bitte https://philips.to/4q2KfYU.
Update failure
Poor app and update
Useful App
Good feedback and tips
Review
Response from developer
Thank you for your feedback! We're glad to hear you're enjoying the app. We appreciate your support and hope you continue having a great experience with it!
Firmware bug i9000 ultra
Intuitiva
Very bad service
Pathetic
Response from developer
Thanks for your feedback. We’re sorry to hear about the delay in response. For account or service related issues, our support team is best placed to help review your case. Please reach out again via Philips.com/Support so they can assist you further.
Awesome product
Response from developer
Thank you so much for your amazing support! Your feedback means the world to us, and we are so excited to share all the wonderful things we have planned for the future with you!
Pourquoi déconnecter l’utilisateur ?
Response from developer
Bonjour ! Merci pour votre commentaire et pour avoir partagé votre expérience. La déconnexion peut survenir pour des raisons de sécurité et de gestion de session. Nous comprenons que cela puisse être gênant. Si le problème persiste, veuillez consulter ▶️ https://philips.to/4rQPr3t ◀️ pour obtenir de l’aide.
