Worst app technically & support wise
I booked flights on ease my trip. 30 mins after booking, I get an email that the booking failed due to technical error. Even though the payment was successful!!! I understand that refunds usually take 5-6 days for cards, but for vouchers they should be instantaneous. I contacted ease my trip support multiple times, initially they mentioned that vouchers will be refunded (ready to use again) in couple of hours. Now after 1+ day of the booking, the support staff is saying vouchers will also take 4-5 business days. Basically they are trying to cover their mistakes and misguide the user. One of the support agent also said that if you use the app instead of the website, it will work. They think that their customers are stupid.
If they really cared about the customers, they would had reattempted the booking (as payment was already done), but ease my trip does not care about its customers.
Avoid this app and website at all cost unless you are willing to take in extra headache for booking your vacation!
If they really cared about the customers, they would had reattempted the booking (as payment was already done), but ease my trip does not care about its customers.
Avoid this app and website at all cost unless you are willing to take in extra headache for booking your vacation!
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Ssaketb531
Title: Disappointing Customer Support — No Accountability When Things Go Wrong
I booked Mango Hill Shola Ooty through EaseMyTrip for a special family trip to celebrate my baby boy’s first birthday. Unfortunately, after handing over my brand-new Škoda Kylaq to the hotel’s valet parking service, I discovered a deep scratch on the driver-side door just before checkout.
The hotel promised to investigate using CCTV footage, but later claimed the footage was unclear. The front office manager has largely been unresponsive to my follow-up calls.
I am now seeking assistance and a fair resolution, including a refund and compensation for the car repair costs. This experience has caused considerable stress and disappointment during what should have been a beautiful family celebration.
As a customer, I expect a travel booking platform to help escalate serious complaints and facilitate communication with its hotel partners. A booking experience should not end when the payment is completed — customer support matters most when something goes wrong.
I hope EaseMyTrip takes this complaint seriously, intervenes with the property, and provides a meaningful resolution rather than a generic response.
Based on this experience, I am deeply disappointed with the support process and cannot recommend the platform without seeing better accountability and customer care.
The hotel promised to investigate using CCTV footage, but later claimed the footage was unclear. The front office manager has largely been unresponsive to my follow-up calls.
I am now seeking assistance and a fair resolution, including a refund and compensation for the car repair costs. This experience has caused considerable stress and disappointment during what should have been a beautiful family celebration.
As a customer, I expect a travel booking platform to help escalate serious complaints and facilitate communication with its hotel partners. A booking experience should not end when the payment is completed — customer support matters most when something goes wrong.
I hope EaseMyTrip takes this complaint seriously, intervenes with the property, and provides a meaningful resolution rather than a generic response.
Based on this experience, I am deeply disappointed with the support process and cannot recommend the platform without seeing better accountability and customer care.
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AAshir5544
Response from developer
Hi, We regret the inconvenience caused . We request you to kindly DM us your contact/booking details on +918929416196 so that we can assist you at the earliest.
2026-Oct: It’s pretty OK as of now // 2024-Mar: Last update has bugs
2024-Mar-26, I updated the last version, and there is big bug.
The “Bookings - Upcoming trips” does not show the ticket & its details like it used to earlier. I am using an iPad Air 5th Gen & an iPhone 15 both with iOS 17.3.1 … please resolve this bug soon, and I will change my rating to 5 Star, as this App really deserves it.
1-Star given
2026-Oct-06, a lot has improved, except when I erroneously added a wrong expiry date of my Debit Card, it obviously did not go thru, BUT, there was no proper notification as to why the payment did not go thru… it simply said “Your Bank is Not Accepting at this time (or something like that)”.
Pls Try & correct it ASAP.
4 stars given
The “Bookings - Upcoming trips” does not show the ticket & its details like it used to earlier. I am using an iPad Air 5th Gen & an iPhone 15 both with iOS 17.3.1 … please resolve this bug soon, and I will change my rating to 5 Star, as this App really deserves it.
1-Star given
2026-Oct-06, a lot has improved, except when I erroneously added a wrong expiry date of my Debit Card, it obviously did not go thru, BUT, there was no proper notification as to why the payment did not go thru… it simply said “Your Bank is Not Accepting at this time (or something like that)”.
Pls Try & correct it ASAP.
4 stars given
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VVISPI666
Response from developer
Hi, The Upcoming Journey section is currently functioning as expected on our app. We kindly request you to update the app to the latest version and check again. If the issue persists, please let us know via WhatsApp DM on +918929416196.
Deleting account doesn’t work
Deleting account doesn’t remove personal information. This is a violation of GDPR rules, will be reporting this app.
TTigre1256
Pathetic and fraud company .
Your service is pathetic .
I am not satisfied with your service.
I am saying when i reached the hotel , hotel people are saying we don’t take bookings from ease my trip because they don’t give payments on time to us they take 3 to 4 months so they don’t take booking . I tried calling ease my trip customer service for 3 days straight drop the mail immediately still no response on my payment and refund . They want advance payment but they do not have collaboration with hotel and they do not return they money as well . This is a total fraud app and company . You guys don’t understand the value of customers . I know i have to travel to find hotels in the hot afternoon along with my luggage . You do not understand the suffering that has caused to us . Still no refund to me yet it has been more then 8 days as i made my booking and was supposed to be in hotel on 25 September but hotel says we don’t take booking from ease my trip . Very worst and pathetic company till now .
I am not satisfied with your service.
I am saying when i reached the hotel , hotel people are saying we don’t take bookings from ease my trip because they don’t give payments on time to us they take 3 to 4 months so they don’t take booking . I tried calling ease my trip customer service for 3 days straight drop the mail immediately still no response on my payment and refund . They want advance payment but they do not have collaboration with hotel and they do not return they money as well . This is a total fraud app and company . You guys don’t understand the value of customers . I know i have to travel to find hotels in the hot afternoon along with my luggage . You do not understand the suffering that has caused to us . Still no refund to me yet it has been more then 8 days as i made my booking and was supposed to be in hotel on 25 September but hotel says we don’t take booking from ease my trip . Very worst and pathetic company till now .
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CPcannon printer
Response from developer
Hi, We regret the inconvenience caused . We request you to kindly DM us your contact details via Whatsapp on +918929416196 so that we can assist you at the earliest.
