No accountability and help with the Refund Process
We booked tickets on Thai Vietjet from Ho Chi Minh City to Kolkata with a layover in Bangkok. Both the flights in our itinerary included on-vegetarian meals which were declined by the cabin crew in both the flights. The cabin crew in the first flight responded extremely rudely when we brought up this issue and in the second flight, they asked us to reach out to Thai Vietjet customer care for refund. When we reached out to Cleartrip (we booked the flights through Cleartrip) regarding this, they immediately dismissed it by asking us to communicate with Thai Vietjet directly. We purchased our tickets through Cleartrip and their nonchalance and their way of denying accountability has forced us to raise this issue with the Consumer Forum.
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Convenience fee theft
You book a ticket and the flight gets cancelled by the airlines and when it comes to refund they only refund the main fair but not the convenience fee. Flight is cancelled by the airlines and why am I to pay convenience fee! No service then why charge the service charge….and if so charge the airlines not the customer but i guess your policy only charges the customer. Pathetic way to earn someone’s hard earned money.
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BEST APP FOR BOOKING HOTELS
Looking for the cheapest hotels Clear trip is the best ever application made for bookings
Worst customer support
My bus was scheduled for 19:45, and I arrived at 19:30. The Cleartrip app’s live tracking failed, and by 20:10, no bus had arrived. I called the operator, who rudely told me that due to a minister's visit, the pickup point changed. He forced me to coordinate directly with a driver who didn't know the city. After being given confusing directions and treated disrespectfully, I had to take a ₹200 rickshaw to a spot 6km away, only to find the bus was actually just 1km from my original location.
Cleartrip’s support was the worst part. The representative didn't even have the operator’s number and wasted an hour of my time making me explain everything while offering zero help. When I requested a refund because the operator failed to notify me of the change—as per policy—she had the audacity to ask for a formal rickshaw bill. This was a traumatic, unprofessional experience. I will never use Cleartrip again and strongly advise friends and family to stay away. Total service failure.
Cleartrip’s support was the worst part. The representative didn't even have the operator’s number and wasted an hour of my time making me explain everything while offering zero help. When I requested a refund because the operator failed to notify me of the change—as per policy—she had the audacity to ask for a formal rickshaw bill. This was a traumatic, unprofessional experience. I will never use Cleartrip again and strongly advise friends and family to stay away. Total service failure.
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Very Bad Experience with Booking
I booked my 2 rooms in 5 star hotel in Indore but hotel gave me only one room, I complained to Clear trip executive but he wasn’t solve my Issue, he gave me an excuse like hotel gave you room after 1 hour and more but my actual time is 2 O’clock and they gave me a room at 4 O’clock. I used to book my room with Agoda and Expedia this is my first time with this site. It was really ridiculous experience with me.
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