Extremely difficult to use
Not able to scroll through categories, you have to search each item separately. You can see that there are different categories but it’s impossible to scroll up or down.
App needs improvement
Sometimes it’s not working properly
Response from developer
We appreciate your feedback about the app not working properly at times. It’s important for us to hear about these issues, as they help us focus on areas for improvement. Your experience matters, and we’re here to listen and learn from your insights. Thank you for sharing!
Not receiving invoice by email.
Unfortunately after many requests I do not receive an invoice to my email address. I have contacted customer support multiple times regarding this. Still no improvement.
Response from developer
Hello Liana Swart, We sincerely apologize for the difficulty caused by the missing email invoices. Please supply us with your information, and we will send your invoice to you as soon as possible.
Good app, bad order picker
Delivered tomatoes were awful, green and hard as apples. Thanks PnP
Ordered from UK🇬🇧
It was so painless ordering groceries for the staff from the United Kingdom🇬🇧! Delivery 🚚 spot on! Thank you for amazing service.
Service
Very pleased with your service, driver was also professional. Well done
App needs to be fixed - esp on Sunday
Great in concept and when it works but: 1. They debit you for maximum your shop could cost before checking stock. Then when items are out of stock (often) they don’t refund you. The money goes into your pick and pay ‘wallet’. You then have to request a refund which generates an email which links to a form where you request the money to be returned to your bank account which takes 7 days. And no they don’t give you the interest. 2. Sometimes there is a billing issue where the bank hold the funds but there is a problem with the asap app so the money sits somewhere between the bank and the supermarket and it’s a massive issue to get it back. Happened twice. You wait up to two weeks to get the money back and the groceries don’t come. 3. In all three of my previous three orders I have had mouldy things (bread and cheese). Again it’s a long wait and admin to get refunded and you are without the things you need. So recent experiences have put me off the app. Biggest issue is not getting a refund straight to my account but all the faff and time waiting instead.
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Bad
The app is bad and might not show you where the delivery guy is. On top of that the delivery guy might just cancel your order and you’ll have to repeat the whole process waiting ANOTHER 2hrs. This has happened a few times. Don’t recommend. Just shop at checkers✌️
Super
Love this app and it’s perks
Do not use this Ap
Firstly - when you have ordered - pick n pay debits your bank account in full before checking if item is out of stock or not. The ap also does not tell you out of stock. If the item is out of stock The smart shopper card is then loaded with a “wallet” of the value not delivered. This wallet is only available on the ASAP Try to refund then the amount is cleared and transaction cancelled. if you try to spend it on the ap then the amount is cleared and not utilized. then after 4x calls to customer service. 2x trips to my local store. I am now told 10 days for refund. Shame on pick n pay. Never never going there again. When this nightmare is over then I will delete the ap
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Excellent service
Excellent service. I have ordered products a few times from another country to be delivered to my parents and its always been so easy and super quick delivery . Very happy customer. Well done
Pathetic
Just like pNp. Dumb. Useless. Pathetic. Ridiculous registration. Limited service. Terrible ui. These poor people just can’t. Common sense and decency is simply a step too far foe poor, dirty old pnp.
Worst App
The delivery aspect is so frustrating, they never keep time and always deliver the next day and for cancelled orders they take forever to get back. I would recommend that the store accept the orders and not the app. It’s terrible.
Worst 1st experience. Sticking with Checkers60
App is a hot mess. Customer service is worse.
This was my first time using 'ASAP', placed an order at 2pm, app said my delivery would be between 4-5pm. At 4:30pm I check for an update and it says 'delivery tomorrow morning 8-8:45 am'. Called customer service 3 times, no one has called back/responded. Sent an email, zero response.
Going back to Checkers60.
This was my first time using 'ASAP', placed an order at 2pm, app said my delivery would be between 4-5pm. At 4:30pm I check for an update and it says 'delivery tomorrow morning 8-8:45 am'. Called customer service 3 times, no one has called back/responded. Sent an email, zero response.
Going back to Checkers60.
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Could this be the worst shopping app that has ever been made?
There are so many problems that it’s difficult to know where to start.
1. At least 30% of the time items shown as in stock are not in stock. Because the app does an immediate credit card charge rather than an authorisation (which professional apps do), out of stock items require a refund. Which would be ok if they worked.
2. Refunds to (my) card don’t work and so they issue a voucher (days later). The only way to redeem this is via this app, so one gets trapped in an endless loop of having to use the app. Even if card refunds did work, because they are refunds, it can take days to get your money back.
3. Substitutions also don’t work. There is no apparent way to engage in a substitution process via the app even though the app sends a notification. Per point (1) - given the poor stock management, this really should work.
4. Driver tracking also doesn’t work. The map shows the driver marooned at the store, while in reality he is outside your gate trying to get in
In short, this app is a great example of how not to build a shopping app. It does everything wrong and makes shopping more of a lottery than the sure thing you need.
1. At least 30% of the time items shown as in stock are not in stock. Because the app does an immediate credit card charge rather than an authorisation (which professional apps do), out of stock items require a refund. Which would be ok if they worked.
2. Refunds to (my) card don’t work and so they issue a voucher (days later). The only way to redeem this is via this app, so one gets trapped in an endless loop of having to use the app. Even if card refunds did work, because they are refunds, it can take days to get your money back.
3. Substitutions also don’t work. There is no apparent way to engage in a substitution process via the app even though the app sends a notification. Per point (1) - given the poor stock management, this really should work.
4. Driver tracking also doesn’t work. The map shows the driver marooned at the store, while in reality he is outside your gate trying to get in
In short, this app is a great example of how not to build a shopping app. It does everything wrong and makes shopping more of a lottery than the sure thing you need.
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Perfect Execution
Couldn’t be better.
Pick n Pay can’t deliver proper online shopping
Had a number of bad exp with asap. Service unreliable & customer service below par. Pick n Pay clearly doesn’t have the capability to offer an online shopping service of acceptable quality.
When it works, great, when they short deliver, you’re on your own
I’ve ordered from them regularly and it’s great when it works.
They short delivered my last order, which I understand as mistakes do happen.
It’s what happens then that is disappointing.
The customer care line never answers.
The message is that they are experiencing very high call volumes.
To me, that means they are messing up extremely, hence the very high calls and they are under resourced to cope with it.
I’ve messaged them several times, left a voice message on their system where it assures me that they will call back.
To date, no response.
How to turn a good proposition into a bad one.
They short delivered my last order, which I understand as mistakes do happen.
It’s what happens then that is disappointing.
The customer care line never answers.
The message is that they are experiencing very high call volumes.
To me, that means they are messing up extremely, hence the very high calls and they are under resourced to cope with it.
I’ve messaged them several times, left a voice message on their system where it assures me that they will call back.
To date, no response.
How to turn a good proposition into a bad one.
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Asap app
A lot of items not listed
Only alerted of out of item stock after ordering not before when selecting items(as in Sixty/60)
Can’t see live shopping being done as in Sixty60.
Progress of order difficult to follow.No delineated steps given as in Sixty60
Delivery was done in 60 minutes though.Big improvement on past
Some way to go for this app before it is on par with Sixty60
Only alerted of out of item stock after ordering not before when selecting items(as in Sixty/60)
Can’t see live shopping being done as in Sixty60.
Progress of order difficult to follow.No delineated steps given as in Sixty60
Delivery was done in 60 minutes though.Big improvement on past
Some way to go for this app before it is on par with Sixty60
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Awesome!!!
This is great!! I’m never leaving my house. 🤸🏾♀️🤸🏾♀️🤸🏾♀️🤸🏾♀️
