Convenience fee theft
You book a ticket and the flight gets cancelled by the airlines and when it comes to refund they only refund the main fair but not the convenience fee. Flight is cancelled by the airlines and why am I to pay convenience fee! No service then why charge the service charge….and if so charge the airlines not the customer but i guess your policy only charges the customer. Pathetic way to earn someone’s hard earned money.
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BEST APP FOR BOOKING HOTELS
Looking for the cheapest hotels Clear trip is the best ever application made for bookings
Worst customer support
My bus was scheduled for 19:45, and I arrived at 19:30. The Cleartrip app’s live tracking failed, and by 20:10, no bus had arrived. I called the operator, who rudely told me that due to a minister's visit, the pickup point changed. He forced me to coordinate directly with a driver who didn't know the city. After being given confusing directions and treated disrespectfully, I had to take a ₹200 rickshaw to a spot 6km away, only to find the bus was actually just 1km from my original location.
Cleartrip’s support was the worst part. The representative didn't even have the operator’s number and wasted an hour of my time making me explain everything while offering zero help. When I requested a refund because the operator failed to notify me of the change—as per policy—she had the audacity to ask for a formal rickshaw bill. This was a traumatic, unprofessional experience. I will never use Cleartrip again and strongly advise friends and family to stay away. Total service failure.
Cleartrip’s support was the worst part. The representative didn't even have the operator’s number and wasted an hour of my time making me explain everything while offering zero help. When I requested a refund because the operator failed to notify me of the change—as per policy—she had the audacity to ask for a formal rickshaw bill. This was a traumatic, unprofessional experience. I will never use Cleartrip again and strongly advise friends and family to stay away. Total service failure.
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Very Bad Experience with Booking
I booked my 2 rooms in 5 star hotel in Indore but hotel gave me only one room, I complained to Clear trip executive but he wasn’t solve my Issue, he gave me an excuse like hotel gave you room after 1 hour and more but my actual time is 2 O’clock and they gave me a room at 4 O’clock. I used to book my room with Agoda and Expedia this is my first time with this site. It was really ridiculous experience with me.
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Such a waste experience
Very bad experience even no support from Cleartrip team side when a ticket refund issue. Not recommend to anyone
Urgent Request for Full Refund Due to Cleartrip App Glitch & Unfair Charges
I am writing to raise a serious complaint regarding a highly disappointing experience with your app. While booking my flights, I had clearly selected my preferred onward journey flight and proceeded to the next screen. However, when I applied the “non-stop” filter for the return flight, your system automatically changed my onward journey flight without any warning or consent.
This is a major design flaw and an unacceptable customer experience. No user expects the return-flight filter to silently alter the onward flight they have already confirmed. Because of this error on your platform, I unknowingly proceeded with a booking that had incorrect flight timings, which were changed by your system — not by me.
Within 5 minutes of the booking, I immediately contacted your support team, yet I was still forced to pay nearly ₹5,000 in cancellation and convenience fees for a mistake entirely caused by your app glitch. This is extremely unfair, and I should not be penalized for a technical issue on Cleartrip’s end.
I am requesting a full refund of the cancellation and convenience charges as this situation was not caused by my error. I trusted your platform, but this experience has caused financial loss, inconvenience, and frustration.
If this issue is not resolved promptly, I will have no option but to escalate this matter further, as I have clear evidence that the app changed the flight details automatically. I genuinely hope Cleartrip will take responsibility for this mistake and issue the refund at the earliest.
This is a major design flaw and an unacceptable customer experience. No user expects the return-flight filter to silently alter the onward flight they have already confirmed. Because of this error on your platform, I unknowingly proceeded with a booking that had incorrect flight timings, which were changed by your system — not by me.
Within 5 minutes of the booking, I immediately contacted your support team, yet I was still forced to pay nearly ₹5,000 in cancellation and convenience fees for a mistake entirely caused by your app glitch. This is extremely unfair, and I should not be penalized for a technical issue on Cleartrip’s end.
I am requesting a full refund of the cancellation and convenience charges as this situation was not caused by my error. I trusted your platform, but this experience has caused financial loss, inconvenience, and frustration.
If this issue is not resolved promptly, I will have no option but to escalate this matter further, as I have clear evidence that the app changed the flight details automatically. I genuinely hope Cleartrip will take responsibility for this mistake and issue the refund at the earliest.
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Response from developer
Dear Customer, we’re sorry to hear about your experience. For us to assist you better, we request you to reach out to our contact center at 9595333333 or write to us at wecare@cleartrip.com. Our team will be glad to help resolve your concern.
Worst experience ever with Cleartrip!
My flight was cancelled by the airline, and I received an email about it. I went to the airline’s website to choose a Plan B, but they did not allow any changes since the booking was made through Cleartrip.
