Awesome trip 😍
Very organised way right from planning, suggesting places to visit and step by step guidance in visa application. Very smooth conduct right from reception at airport, pickup , sight seeing and dropping back at hotel. Half the tension was relieved since they took care of everything in a hassle free manner. Creating a Whatsap group with concerned people shows their dedication in organising and professionalism. As a family it was a memorable trip to us and thanks to pick your trial for making it happen. 😇😇.. highly recommend for a handpicked, smooth, hassle free trip.
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Best experience
We had a wonderful experience with our Thailand trip, and the entire journey was very well planned and organized. From airport transfers and hotel arrangements to sightseeing and activities, everything was handled smoothly and professionally.
The itinerary was well balanced, giving us enough time to explore, relax, and enjoy the beautiful places in Thailand without feeling rushed. The support and coordination throughout the trip were also excellent.
A special thanks to the travel planning team for making our Thailand vacation comfortable, enjoyable, and memorable. We truly appreciate the effort and attention to detail. Highly recommended for anyone planning a hassle-free Thailand trip! 🇹🇭❤️
The itinerary was well balanced, giving us enough time to explore, relax, and enjoy the beautiful places in Thailand without feeling rushed. The support and coordination throughout the trip were also excellent.
A special thanks to the travel planning team for making our Thailand vacation comfortable, enjoyable, and memorable. We truly appreciate the effort and attention to detail. Highly recommended for anyone planning a hassle-free Thailand trip! 🇹🇭❤️
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⭐⭐⭐⭐⭐ Excellent Family Travel Experience
We had an excellent experience with PickYourTrail for our Malaysia and Singapore family vacation, planned around our daughter's 5th birthday. The entire trip was seamless, from planning and bookings to transfers and on-trip support. A special thanks to Preethi, Anju, and the entire PickYourTrail team for their responsiveness, professionalism, and attention to detail. Everything was thoughtfully arranged, allowing us to focus on enjoying the trip and creating wonderful family memories. Highly recommended for a hassle-free travel experience.
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Extremely Disappointing Experience – Zero Post-Sales Support and Broken Promises
I strongly regret booking with PickYourTrail. The post-sales experience has been an absolute nightmare marked by a complete lack of accountability, communication, and professionalism.
* Refusal of Direct Communication: My assigned post-sales POC, Infana, called to inform me that incoming calls would be disabled on her phone and outright refused to support queries via WhatsApp or email.
* Unresponsive Support: She directed me to use the PYT app’s AI support bot, claiming a team member would always respond even if she were away. This turned out to be completely false—despite multiple attempts, I have received zero responses on the app.
* Delayed Visa Assistance: The visa team was promised to reach out within 48 hours of payment. It has now been over 4 days with zero contact, yet payment reminders continue to arrive promptly.
* Ignored Flight Changes: My flights were rescheduled, which significantly alters my entire tour itinerary. The team has made zero effort to acknowledge or resolve this.
With a strict "no refund for land arrangements" policy in place, this complete negligence is deeply alarming. If they are this completely unresponsive before the trip even begins, I am deeply worried about how they will handle emergencies or support me on-ground during the actual tour. Think twice before booking if you expect reliable customer service.
* Refusal of Direct Communication: My assigned post-sales POC, Infana, called to inform me that incoming calls would be disabled on her phone and outright refused to support queries via WhatsApp or email.
* Unresponsive Support: She directed me to use the PYT app’s AI support bot, claiming a team member would always respond even if she were away. This turned out to be completely false—despite multiple attempts, I have received zero responses on the app.
* Delayed Visa Assistance: The visa team was promised to reach out within 48 hours of payment. It has now been over 4 days with zero contact, yet payment reminders continue to arrive promptly.
* Ignored Flight Changes: My flights were rescheduled, which significantly alters my entire tour itinerary. The team has made zero effort to acknowledge or resolve this.
With a strict "no refund for land arrangements" policy in place, this complete negligence is deeply alarming. If they are this completely unresponsive before the trip even begins, I am deeply worried about how they will handle emergencies or support me on-ground during the actual tour. Think twice before booking if you expect reliable customer service.
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Agent will not respond after trip booking
Account owner is not all responding. We booked a trip to thailand. While booking we clearly mentioned about considering one year baby, but now they are not at all responding. Till we do payment they will make daily 10 follow-ups, once after you do payment it will be dead difficult to get connected with them. They will give direct contact we need to connect through app only. But it will never be connected to account owner. After planning itenary they were saying baby is not allowed to some places and are not even confirming any change in itenary as well. The trip booking person is different and trip guiding person. The maintenance is too worst. Never book a trip with this company. It is better to book with others instead of this one.
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