Couldn’t rate it low enough
Absolute garbage. There is a staggering lack of customer support. There is zero phone support. Email Support never comes within the same week. I’ve waited two weeks to get a response about an issue I’ve had with the site. The site itself is clunky unintuitive, and difficult to use. It’s expensive overpriced really for what it is. I tried to work with them for over two years and it’s been the most awful experience I’ve had with any photographic software. They absolutely do not care about their customers. I’ve never ever experienced anything like it. I have recently found. Shootproof. They have phone support and they respond in real time and email. Check them out if you’re dissatisfied with this rotten garbage software and team.
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User
Changing permissions doesn’t work
Horrible app
Not intuitive, clunky, missing so many features. Feels like a free app from the very first release of the very first App Store ever. Time to do better PhotoShelter! People are paying you for a service, least you can do it put some effort into the app ui.
Outdated, broken functionality?
This app had potential but it wasn't update much and the last time was over a year ago. It's nice to be able to browse my photos/folders though the views are lacking. The main complaint I have is uploading through the App downsizes RAW files, for example from 4040x6064 (32.6mb) to to 1536x2308 (1.3mb) ... not good! Uploading the same image/s through the browser interface retains all the meta data and sizing. This makes the app a lot less valuable to use as a photo business tool. The help files on PS for the mobile app says "Formally supported devices: iPhone 5 & 6, Nexus 4/5x/6/7, and Samsung 4/S4/S5. Compatible devices: iPad, iPad mini, and iPod." How OLD is that??
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Useless for multi-user accounts
Support for multi-user accounts is unsupported so this app is unusable for us.
Unusable UI
It’s great for viewing and occasionally downloading images but menus used to change setting ins files is unusable as it does not drop down far enough to be able to tap in the options (iPhone 13 pro max)
Doesn’t work as it should
I’ve use this app for years, and the last few months I’ve been unable to send permissions to clients because the screen cuts off as an email link at the very top on iPhone. Please fix this!
Love his app but it just
I love this app but is anyone else finding it consistently crashing on startup? I’m sure it’s me but just thought I would mention it. This is a fantastic platform don’t let that comment dissuade you I will endeavor to update this. Great app great platform.
Help
I’ve been trying to get onto the app but it keeps crashing when it tries to log in
Not bad in principle
But there are a number of lingering issues that become more apparent as mobile tech evolves. Buttons don’t always work or are displayed correctly, you can’t download the original or available resolution photo to your mobile gallery (Photoshelter downloads a preset, lower-quality resolution), and lately the app has been timing out after 10 mins or so of use (iPhone XR).
Would really like to see some much-needed updates as this could be a much more useful tool from both a file management and client usage perspective. Especially considering how much the Pro web subscription costs.
Would really like to see some much-needed updates as this could be a much more useful tool from both a file management and client usage perspective. Especially considering how much the Pro web subscription costs.
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Doesn’t work and web site is horrible
Says error loading data. And the website on a phone browser is absolutely horrible and almost impossible to use. Clunky, buggy, and just not functional.
No iPhone XS screen support
Bizarre this is one of the only apps on my iPhone XS that doesn’t support full screen. I thought apple wouldn’t even allow apps to be updated further without screen support in all devices. Looks bizarre, big screen with small app. Also pretty far behind. Doesn’t get much support anyway from what I can tell. UI is the same as it has been for years without much attention to design enhancements and usability improvements.
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It’s ok.
This app is ok. But it could be so much better. The desktop version is great though. Online support for the mobile version would be nice too.
Not great
Well, where do I start...this app doesn’t let you access certain permissions. If it does, it’s impossible to figure out.
You can’t see what clients are downloading. It’s hard to scroll through galleries when it’s on full screen, it’s glitchy when you try in general to browse and just doesn’t scroll mid-gallery.
I thought this would update after like 3-5 years... it hasn’t. I use it because it’s slightly convenient but like .....come on.... this is a pathetic app for a professional company.
You can’t see what clients are downloading. It’s hard to scroll through galleries when it’s on full screen, it’s glitchy when you try in general to browse and just doesn’t scroll mid-gallery.
I thought this would update after like 3-5 years... it hasn’t. I use it because it’s slightly convenient but like .....come on.... this is a pathetic app for a professional company.
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Useful but limited
I use Photoshelter for my business and the app is really useful to have. There are some big limitations however which if rectified could turn this into a real must have app and point of difference for the company. The biggest one for me is the random sort order in galleries. It doesn’t follow the sort order determined on the web and is completely unchangeable. As a wedding shooter this means, if I need to find a photo in amongst a gallery of hundreds, I have to scroll through till I spot it, waiting for many many images to load. If you could sort by filename or capture time then at least you could scroll to the approximate area of the shoot and navigate accurately backwards or forwards to the correct place. Instead finding a single image is like searching for a needle in a haystack.
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Great app
Easy to use, great for sending pics to clients while on the go
Frustrating bugs in features and ux
Things like the notifications not giving details on which images are being downloaded or once you hit the search icon you can’t get out of it, make me hate the app
Lacks major features
This could be the answer to so many problems, but it lacks so much.
Notifications are never up to date and give you very little information - you can't even see which image has been downloaded.
No real stats showing what has been viewed.
Notifications are never up to date and give you very little information - you can't even see which image has been downloaded.
No real stats showing what has been viewed.
My thoughts
App is honestly terrible
Nice but could be better with simple upgrade
This app hasn't been updated in more than a year. It's really nice but could use some upgrades that would be really simple. For instance, you can't save an image from your archive directly to your Camera Roll without a watermark. Just add an option! But lately it seems like PS is focusing on Libris and isn't interested in putting much effort into updating their mobile app and platforms for individual users, which is unfortunate because individuals are their bread and butter.
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