I immediately called the Cleartrip helpline, but the agent first denied that the flight had been cancelled. Later, she asked if I wanted to cancel or reschedule. I requested her to check rescheduling options, but she said the server was slow and taking time. Since I was getting late for work, I told her I would do it myself through the app — she agreed and did not inform me of any policy that says using the app would lead to extra charges.
When I went to the app, the “Help” section under “Flight cancelled by airline” redirected me to the flight edit page, where the only options were reschedule or cancel. I chose to reschedule — and Cleartrip ended up charging me convenience fee twice, a rescheduling fee, and also downgraded my Flexi Plan ticket to a Saver Fare, which was nearly ₹1000 cheaper than what I originally paid!
When I contacted support again, they refused to take responsibility, claiming it was my fault for doing it through the app — even though there is no clear instruction or policy mentioned anywhere about what to do in case of airline-initiated cancellations.
This has been the worst customer service experience ever — wrongly charged, misinformed by their own agents, and absolutely no resolution. I will think twice before booking through Cleartrip again.
I immediately called the Cleartrip helpline, but the agent first denied that the flight had been cancelled. Later, she asked if I wanted to cancel or reschedule. I requested her to check rescheduling options, but she said the server was slow and taking time. Since I was getting late for work, I told her I would do it myself through the app — she agreed and did not inform me of any policy that says using the app would lead to extra charges.
When I went to the app, the “Help” section under “Flight cancelled by airline” redirected me to the flight edit page, where the only options were reschedule or cancel. I chose to reschedule — and Cleartrip ended up charging me convenience fee twice, a rescheduling fee, and also downgraded my Flexi Plan ticket to a Saver Fare, which was nearly ₹1000 cheaper than what I originally paid!
When I contacted support again, they refused to take responsibility, claiming it was my fault for doing it through the app — even though there is no clear instruction or policy mentioned anywhere about what to do in case of airline-initiated cancellations.
This has been the worst customer service experience ever — wrongly charged, misinformed by their own agents, and absolutely no resolution. I will think twice before booking through Cleartrip again.
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Afsal
Ashraf
Poor Customer Service
Extremely disappointed as 2 CSR never bothered to call Park Avenue hotel and the change the dates requested due to my error. Anjalee never bothered to change neither fid another CSR
What is the point of having CSR
Best is to replace with AI if your CSR can’t do their jobs.
Several times the hotel as well informed me
Calling was of No use
Time wasted and stressed caused due to uncertainty by the CSR
What is the point of having CSR
Best is to replace with AI if your CSR can’t do their jobs.
Several times the hotel as well informed me
Calling was of No use
Time wasted and stressed caused due to uncertainty by the CSR
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Lack of customer support
I’ve been a Cleartrip user for several years so was really upset by my recent experience. I booked a 5 pm flight, paid a higher fare for an option that would permit a change. I then called customer support to reschedule the flight to later. I was sent a payment link of Rs 450 for the change. The change did not reflect on my booking. I was told wait 24 hours you will receive a confirmation. I had spent 40 mins on this call. The next day, since the change was still not reflected I called again. This time I was told the change was not done and my money would be returned. The day before the flight when I tried to check in the airline website showed the new flight at 8 pm. The app still showed the earlier 5 pm flight. My family who was joining me had now been booked on the 5 pm flight. Called customer support again, this time 2 hours on the call speaking with Umesh and then his supervisor. Nothing can be done they said, you were verbally informed that the change had been done. There was absolutely no acknowledgement that the app still showed the wrong flight and that in refunding my money they had acknowledged that the flight was unchanged. Am disgusted with their lack of ownership or any desire to provide an alternative. Will not be using Cleartrip again. They clearly can’t be trusted to even own up to their mistake. My app even now shows the wrong flight!
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Unfair Practice by Cleartrip – Extortion of Money from Customers
I booked a hotel in Chennai through Cleartrip with a midnight check-in. I tried calling the hotel multiple times (~20 attempts) to inform them, but their number was not reachable. I then contacted Cleartrip, and they provided me with another number, which also did not work. When I called Cleartrip again, the representative told me to “go and check at the hotel after you land at midnight; if they have any rooms left, they will give it to you.”
This essentially means they expect me to wander around Chennai at midnight looking for accommodation — which is extremely unprofessional.
To make matters worse, the customer service representative informed me that Cleartrip has a policy where if you check in 4 hours late without informing (which in my case was not even possible since the hotel number was unreachable), the hotel is allowed to assign the room to someone else, while still charging the full amount under the label of a “no-show.”
This essentially means they expect me to wander around Chennai at midnight looking for accommodation — which is extremely unprofessional.
