Can't Get To Checkout
I click on my bag and it does nothing. Can't pay for my items or even look at my basket to checkout. Ridiculous.
Truly terrible app
You’d think people would want to know the dimensions of furniture they’re buying. With the Pier 1 app, you can just guess! Or, better yet, look elsewhere.
Lost shipment!
Weeks ago I ordered $200.00 worth of Ginger Peach liquid (I forget exact title)and NEVER received it!!! My credit card was charged , order was supposedly shipped and then absolutely nothing and you people are impossible to get in touch with!!! I am so disappointed with this service and if this is the way you do business BRING THE STORES BACK!!! What can be done about this fiasco? Constance M Ponder - OH
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Pier stores
Missed shopping at your stores
Ms. Linda Long
Miss the actual store. Longtime customer. Took a friend who bought entire dining room furniture. Commission?
The reason for one star
I purchased some Christmas ornaments for my tree. They did not work so I wanted a refund. My items did not say no returns. They did give me an in-store credit but that is not what I wanted.
Bring it back!!
Patchouli was the best scent ever!!! Bring it back if at all possible!!!!
Miss the stores so much!
I just find the shipping outrageous! I so miss Pier One stores and Steinmart. They were the best! I would have bought more but $12.95 was as much as the candle was originally. I have many items from the stores. Mirrors, tapestries, furniture etc. Sure miss going in to Pier one once a week!
Review
Every time I get on the site you are always out of stock! I love the patchouli anything, I never see the refills in the diffuser big bottles anymore or the little bottles of oils in patchouli, vintage linen, or pink champagne! I absolutely love those scents (Patchouli & Cardamom, Vintage Linen, & Pink Champagne). The last order one of the Patchouli & Cardamom was broken, thank goodness I bought 3!
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Horrible horrible service
I was SO excited to be able to order online. I downloaded the app, and chose the LeVien ornament I wanted. What a bargain! 14.95 . There were 2 choices but no way to choose.
The payment page wouldn’t accept the code “FRIDAY”. I went through chat and finally got it to tell me a real person would call me. NOPE. Didn’t happen. Tried again. Nothing. Again, nope. Emailed a request (twice) to speak to a representative and still no call. I now know why all the stores closed. Customer service is non existent.
The payment page wouldn’t accept the code “FRIDAY”. I went through chat and finally got it to tell me a real person would call me. NOPE. Didn’t happen. Tried again. Nothing. Again, nope. Emailed a request (twice) to speak to a representative and still no call. I now know why all the stores closed. Customer service is non existent.
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App needs work
Disappointed by the app, you can’t even filter for anything. Very frustrating since I never use my computer, developers should fix and make more user friendly before they lose customers
Awful
This the worst retail app I’ve ever used. Products are poorly displayed. Filters either aren’t available or don’t work. I love Pier One products but they just lost me as a customer
So sad
Pier I was always my go-to store for personal purchases for our home as well as presents for special occasion. Now that the store has closed, I no longer order anything. Looking at a picture is different than hands on. Plus, like everything else, the prices are out of line. I enjoy what I have from your store, but I am no longer a customer.👎👎👎
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Impossible to disconnect the notifications once they start!
I’m going to have to google a phone number for customer service. The mobile app has NO contact information whatsoever. All you can do is purchase. Pretty clever but not smart in the long run. Theirs will be the last app I go to from now on to look for stuff.
Think twice before buying from Pier 1!
Ridiculous prices, no refund and items dimensions not described
Only had it two days and it won’t stay open more than a second!
I’m getting ads for blowout sales and deals for using the promo for the app and I can’t shop for anything because every time I open the app it immediately closes. Can’t go to a brick and mortar store either. Used to love this store
Site
Horrible site
Pier one app
The Pier One app might as well be titled non-existent! I tried to create an account using the app, but it doesn’t recognize my email nor the password I set up. Instead I used the store web site and ordered a cute kitty basket for toys. This basket was on sale for $109.59 so I ordered it (it was very cute). Two days later I wanted to check if the order was in fact placed, but there was no order number, nor anyway to directly contact PIER 1 as the app didn’t work, so I didn’t have an account according to the app. However, PIER 1 did charge my credit card. I have sent two emails via the customer support email to PIER 1, but no answer back as to an order number, shipping date, tracking…still the app doesn’t work!
So I am going to contact my credit card company and dispute the charge as PIER 1 has fraudulently charged my card with what appears to me as no intention to make a proper sale of goods. It would be my recommendation that buyer be very aware in any dealings with PIER 1.
Shameful, but this store used to be one of my favorite shopping places, but not since they have closed their brick and mortar shops.
Barbara Tinkle
Jacksonville, FL
So I am going to contact my credit card company and dispute the charge as PIER 1 has fraudulently charged my card with what appears to me as no intention to make a proper sale of goods. It would be my recommendation that buyer be very aware in any dealings with PIER 1.
Shameful, but this store used to be one of my favorite shopping places, but not since they have closed their brick and mortar shops.
Barbara Tinkle
Jacksonville, FL
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I did not get $20 off for downloading app
Dissatisfied that I did not get $20 off for downloading app
“Search” items are too small to see
The app is ok as far as apps go but the reason I have it 2/5 stars was because when you search a topic, the list of items it shows are so small you can’t see them (Andy phone has a large screen). Fix that and would probably be a 5/5. Gave up trying to find what I was looking for though so can t actually speak to the checking out experience.
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