Extremely Disappointing Experience – Zero Post-Sales Support and Broken Promises
I strongly regret booking with PickYourTrail. The post-sales experience has been an absolute nightmare marked by a complete lack of accountability, communication, and professionalism.
* Refusal of Direct Communication: My assigned post-sales POC, Infana, called to inform me that incoming calls would be disabled on her phone and outright refused to support queries via WhatsApp or email.
* Unresponsive Support: She directed me to use the PYT app’s AI support bot, claiming a team member would always respond even if she were away. This turned out to be completely false—despite multiple attempts, I have received zero responses on the app.
* Delayed Visa Assistance: The visa team was promised to reach out within 48 hours of payment. It has now been over 4 days with zero contact, yet payment reminders continue to arrive promptly.
* Ignored Flight Changes: My flights were rescheduled, which significantly alters my entire tour itinerary. The team has made zero effort to acknowledge or resolve this.
With a strict "no refund for land arrangements" policy in place, this complete negligence is deeply alarming. If they are this completely unresponsive before the trip even begins, I am deeply worried about how they will handle emergencies or support me on-ground during the actual tour. Think twice before booking if you expect reliable customer service.
* Refusal of Direct Communication: My assigned post-sales POC, Infana, called to inform me that incoming calls would be disabled on her phone and outright refused to support queries via WhatsApp or email.
* Unresponsive Support: She directed me to use the PYT app’s AI support bot, claiming a team member would always respond even if she were away. This turned out to be completely false—despite multiple attempts, I have received zero responses on the app.
* Delayed Visa Assistance: The visa team was promised to reach out within 48 hours of payment. It has now been over 4 days with zero contact, yet payment reminders continue to arrive promptly.
* Ignored Flight Changes: My flights were rescheduled, which significantly alters my entire tour itinerary. The team has made zero effort to acknowledge or resolve this.
With a strict "no refund for land arrangements" policy in place, this complete negligence is deeply alarming. If they are this completely unresponsive before the trip even begins, I am deeply worried about how they will handle emergencies or support me on-ground during the actual tour. Think twice before booking if you expect reliable customer service.
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Agent will not respond after trip booking
Account owner is not all responding. We booked a trip to thailand. While booking we clearly mentioned about considering one year baby, but now they are not at all responding. Till we do payment they will make daily 10 follow-ups, once after you do payment it will be dead difficult to get connected with them. They will give direct contact we need to connect through app only. But it will never be connected to account owner. After planning itenary they were saying baby is not allowed to some places and are not even confirming any change in itenary as well. The trip booking person is different and trip guiding person. The maintenance is too worst. Never book a trip with this company. It is better to book with others instead of this one.
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Worst Travel Experience Ever - Extremely Poor Planning and Management
I had booked my honeymoon to Thailand with them, and honestly, they completely ruined the entire trip.
1. They grouped us with other tourists who were visiting different locations than ours. Because of this, we had to wait inside a cab in 30-degree heat without AC while the driver had no idea what was going on. The team kept saying they were “looking into it,” but nothing was resolved. The management and coordination were extremely poor.
2. At most tourist spots they give you only one hour. Out of that, it takes about 20 minutes just to walk to the actual location and another 20 minutes to walk back, leaving barely any time to enjoy the place.
3. Pickups are scheduled at 8 AM, which means you have to wake up around 6 AM to get ready and have breakfast. If you are even a minute late, they keep calling repeatedly. But when they are late, there is no communication or response.
4. Many places required extra entrance fees, which were never clearly mentioned beforehand.
5. This was my first international trip, and they booked my flight tickets without check-in baggage. I only found out at Phuket airport on the last day of my holiday and had to pay a large extra amount for luggage. I didn’t even have enough cash left and had to use my card.
6. While asking for payments, they will call you 10 times a day and constantly pressure you to transfer money. They barely give you time to properly review the itinerary. The hotels they suggested were also very disappointing.
7. After all these issues, they stop responding. Calls go unanswered and messages are ignored.
Overall, the whole experience felt like a scam. They completely ruined what was supposed to be a special honeymoon trip. I was warned about them by friends but still went ahead with the booking — a mistake I regret.
Avoid them and plan your trip yourself instead of dealing with such poor management and greed.
1. They grouped us with other tourists who were visiting different locations than ours. Because of this, we had to wait inside a cab in 30-degree heat without AC while the driver had no idea what was going on. The team kept saying they were “looking into it,” but nothing was resolved. The management and coordination were extremely poor.
2. At most tourist spots they give you only one hour. Out of that, it takes about 20 minutes just to walk to the actual location and another 20 minutes to walk back, leaving barely any time to enjoy the place.
3. Pickups are scheduled at 8 AM, which means you have to wake up around 6 AM to get ready and have breakfast. If you are even a minute late, they keep calling repeatedly. But when they are late, there is no communication or response.
4. Many places required extra entrance fees, which were never clearly mentioned beforehand.
5. This was my first international trip, and they booked my flight tickets without check-in baggage. I only found out at Phuket airport on the last day of my holiday and had to pay a large extra amount for luggage. I didn’t even have enough cash left and had to use my card.
6. While asking for payments, they will call you 10 times a day and constantly pressure you to transfer money. They barely give you time to properly review the itinerary. The hotels they suggested were also very disappointing.
7. After all these issues, they stop responding. Calls go unanswered and messages are ignored.
Overall, the whole experience felt like a scam. They completely ruined what was supposed to be a special honeymoon trip. I was warned about them by friends but still went ahead with the booking — a mistake I regret.
Avoid them and plan your trip yourself instead of dealing with such poor management and greed.
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Worst Travel Agency. No proper planning is provided-They will completely misguide you
From planning all their focus is only on making sale not even 1% regarding customer service and comfort is taken care of. EVEN CEO ESCALATION HERE FEELS USELESS. They simply say something and don’t respond to your concerns. On a simple note they don’t even know how to give your contact details to the activity providers while booking which will put you in difficult situation when coordinating any changes made and even they can’t help you in such situations. They just do booking and leave the headaches to us only.
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Fantastic team and very user friendly app
Loved the experience working Pickyourtrail team. Our trip to Thailand was meticulously planned , very smooth. The app is very simple and easy to navigate with all the resources and details for travelers.