To make matters worse, the customer service representative informed me that Cleartrip has a policy where if you check in 4 hours late without informing (which in my case was not even possible since the hotel number was unreachable), the hotel is allowed to assign the room to someone else, while still charging the full amount under the label of a “no-show.”
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Response from developer
Please send your concern to wecare@cleartrip.com, and we will assist you further. ~Mohini
Did a scam!!
I booked a hotel for my father. The location, the name and the contact details of the hotel were all wrong. Tried to reach the contact support and no help was provided and even mailed cleartrip regarding this issue and still got no reply from them. If you guys want to keep your money safe then i think makemytrip is a better option.
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Good
Good
Deficiency in Service( No help given during distress)
I was extremely disappointed with my experience using Cleartrip. After my flight was cancelled, I requested a refund over a month ago and still haven’t received my money back despite multiple follow-ups. Their customer service has been frustratingly unresponsive, with representatives making empty promises about processing my refund “within a few days” every time I contact them. The lack of transparency about their refund process is completely unacceptable.
What’s particularly infuriating is that according to their own policy, refunds should be processed within 7-10 business days. It’s now been over 30 days, and I’m still waiting. I’ve wasted countless hours on calls and emails trying to get updates. The stress and financial inconvenience this has caused me is significant.
I would strongly caution anyone considering using Cleartrip for their travel needs. Their post-booking service is abysmal, and they clearly don’t value their customers once they’ve taken your money. There are far more reliable travel agencies available that actually honor their commitments to customers.
What’s particularly infuriating is that according to their own policy, refunds should be processed within 7-10 business days. It’s now been over 30 days, and I’m still waiting. I’ve wasted countless hours on calls and emails trying to get updates. The stress and financial inconvenience this has caused me is significant.
I would strongly caution anyone considering using Cleartrip for their travel needs. Their post-booking service is abysmal, and they clearly don’t value their customers once they’ve taken your money. There are far more reliable travel agencies available that actually honor their commitments to customers.
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Response from developer
Please reach out to us at +91 9595333333, or alternatively, you can share your concern at wecare@cleartrip.com, and we'll assist you further with a prompt and effective resolution. ~Mohini
Untrustworthy Platform with No Feedback Mechanis
I had a very disappointing experience with this platform. The most alarming issue is that they don’t allow users to rate or leave feedback after their trip. This is a major red flag for transparency and accountability. How can a platform claim to care about user experience when it shuts down the basic right to share honest feedback?
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Sneha Prabhu
Had booked hotel with them on Jan 12, 2025 , and paid money through net banking the hotel was not booked and they did refund my money. They mentioned they didn’t receive money when was withdrawn.Bunch of thieves please do no book with them
Not able to select seat
I booked a ticket from RDU to HYD through Cleartrip , and that is my mistake
1) DOB is wrongly showing, I checked with customer care, they said it may be technical issue sometime is shows +1 or -1 days to actual DOB
I don’t know how
2) Not allowed to select seat, since my trip is connecting flights am not allowed to select seat
Is that true? How other apps allowing
1) DOB is wrongly showing, I checked with customer care, they said it may be technical issue sometime is shows +1 or -1 days to actual DOB
I don’t know how
2) Not allowed to select seat, since my trip is connecting flights am not allowed to select seat
Is that true? How other apps allowing
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Worst customer service and totally unprofessional company
It’s a bunch of losers running a totally unprofessional and dishonest business. I booked a flight through them which they cancelled after 12 hours and are now saying that the money has will be refunded in 8-10 business days. Tried to contact customer care who very totally unhelpful and lacked basic understanding and empathy. Grossly understaffed and poorly managed company.
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If you wish to get harassed book via this app.
Cleartrip is the most troublesome platform for booking airline tickets, particularly international trips. There is so much disparity on this site. The customer service representatives are unaware of anything; they are not trained to speak with customers; the Cleartrip website does not save names completely, which caused me to book my international flights without a middle name; and after booking within 10 minutes, I realized I had called them to correct the ticket, and they are asking me to book again, claiming that only the convenience fee and booking fee will be deleted. They are like air India takes convenience fees, we don't charge them, and when I called Air India on the same day, they requested me to notify the third party. No respond since many days from the team. So many complaints online ..!! How come this app is rated 4.4 .. all fake reviews I guess.
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Response from developer
Please send your concern to wecare@cleartrip.com, and we will assist you further. ~Mohini
Untrustworthy Platform with No Feedback Mechanis
I had a very disappointing experience with this platform. The most alarming issue is that they don’t allow users to rate or leave feedback after their trip. This is a major red flag for transparency and accountability. How can a platform claim to care about user experience when it shuts down the basic right to share honest feedback?
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Response from developer
Please send your concern to wecare@cleartrip.com, and we will assist you further. ~Mohini
