Torcher policy
Cleartrip's policy is only for the property and Cleartrip, its rules are entirely for the property, not for the customer, it is only a torturer's policy.
BBhaveshtala
Misleading Support, Duplicate Booking, and Refused Refund/Voucher
I am writing to demand an immediate investigation into a severe service failure caused by misleading customer support and a representative named Sushant.
At the airport heading to Oman, I urgently needed a return ticket to board. My Cleartrip booking went into a 4-hour hold, so I called customer support. Your representative explicitly guaranteed that the pending ticket would not go through and that I would be fully refunded. Trusting this direction, I booked a second ticket to avoid missing my flight.
Hours later, the pending booking was confirmed anyway, forcing a duplicate charge due to your agent's false information.
While Salam Air understood the situation and generously issued a credit voucher, Sushant treated me with complete disregard. He was dismissive, refused to help, denied a refund, and is holding back the voucher Salam Air already released.
As a hospitality professional, I expect basic accountability and empathy—both of which were completely absent here. I expect management to step in, review the call logs, release my Salam Air voucher immediately, and resolve this financial loss caused by your representative’s wrong advice
At the airport heading to Oman, I urgently needed a return ticket to board. My Cleartrip booking went into a 4-hour hold, so I called customer support. Your representative explicitly guaranteed that the pending ticket would not go through and that I would be fully refunded. Trusting this direction, I booked a second ticket to avoid missing my flight.
Hours later, the pending booking was confirmed anyway, forcing a duplicate charge due to your agent's false information.
While Salam Air understood the situation and generously issued a credit voucher, Sushant treated me with complete disregard. He was dismissive, refused to help, denied a refund, and is holding back the voucher Salam Air already released.
As a hospitality professional, I expect basic accountability and empathy—both of which were completely absent here. I expect management to step in, review the call logs, release my Salam Air voucher immediately, and resolve this financial loss caused by your representative’s wrong advice
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ABAgent behaviour
Clear trip can do whatever they want with no accountability
I have booked my flights they didn’t have an option for middle and last name by default they let me to fill wrong details and then i told them to cancel the tickets or talk to airlines for name change option with in the time frame of given time where i can get full refunds with minimal losses i called them cancelled the tickets senior customer care representative told me we will cancel the tickets within half an hours and inform you till i received no call or email when i called them again they told me your time has been passed now you have to pay cancellation charges then i told them the case i have been waiting in call for hour none gave me clear answer and i lost money a huge amount of money so please be aware before booking if you wanna get treated like trash you can book
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T4Tours and travel 43
No accountability and help with the Refund Process
We booked tickets on Thai Vietjet from Ho Chi Minh City to Kolkata with a layover in Bangkok. Both the flights in our itinerary included on-vegetarian meals which were declined by the cabin crew in both the flights. The cabin crew in the first flight responded extremely rudely when we brought up this issue and in the second flight, they asked us to reach out to Thai Vietjet customer care for refund. When we reached out to Cleartrip (we booked the flights through Cleartrip) regarding this, they immediately dismissed it by asking us to communicate with Thai Vietjet directly. We purchased our tickets through Cleartrip and their nonchalance and their way of denying accountability has forced us to raise this issue with the Consumer Forum.
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P1Pri 1372
Convenience fee theft
You book a ticket and the flight gets cancelled by the airlines and when it comes to refund they only refund the main fair but not the convenience fee. Flight is cancelled by the airlines and why am I to pay convenience fee! No service then why charge the service charge….and if so charge the airlines not the customer but i guess your policy only charges the customer. Pathetic way to earn someone’s hard earned money.
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VVinay__a
