2026-Oct: It’s pretty OK as of now // 2024-Mar: Last update has bugs
2024-Mar-26, I updated the last version, and there is big bug.
The “Bookings - Upcoming trips” does not show the ticket & its details like it used to earlier. I am using an iPad Air 5th Gen & an iPhone 15 both with iOS 17.3.1 … please resolve this bug soon, and I will change my rating to 5 Star, as this App really deserves it.
1-Star given
2026-Oct-06, a lot has improved, except when I erroneously added a wrong expiry date of my Debit Card, it obviously did not go thru, BUT, there was no proper notification as to why the payment did not go thru… it simply said “Your Bank is Not Accepting at this time (or something like that)”.
Pls Try & correct it ASAP.
4 stars given
The “Bookings - Upcoming trips” does not show the ticket & its details like it used to earlier. I am using an iPad Air 5th Gen & an iPhone 15 both with iOS 17.3.1 … please resolve this bug soon, and I will change my rating to 5 Star, as this App really deserves it.
1-Star given
2026-Oct-06, a lot has improved, except when I erroneously added a wrong expiry date of my Debit Card, it obviously did not go thru, BUT, there was no proper notification as to why the payment did not go thru… it simply said “Your Bank is Not Accepting at this time (or something like that)”.
Pls Try & correct it ASAP.
4 stars given
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VVISPI666
Response from developer
Hi, The Upcoming Journey section is currently functioning as expected on our app. We kindly request you to update the app to the latest version and check again. If the issue persists, please let us know via WhatsApp DM on +918929416196.
Deleting account doesn’t work
Deleting account doesn’t remove personal information. This is a violation of GDPR rules, will be reporting this app.
TTigre1256
Pathetic and fraud company .
Your service is pathetic .
I am not satisfied with your service.
I am saying when i reached the hotel , hotel people are saying we don’t take bookings from ease my trip because they don’t give payments on time to us they take 3 to 4 months so they don’t take booking . I tried calling ease my trip customer service for 3 days straight drop the mail immediately still no response on my payment and refund . They want advance payment but they do not have collaboration with hotel and they do not return they money as well . This is a total fraud app and company . You guys don’t understand the value of customers . I know i have to travel to find hotels in the hot afternoon along with my luggage . You do not understand the suffering that has caused to us . Still no refund to me yet it has been more then 8 days as i made my booking and was supposed to be in hotel on 25 September but hotel says we don’t take booking from ease my trip . Very worst and pathetic company till now .
I am not satisfied with your service.
I am saying when i reached the hotel , hotel people are saying we don’t take bookings from ease my trip because they don’t give payments on time to us they take 3 to 4 months so they don’t take booking . I tried calling ease my trip customer service for 3 days straight drop the mail immediately still no response on my payment and refund . They want advance payment but they do not have collaboration with hotel and they do not return they money as well . This is a total fraud app and company . You guys don’t understand the value of customers . I know i have to travel to find hotels in the hot afternoon along with my luggage . You do not understand the suffering that has caused to us . Still no refund to me yet it has been more then 8 days as i made my booking and was supposed to be in hotel on 25 September but hotel says we don’t take booking from ease my trip . Very worst and pathetic company till now .
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CPcannon printer
Response from developer
Hi, We regret the inconvenience caused . We request you to kindly DM us your contact details via Whatsapp on +918929416196 so that we can assist you at the earliest.
Bait and switch scam
Using Bait and Switch to rip off customers in the UK.
Wanted to book a flight from London to Seoul. Was offered £878. They call me a day later, price is now £248 more expensive. They tell me to check the airline site directly (with cookies in browser using the same device). Indeed price has gone up.
So i agree to the price change.
But then i decided to check on a different phone over 4G and the price on the airlines direct website is at the original price offered (actually, cheaper at £858).
Even after 3minutes of the booking, they will not let me refund, without a huge cancellation fee (she said £500, which seemed made up).
Olivia, and the team at Ease My Trip are operating a wholesale scam operation. And they need investigating by the FCA, so I'm going to lodge a formal complaint.
Wanted to book a flight from London to Seoul. Was offered £878. They call me a day later, price is now £248 more expensive. They tell me to check the airline site directly (with cookies in browser using the same device). Indeed price has gone up.
So i agree to the price change.
But then i decided to check on a different phone over 4G and the price on the airlines direct website is at the original price offered (actually, cheaper at £858).
Even after 3minutes of the booking, they will not let me refund, without a huge cancellation fee (she said £500, which seemed made up).
Olivia, and the team at Ease My Trip are operating a wholesale scam operation. And they need investigating by the FCA, so I'm going to lodge a formal complaint.
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WWillRyanUK
Hidden fare increases and confusing payment process
My experience with EaseMyTrip was very frustrating. After booking and paying for my flights, I was suddenly hit with a "pending" status and received an email demanding an extra AED 295 for a fare difference due to dynamic pricing. When I tried to pay that additional amount, the payment link failed and threw an error message, forcing me to go through extra hurdles just to secure my tickets. To make matters worse, the extra AED 295 I paid doesn't even show up anywhere on the final e-ticket fare breakdown, making the pricing feel opaque and untrustworthy. I would advise others to be very careful and double check all costs before booking through them.
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YYunas88
